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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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  • T
    tody
    啓蒙家
    Joined: 24 Feb 2021

    difference to old site: when you scroll down a category, you now need to click on 'show more' instead of just keeping on scrolling.

    last edited by 22 days ago A 1 Reply Last reply 22 days ago Reply Quote 0
    • A
      Alex
      IHUK Crew
      @tody
      Joined: 28 Sept 2009

      @tody Yep, this is deliberate. The old lazy loading was extremly resource heavy, so we removed it

      last edited by 22 days ago 1 Reply Last reply Reply Quote 1
      • A
        AdamJ
        IHUK Crew
        @ph2o
        Joined: 29 Jun 2017

        @ph2o this is now sorted. You will open the forum link in a new tab. Cheers

        The devil is in the detail..

        last edited by 22 days ago 1 Reply Last reply Reply Quote 1
        • E
          EdH
          Iron Heart Deity
          Joined: 2 Jan 2022

          The new site looks great and is super snappy! Well done to the web-heads.

          One bug I've spotted - I've gone into the Outlet and filtered for "XL" size. That filter has knocked out all the bottoms, but I am nonetheless being shown tops for which XL is out of stock. So something seems to be up with the filtering system.

          Will post if I catch more.

          Take the dive...

          last edited by 22 days ago A 1 Reply Last reply 22 days ago Reply Quote 0
          • T
            Travis2375
            Joined: 14 Dec 2024

            clicking the picture to show UHF on the Tops page doesn't show all the UHF.

            Is there still going to be a mention as to whether something is Continuous Production or not?

            last edited by 22 days ago A A 2 Replies Last reply 22 days ago Reply Quote 0
            • A
              Alex
              IHUK Crew
              @EdH
              Joined: 28 Sept 2009

              @EdH and have you also filtered by 'in stock' ?

              Screenshot 2025-04-17 at 13.36.31.png

              last edited by 22 days ago E 1 Reply Last reply 22 days ago Reply Quote 1
              • M
                mclaincausey
                見習いボス
                Joined: 12 Apr 2013

                Looks fabulous on iPhone 15 pro max in my Firefox based browser. Great job guys.

                Think it, be it.

                last edited by 22 days ago 1 Reply Last reply Reply Quote 0
                • N
                  northsouthdenimguy
                  Haraki san Expert
                  Joined: 27 Nov 2022

                  Initially early this morning could not sign in(with old password) but then realized I had an “Activate Your Account” email. This worked super smoothly…

                  Also, just for the sake of making sure your system is working correctly I placed an order. Surprisingly this was placed through the Shop app, which is cool as it’s super quick on my end.

                  I’m hoping my “release of signature” is still in my account for shipping but other than that really like the new website and the ease of ordering!

                  Instagram @northsouthdenimguy

                  last edited by 22 days ago A J 2 Replies Last reply 22 days ago Reply Quote 1
                  • A
                    Alex
                    IHUK Crew
                    @northsouthdenimguy
                    Joined: 28 Sept 2009

                    @northsouthdenimguy said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                    I’m hoping my “release of signature” is still in my account for shipping but other than that really like the new website and the ease of ordering!

                    Good point, it may not be but @ShopatIronHeart will make sure to add it to your order now

                    last edited by 22 days ago 1 Reply Last reply Reply Quote 1
                    • A
                      Alex
                      IHUK Crew
                      @Travis2375
                      Joined: 28 Sept 2009

                      @Travis2375 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                      Is there still going to be a mention as to whether something is Continuous Production or not?

                      This was a good example of a great idea, that was deployed poorly, especially as the range of goods, and production delays grew.

                      Its going to be one of the first bits of post launch development we look at, so that we can display the information in a better, more user friendly way.

                      last edited by 22 days ago 1 Reply Last reply Reply Quote 1
                      • J
                        JoshC
                        IHUK Crew
                        @northsouthdenimguy
                        Joined: 18 Nov 2021

                        @northsouthdenimguy so it hadn't carried over I'm afraid, but I have added a note to your order/future orders for the "release of signature" so that is all sorted for you.

