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    Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

    New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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    • jordanscollectedJ
      jordanscollected
      啓蒙家
      Joined:

      My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

      world tours:
      888 Fat guy chocolate WT
      Mad Red x2
      Wabidashery

      last edited by AdamJA AlexA 2 Replies Last reply Reply Quote 1
      • S
        SiRockxx
        Raw and Unwashed
        Joined:

        Very nice! The new site looks good and seems to work nice and smooth. Nice work everybody involved.

        last edited by 1 Reply Last reply Reply Quote 0
        • AdamJA
          AdamJ
          IHUK Crew
          @jordanscollected
          Joined:

          @jordanscollected 😂

          The devil is in the detail..

          last edited by 1 Reply Last reply Reply Quote 0
          • AdamJA
            AdamJ
            IHUK Crew
            @popvulture
            Joined:

            @popvulture said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

            Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works.

            This is useful, cheers. We'll amend

            The devil is in the detail..

            last edited by MizmazzleM 1 Reply Last reply Reply Quote 0
            • AlexA
              Alex
              IHUK Crew
              @jordanscollected
              Joined:

              @jordanscollected said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

              My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

              On a serious note, this is just down to rounding, and it will be resolved next week too 🙂

              last edited by 1 Reply Last reply Reply Quote 0
              • northsouthdenimguyN
                northsouthdenimguy
                Haraki san Expert
                @JoshC
                Joined:

                @JoshC

                Ok, no problem!

                Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

                last edited by AlexA 1 Reply Last reply Reply Quote 0
                • S
                  Stringthing75
                  Raw and Unwashed
                  Joined:

                  On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.
                  Under Tops you have "Shirts, T-Shirts, Knits/Sweats, and Vests".

                  Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option. You'd have to know the weight and/or the specific cut. And even just selecting Western or Work would also bring up other non UHF shirts. As one of the main Iron Heart things I just thought it'd be there. I am sure it was before?

                  Missing a trick maybe somewhere there? Seems a bit of a dive to get to it, and even then you'd have to know weights and cuts. Not everyone does. And they sometimes change.

                  last edited by Stringthing75 AlexA 2 Replies Last reply Reply Quote 0
                  • Go For ChillG
                    Go For Chill
                    Haraki san Prodigy
                    Joined:

                    IMG_6154.jpeg

                    I’m on Safari Mobile.

                    The filters are working well, but once you go back to the results, the number of items at the top never changes. It says 149 regardless of how many items my set of filters are currently showing me.

                    One other minor annoyance: once filters are applied, nowhere does the site show me all of my active filters at once. Some sites have these listed at the top of the results page. Sites that list active filters in this way also often have an X beside each active filter so that you can easily remove them without going through every dropdown again to find the ones you have turned on.

                    IMO the filter functionality and ease of use is paramount for companies like Iron Heart that drop batches of products that sell out quickly instead of keeping all items in stock at all times.

                    Here is Self Edge’s site showing what I’m referring to.
                    IMG_6155.jpeg

                    "Opportunity is missed by most people because it is dressed in overalls and looks like work." -Thomas Edison

                    last edited by Go For Chill AlexA 1 Reply Last reply Reply Quote 1
                    • AlexA
                      Alex
                      IHUK Crew
                      @Go For Chill
                      Joined:

                      @Go-For-Chill some good thoughts, thank you

                      last edited by 1 Reply Last reply Reply Quote 0
                      • AlexA
                        Alex
                        IHUK Crew
                        @Stringthing75
                        Joined:

                        @Stringthing75 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                        On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.

                        It is impossible to match all functionality between mobile and desktop, so there are some bonus things you can to fill your view port when browsing on desktop.

                        last edited by S 1 Reply Last reply Reply Quote 0
                        • AlexA
                          Alex
                          IHUK Crew
                          @Stringthing75
                          Joined:

                          @Stringthing75 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                          Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option.

                          This was on the list from final beta testing to sort, and it was missed sorry. There will soon be fabric type filter for shirts

                          last edited by 1 Reply Last reply Reply Quote 2
                          • AlexA
                            Alex
                            IHUK Crew
                            @northsouthdenimguy
                            Joined:

                            @northsouthdenimguy said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                            Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

                            This should be sorted now, thanks for flagging

                            last edited by 1 Reply Last reply Reply Quote 1
                            • robinvonbatmanR
                              robinvonbatman
                              Joined:

                              Sorry I missed the information but I recognized that some prices are changed (rise) with the relaunch of the website. Will there be a statement about this, as was the case with the last price increase?

                              last edited by AlexA 1 Reply Last reply Reply Quote 0
                              • AlexA
                                Alex
                                IHUK Crew
                                @robinvonbatman
                                Joined:

                                @robinvonbatman can you give me an example? No prices have been changed deliberately

                                last edited by seawolfS 1 Reply Last reply Reply Quote 0
                                • long_john86L
                                  long_john86
                                  Iron Heart Deity
                                  Joined:

                                  Congratulations on the new site chaps. It is SUPERB.

                                  On the old site when logged in it would have loyalty codes / store credit codes sat there ready to ‘add’ when going through the purchase process. Has this feature gone now?

                                  I have also been playing around with the filters and it is awesome - much more slick and responsive! Hurrah!

                                  6'4". Wingspan of Phelps.

                                  WTB:
                                  IHSH-399-ORA - Tag XXL
                                  IHSH-260-PPL - Tag XXXL
                                  IH-888S-SLBod - Tag 36

                                  last edited by AlexA 1 Reply Last reply Reply Quote 0
                                  • louisboscoL
                                    louisbosco
                                    啓蒙家
                                    Joined:

                                    website's fine, forum isn't working. can't load it without a VPN

                                    "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                    • Harvey Specter
                                    last edited by AlexA 1 Reply Last reply Reply Quote 0
                                    • SKTS
                                      SKT
                                      見習いボス
                                      Joined:

                                      I think the new site looks awesome and the functionality seems to be a huge improvement. I’ll put my vote in to return the wishlist though. Well done guys!!

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • AlexA
                                        Alex
                                        IHUK Crew
                                        @louisbosco
                                        Joined:

                                        @louisbosco location restrictions will be disabled today mate

                                        last edited by 1 Reply Last reply Reply Quote 1
                                        • louisboscoL
                                          louisbosco
                                          啓蒙家
                                          Joined:

                                          cheers mate will test again. website looking lovely and sharp as I browse through it.

                                          "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                          • Harvey Specter
                                          last edited by AlexA louisboscoL 2 Replies Last reply Reply Quote 0
                                          • AlexA
                                            Alex
                                            IHUK Crew
                                            @louisbosco
                                            Joined:

                                            @louisbosco thank you!

                                            last edited by 1 Reply Last reply Reply Quote 0
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