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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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  • A
    Alex
    IHUK Crew
    @tody
    Joined: 28 Sept 2009

    @tody Yep, this is deliberate. The old lazy loading was extremly resource heavy, so we removed it

    last edited by 17 Apr 2025, 12:19 1 Reply Last reply Reply Quote 1
    • A
      AdamJ
      IHUK Crew
      @ph2o
      Joined: 29 Jun 2017

      @ph2o this is now sorted. You will open the forum link in a new tab. Cheers

      The devil is in the detail..

      last edited by 17 Apr 2025, 12:23 1 Reply Last reply Reply Quote 1
      • E
        EdH
        Iron Heart Deity
        Joined: 2 Jan 2022

        The new site looks great and is super snappy! Well done to the web-heads.

        One bug I've spotted - I've gone into the Outlet and filtered for "XL" size. That filter has knocked out all the bottoms, but I am nonetheless being shown tops for which XL is out of stock. So something seems to be up with the filtering system.

        Will post if I catch more.

        Take the dive...

        last edited by 17 Apr 2025, 12:32 A 1 Reply Last reply 17 Apr 2025, 12:36 Reply Quote 0
        • T
          Travis2375
          Joined: 14 Dec 2024

          clicking the picture to show UHF on the Tops page doesn't show all the UHF.

          Is there still going to be a mention as to whether something is Continuous Production or not?

          last edited by 17 Apr 2025, 12:36 A A 2 Replies Last reply 17 Apr 2025, 12:55 Reply Quote 0
          • A
            Alex
            IHUK Crew
            @EdH
            Joined: 28 Sept 2009

            @EdH and have you also filtered by 'in stock' ?

            Screenshot 2025-04-17 at 13.36.31.png

            last edited by 17 Apr 2025, 12:36 E 1 Reply Last reply 17 Apr 2025, 14:43 Reply Quote 1
            • M
              mclaincausey
              見習いボス
              Joined: 12 Apr 2013

              Looks fabulous on iPhone 15 pro max in my Firefox based browser. Great job guys.

              Think it, be it.

              last edited by 17 Apr 2025, 12:43 1 Reply Last reply Reply Quote 0
              • N
                northsouthdenimguy
                Haraki san Expert
                Joined: 27 Nov 2022

                Initially early this morning could not sign in(with old password) but then realized I had an “Activate Your Account” email. This worked super smoothly…

                Also, just for the sake of making sure your system is working correctly I placed an order. Surprisingly this was placed through the Shop app, which is cool as it’s super quick on my end.

                I’m hoping my “release of signature” is still in my account for shipping but other than that really like the new website and the ease of ordering!

                last edited by 17 Apr 2025, 12:44 A J 2 Replies Last reply 17 Apr 2025, 12:44 Reply Quote 1
                • A
                  Alex
                  IHUK Crew
                  @northsouthdenimguy
                  Joined: 28 Sept 2009

                  @northsouthdenimguy said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                  I’m hoping my “release of signature” is still in my account for shipping but other than that really like the new website and the ease of ordering!

                  Good point, it may not be but @ShopatIronHeart will make sure to add it to your order now

                  last edited by 17 Apr 2025, 12:44 1 Reply Last reply Reply Quote 1
                  • A
                    Alex
                    IHUK Crew
                    @Travis2375
                    Joined: 28 Sept 2009

                    @Travis2375 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                    Is there still going to be a mention as to whether something is Continuous Production or not?

                    This was a good example of a great idea, that was deployed poorly, especially as the range of goods, and production delays grew.

                    Its going to be one of the first bits of post launch development we look at, so that we can display the information in a better, more user friendly way.

                    last edited by 17 Apr 2025, 12:55 1 Reply Last reply Reply Quote 1
                    • J
                      JoshC
                      IHUK Crew
                      @northsouthdenimguy
                      Joined: 18 Nov 2021

                      @northsouthdenimguy so it hadn't carried over I'm afraid, but I have added a note to your order/future orders for the "release of signature" so that is all sorted for you.

                      last edited by 17 Apr 2025, 12:57 N 1 Reply Last reply 17 Apr 2025, 13:42 Reply Quote 1
                      • A
                        AdamJ
                        IHUK Crew
                        @Travis2375
                        Joined: 29 Jun 2017

                        @Travis2375 All uhfs now present

                        The devil is in the detail..

                        last edited by 17 Apr 2025, 12:57 1 Reply Last reply Reply Quote 0
                        • P
                          popvulture
                          見習いボス
                          Joined: 2 Oct 2018

                          After an initial scan, my first impression is that everything looks really sharp! Love the design, and I’m noticing all kinds of cool little touches that give it a great new level of sophistication.