                        last edited by 22 days ago N 1 Reply Last reply 22 days ago Reply Quote 1
                        • A
                          AdamJ
                          IHUK Crew
                          @Travis2375
                          Joined: 29 Jun 2017

                          @Travis2375 All uhfs now present

                          The devil is in the detail..

                          last edited by 22 days ago 1 Reply Last reply Reply Quote 0
                          • P
                            popvulture
                            見習いボス
                            Joined: 2 Oct 2018

                            After an initial scan, my first impression is that everything looks really sharp! Love the design, and I’m noticing all kinds of cool little touches that give it a great new level of sophistication.

                            Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works. Also when I went to the page, all of the red “Out of Stock” bits on each item seemed odd. I guess this is all just a question of copy — I think it’d be clearer if it just said something like “explore” vs “shop now” and “coming soon” instead of “out of stock.”

                            As is, to someone unfamiliar with the section, it could seem like these items are available for purchase, but it’s too late and they’re all sold out.

                            WTB
                            IHSH-IHG-BLK XXL
                            Sugar Cane Coke Stripe SS L charcoal

                            last edited by popvulture 22 days ago A 1 Reply Last reply 22 days ago Reply Quote 0
                            • J
                              jordanscollected
                              啓蒙家
                              Joined: 13 Nov 2018

                              My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

                              world tours:
                              888 Fat guy chocolate WT
                              Mad Red x2
                              Wabidashery

                              last edited by 22 days ago A A 2 Replies Last reply 22 days ago Reply Quote 1
                              • S
                                SiRockxx
                                Raw and Unwashed
                                Joined: 31 Mar 2025

                                Very nice! The new site looks good and seems to work nice and smooth. Nice work everybody involved.

                                last edited by 22 days ago 1 Reply Last reply Reply Quote 0
                                • A
                                  AdamJ
                                  IHUK Crew
                                  @jordanscollected
                                  Joined: 29 Jun 2017

                                  @jordanscollected 😂

                                  The devil is in the detail..

                                  last edited by 22 days ago 1 Reply Last reply Reply Quote 0
                                  • A
                                    AdamJ
                                    IHUK Crew
                                    @popvulture
                                    Joined: 29 Jun 2017

                                    @popvulture said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                                    Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works.

                                    This is useful, cheers. We'll amend

                                    The devil is in the detail..

                                    last edited by 22 days ago M 1 Reply Last reply 22 days ago Reply Quote 0
                                    • A
                                      Alex
                                      IHUK Crew
                                      @jordanscollected
                                      Joined: 28 Sept 2009

                                      @jordanscollected said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                                      My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

                                      On a serious note, this is just down to rounding, and it will be resolved next week too 🙂

                                      last edited by 22 days ago 1 Reply Last reply Reply Quote 0
                                      • N
                                        northsouthdenimguy
                                        Haraki san Expert
                                        @JoshC
                                        Joined: 27 Nov 2022

                                        @JoshC

                                        Ok, no problem!

                                        Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

                                        Instagram @northsouthdenimguy

                                        last edited by 22 days ago A 1 Reply Last reply 22 days ago Reply Quote 0
                                        • S
                                          Stringthing75
                                          Raw and Unwashed
                                          Joined: 6 Oct 2023

                                          On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.
                                          Under Tops you have "Shirts, T-Shirts, Knits/Sweats, and Vests".

                                          Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option. You'd have to know the weight and/or the specific cut. And even just selecting Western or Work would also bring up other non UHF shirts. As one of the main Iron Heart things I just thought it'd be there. I am sure it was before?

                                          Missing a trick maybe somewhere there? Seems a bit of a dive to get to it, and even then you'd have to know weights and cuts. Not everyone does. And they sometimes change.

                                          last edited by Stringthing75 22 days ago A 2 Replies Last reply 22 days ago Reply Quote 0
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