New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

[Alex]

@ph2o thanks for the feedback. We 100% agree with you, and its on the list of things to be sorted between now and next Wednesday. We were just cautious changing too much within the theme in the final lead up to launch.

[tody]

difference to old site: when you scroll down a category, you now need to click on 'show more' instead of just keeping on scrolling.

[Alex]

@tody Yep, this is deliberate. The old lazy loading was extremly resource heavy, so we removed it

[AdamJ]

@ph2o this is now sorted. You will open the forum link in a new tab. Cheers

[EdH]

The new site looks great and is super snappy! Well done to the web-heads.

One bug I've spotted - I've gone into the Outlet and filtered for "XL" size. That filter has knocked out all the bottoms, but I am nonetheless being shown tops for which XL is out of stock. So something seems to be up with the filtering system.

Will post if I catch more.

[Travis2375]

clicking the picture to show UHF on the Tops page doesn't show all the UHF.

Is there still going to be a mention as to whether something is Continuous Production or not?

[Alex]

@EdH and have you also filtered by 'in stock' ?

[mclaincausey]

Looks fabulous on iPhone 15 pro max in my Firefox based browser. Great job guys.

[northsouthdenimguy]

Initially early this morning could not sign in(with old password) but then realized I had an “Activate Your Account” email. This worked super smoothly…

Also, just for the sake of making sure your system is working correctly I placed an order. Surprisingly this was placed through the Shop app, which is cool as it’s super quick on my end.

I’m hoping my “release of signature” is still in my account for shipping but other than that really like the new website and the ease of ordering!

[Alex]

@northsouthdenimguy said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

I’m hoping my “release of signature” is still in my account for shipping but other than that really like the new website and the ease of ordering!

Good point, it may not be but @ShopatIronHeart will make sure to add it to your order now

[Alex]

@Travis2375 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

Is there still going to be a mention as to whether something is Continuous Production or not?

This was a good example of a great idea, that was deployed poorly, especially as the range of goods, and production delays grew.

Its going to be one of the first bits of post launch development we look at, so that we can display the information in a better, more user friendly way.

[JoshC]

@northsouthdenimguy so it hadn't carried over I'm afraid, but I have added a note to your order/future orders for the "release of signature" so that is all sorted for you.

[AdamJ]

@Travis2375 All uhfs now present

[popvulture]

After an initial scan, my first impression is that everything looks really sharp! Love the design, and I’m noticing all kinds of cool little touches that give it a great new level of sophistication.

Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works. Also when I went to the page, all of the red “Out of Stock” bits on each item seemed odd. I guess this is all just a question of copy — I think it’d be clearer if it just said something like “explore” vs “shop now” and “coming soon” instead of “out of stock.”

As is, to someone unfamiliar with the section, it could seem like these items are available for purchase, but it’s too late and they’re all sold out.

[jordanscollected]

My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

[SiRockxx]

Very nice! The new site looks good and seems to work nice and smooth. Nice work everybody involved.

[AdamJ]

@jordanscollected

[AdamJ]

@popvulture said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works.

This is useful, cheers. We'll amend

[Alex]

@jordanscollected said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

On a serious note, this is just down to rounding, and it will be resolved next week too

[northsouthdenimguy]

@JoshC

Ok, no problem!

Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?