New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

Alex

@northsouthdenimguy said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

I’m hoping my “release of signature” is still in my account for shipping but other than that really like the new website and the ease of ordering!

Good point, it may not be but @ShopatIronHeart will make sure to add it to your order now

Alex

@Travis2375 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

Is there still going to be a mention as to whether something is Continuous Production or not?

This was a good example of a great idea, that was deployed poorly, especially as the range of goods, and production delays grew.

Its going to be one of the first bits of post launch development we look at, so that we can display the information in a better, more user friendly way.

JoshC

@northsouthdenimguy so it hadn't carried over I'm afraid, but I have added a note to your order/future orders for the "release of signature" so that is all sorted for you.

AdamJ

@Travis2375 All uhfs now present

popvulture

After an initial scan, my first impression is that everything looks really sharp! Love the design, and I’m noticing all kinds of cool little touches that give it a great new level of sophistication.

Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works. Also when I went to the page, all of the red “Out of Stock” bits on each item seemed odd. I guess this is all just a question of copy — I think it’d be clearer if it just said something like “explore” vs “shop now” and “coming soon” instead of “out of stock.”

As is, to someone unfamiliar with the section, it could seem like these items are available for purchase, but it’s too late and they’re all sold out.

jordanscollected

My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

SiRockxx

Very nice! The new site looks good and seems to work nice and smooth. Nice work everybody involved.

AdamJ

@jordanscollected

AdamJ

@popvulture said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works.

This is useful, cheers. We'll amend

Alex

@jordanscollected said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

On a serious note, this is just down to rounding, and it will be resolved next week too

northsouthdenimguy

@JoshC

Ok, no problem!

Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

Stringthing75

On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.
Under Tops you have "Shirts, T-Shirts, Knits/Sweats, and Vests".

Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option. You'd have to know the weight and/or the specific cut. And even just selecting Western or Work would also bring up other non UHF shirts. As one of the main Iron Heart things I just thought it'd be there. I am sure it was before?

Missing a trick maybe somewhere there? Seems a bit of a dive to get to it, and even then you'd have to know weights and cuts. Not everyone does. And they sometimes change.

Go For Chill

I’m on Safari Mobile.

The filters are working well, but once you go back to the results, the number of items at the top never changes. It says 149 regardless of how many items my set of filters are currently showing me.

One other minor annoyance: once filters are applied, nowhere does the site show me all of my active filters at once. Some sites have these listed at the top of the results page. Sites that list active filters in this way also often have an X beside each active filter so that you can easily remove them without going through every dropdown again to find the ones you have turned on.

IMO the filter functionality and ease of use is paramount for companies like Iron Heart that drop batches of products that sell out quickly instead of keeping all items in stock at all times.

Here is Self Edge’s site showing what I’m referring to.

Alex

@Go-For-Chill some good thoughts, thank you

Alex

@Stringthing75 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.

It is impossible to match all functionality between mobile and desktop, so there are some bonus things you can to fill your view port when browsing on desktop.

Alex

@Stringthing75 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option.

This was on the list from final beta testing to sort, and it was missed sorry. There will soon be fabric type filter for shirts

Alex

@northsouthdenimguy said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

This should be sorted now, thanks for flagging

robinvonbatman

Sorry I missed the information but I recognized that some prices are changed (rise) with the relaunch of the website. Will there be a statement about this, as was the case with the last price increase?

Alex

@robinvonbatman can you give me an example? No prices have been changed deliberately

long_john86

Congratulations on the new site chaps. It is SUPERB.

On the old site when logged in it would have loyalty codes / store credit codes sat there ready to ‘add’ when going through the purchase process. Has this feature gone now?

I have also been playing around with the filters and it is awesome - much more slick and responsive! Hurrah!