                          Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works. Also when I went to the page, all of the red “Out of Stock” bits on each item seemed odd. I guess this is all just a question of copy — I think it’d be clearer if it just said something like “explore” vs “shop now” and “coming soon” instead of “out of stock.”

                          As is, to someone unfamiliar with the section, it could seem like these items are available for purchase, but it’s too late and they’re all sold out.

                          WTB
                          IHSH-IHG-BLK XXL
                          Sugar Cane Coke Stripe SS L charcoal

                          last edited by popvulture 17 Apr 2025, 13:09 A 1 Reply Last reply 17 Apr 2025, 13:22 Reply Quote 0
                          • J
                            jordanscollected
                            啓蒙家
                            Joined: 13 Nov 2018

                            My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

                            world tours:
                            888 Fat guy chocolate WT
                            Mad Red x2
                            Wabidashery

                            last edited by 17 Apr 2025, 13:09 A A 2 Replies Last reply 17 Apr 2025, 13:20 Reply Quote 1
                            • S
                              SiRockxx
                              Raw and Unwashed
                              Joined: 31 Mar 2025

                              Very nice! The new site looks good and seems to work nice and smooth. Nice work everybody involved.

                              last edited by 17 Apr 2025, 13:10 1 Reply Last reply Reply Quote 0
                              • A
                                AdamJ
                                IHUK Crew
                                @jordanscollected
                                Joined: 29 Jun 2017

                                @jordanscollected 😂

                                The devil is in the detail..

                                last edited by 17 Apr 2025, 13:20 1 Reply Last reply Reply Quote 0
                                • A
                                  AdamJ
                                  IHUK Crew
                                  @popvulture
                                  Joined: 29 Jun 2017

                                  @popvulture said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                                  Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works.

                                  This is useful, cheers. We'll amend

                                  The devil is in the detail..

                                  last edited by 17 Apr 2025, 13:22 M 1 Reply Last reply 17 Apr 2025, 15:03 Reply Quote 0
                                  • A
                                    Alex
                                    IHUK Crew
                                    @jordanscollected
                                    Joined: 28 Sept 2009

                                    @jordanscollected said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                                    My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

                                    On a serious note, this is just down to rounding, and it will be resolved next week too 🙂

                                    last edited by 17 Apr 2025, 13:24 1 Reply Last reply Reply Quote 0
                                    • N
                                      northsouthdenimguy
                                      Haraki san Expert
                                      @JoshC
                                      Joined: 27 Nov 2022

                                      @JoshC

                                      Ok, no problem!

                                      Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

                                      last edited by 17 Apr 2025, 13:42 A 1 Reply Last reply 17 Apr 2025, 14:10 Reply Quote 0
                                      • S
                                        Stringthing75
                                        Raw and Unwashed
                                        Joined: 6 Oct 2023

                                        On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.
                                        Under Tops you have "Shirts, T-Shirts, Knits/Sweats, and Vests".

                                        Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option. You'd have to know the weight and/or the specific cut. And even just selecting Western or Work would also bring up other non UHF shirts. As one of the main Iron Heart things I just thought it'd be there. I am sure it was before?

                                        Missing a trick maybe somewhere there? Seems a bit of a dive to get to it, and even then you'd have to know weights and cuts. Not everyone does. And they sometimes change.

                                        last edited by Stringthing75 17 Apr 2025, 13:52 A 2 Replies Last reply 17 Apr 2025, 14:06 Reply Quote 0
                                        • G
                                          Go For Chill
                                          Haraki san Prodigy
                                          Joined: 3 Jan 2025

                                          IMG_6154.jpeg

                                          I’m on Safari Mobile.

                                          The filters are working well, but once you go back to the results, the number of items at the top never changes. It says 149 regardless of how many items my set of filters are currently showing me.

                                          One other minor annoyance: once filters are applied, nowhere does the site show me all of my active filters at once. Some sites have these listed at the top of the results page. Sites that list active filters in this way also often have an X beside each active filter so that you can easily remove them without going through every dropdown again to find the ones you have turned on.

                                          IMO the filter functionality and ease of use is paramount for companies like Iron Heart that drop batches of products that sell out quickly instead of keeping all items in stock at all times.

                                          Here is Self Edge’s site showing what I’m referring to.
                                          IMG_6155.jpeg

                                          "Opportunity is missed by most people because it is dressed in overalls and looks like work." -Thomas Edison

                                          last edited by Go For Chill 17 Apr 2025, 14:00 A 1 Reply Last reply 17 Apr 2025, 14:05 Reply Quote 1
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