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Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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  • J
    jordanscollected
    啓蒙家
    Joined: 13 Nov 2018

    My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

    world tours:
    888 Fat guy chocolate WT
    Mad Red x2
    Wabidashery

    last edited by 17 Apr 2025, 13:09 A A 2 Replies Last reply 17 Apr 2025, 13:20 Reply Quote 1
    • S
      SiRockxx
      Raw and Unwashed
      Joined: 31 Mar 2025

      Very nice! The new site looks good and seems to work nice and smooth. Nice work everybody involved.

      last edited by 17 Apr 2025, 13:10 1 Reply Last reply Reply Quote 0
      • A
        AdamJ
        IHUK Crew
        @jordanscollected
        Joined: 29 Jun 2017

        @jordanscollected 😂

        The devil is in the detail..

        last edited by 17 Apr 2025, 13:20 1 Reply Last reply Reply Quote 0
        • A
          AdamJ
          IHUK Crew
          @popvulture
          Joined: 29 Jun 2017

          @popvulture said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

          Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works.

          This is useful, cheers. We'll amend

          The devil is in the detail..

          last edited by 17 Apr 2025, 13:22 M 1 Reply Last reply 17 Apr 2025, 15:03 Reply Quote 0
          • A
            Alex
            IHUK Crew
            @jordanscollected
            Joined: 28 Sept 2009

            @jordanscollected said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

            My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

            On a serious note, this is just down to rounding, and it will be resolved next week too 🙂

            last edited by 17 Apr 2025, 13:24 1 Reply Last reply Reply Quote 0
            • N
              northsouthdenimguy
              Haraki san Expert
              @JoshC
              Joined: 27 Nov 2022

              @JoshC

              Ok, no problem!

              Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

              last edited by 17 Apr 2025, 13:42 A 1 Reply Last reply 17 Apr 2025, 14:10 Reply Quote 0
              • S
                Stringthing75
                Raw and Unwashed
                Joined: 6 Oct 2023

                On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.
                Under Tops you have "Shirts, T-Shirts, Knits/Sweats, and Vests".

                Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option. You'd have to know the weight and/or the specific cut. And even just selecting Western or Work would also bring up other non UHF shirts. As one of the main Iron Heart things I just thought it'd be there. I am sure it was before?

                Missing a trick maybe somewhere there? Seems a bit of a dive to get to it, and even then you'd have to know weights and cuts. Not everyone does. And they sometimes change.

                last edited by Stringthing75 17 Apr 2025, 13:52 A 2 Replies Last reply 17 Apr 2025, 14:06 Reply Quote 0
                • G
                  Go For Chill
                  Haraki san Prodigy
                  Joined: 3 Jan 2025

                  IMG_6154.jpeg

                  I’m on Safari Mobile.

                  The filters are working well, but once you go back to the results, the number of items at the top never changes. It says 149 regardless of how many items my set of filters are currently showing me.

                  One other minor annoyance: once filters are applied, nowhere does the site show me all of my active filters at once. Some sites have these listed at the top of the results page. Sites that list active filters in this way also often have an X beside each active filter so that you can easily remove them without going through every dropdown again to find the ones you have turned on.

                  IMO the filter functionality and ease of use is paramount for companies like Iron Heart that drop batches of products that sell out quickly instead of keeping all items in stock at all times.

                  Here is Self Edge’s site showing what I’m referring to.
                  IMG_6155.jpeg

                  "Opportunity is missed by most people because it is dressed in overalls and looks like work." -Thomas Edison

                  last edited by Go For Chill 17 Apr 2025, 14:00 A 1 Reply Last reply 17 Apr 2025, 14:05 Reply Quote 1
                  • A
                    Alex
                    IHUK Crew
                    @Go For Chill
                    Joined: 28 Sept 2009

                    @Go-For-Chill some good thoughts, thank you

                    last edited by 17 Apr 2025, 14:05 1 Reply Last reply Reply Quote 0
                    • A
                      Alex
                      IHUK Crew
                      @Stringthing75
                      Joined: 28 Sept 2009

                      @Stringthing75 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                      On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.

                      It is impossible to match all functionality between mobile and desktop, so there are some bonus things you can to fill your view port when browsing on desktop.

                      last edited by 17 Apr 2025, 14:06 S 1 Reply Last reply 17 Apr 2025, 14:50 Reply Quote 0
                      • A
                        Alex
                        IHUK Crew
                        @Stringthing75
                        Joined: 28 Sept 2009

                        @Stringthing75 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                        Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option.

                        This was on the list from final beta testing to sort, and it was missed sorry. There will soon be fabric type filter for shirts

                        last edited by 17 Apr 2025, 14:06 1 Reply Last reply Reply Quote 2
                        • A
                          Alex
                          IHUK Crew
                          @northsouthdenimguy
                          Joined: 28 Sept 2009

                          @northsouthdenimguy said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                          Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

                          This should be sorted now, thanks for flagging

                          last edited by 17 Apr 2025, 14:10 1 Reply Last reply Reply Quote 1
                          • R
                            robinvonbatman
                            Joined: 12 Sept 2023

                            Sorry I missed the information but I recognized that some prices are changed (rise) with the relaunch of the website. Will there be a statement about this, as was the case with the last price increase?

                            last edited by 17 Apr 2025, 14:13 A 1 Reply Last reply 17 Apr 2025, 14:15 Reply Quote 0
                            • A
                              Alex
                              IHUK Crew
                              @robinvonbatman
                              Joined: 28 Sept 2009

                              @robinvonbatman can you give me an example? No prices have been changed deliberately

                              last edited by 17 Apr 2025, 14:15 S 1 Reply Last reply 18 Apr 2025, 14:01 Reply Quote 0
                              • L
                                long_john86
                                Iron Heart Deity
                                Joined: 30 Oct 2023

                                Congratulations on the new site chaps. It is SUPERB.

                                On the old site when logged in it would have loyalty codes / store credit codes sat there ready to ‘add’ when going through the purchase process. Has this feature gone now?

                                I have also been playing around with the filters and it is awesome - much more slick and responsive! Hurrah!

                                6'4". Wingspan of Phelps.

                                WTB:
                                IHSH-399-ORA - Tag XXL
                                IHSH-260-PPL - Tag XXXL
                                IH-888S-SLBod - Tag 36

                                last edited by 17 Apr 2025, 14:19 A 1 Reply Last reply 17 Apr 2025, 14:34 Reply Quote 0
                                • L
                                  louisbosco
                                  啓蒙家
                                  Joined: 21 Feb 2013

                                  website's fine, forum isn't working. can't load it without a VPN

                                  "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                  • Harvey Specter
                                  last edited by 17 Apr 2025, 14:24 A 1 Reply Last reply 17 Apr 2025, 14:28 Reply Quote 0
                                  • S
                                    SKT
                                    見習いボス
                                    Joined: 26 Aug 2019

                                    I think the new site looks awesome and the functionality seems to be a huge improvement. I’ll put my vote in to return the wishlist though. Well done guys!!

                                    last edited by 17 Apr 2025, 14:27 1 Reply Last reply Reply Quote 0
                                    • A
                                      Alex
                                      IHUK Crew
                                      @louisbosco
                                      Joined: 28 Sept 2009

                                      @louisbosco location restrictions will be disabled today mate

                                      last edited by 17 Apr 2025, 14:28 1 Reply Last reply Reply Quote 1
                                      • L
                                        louisbosco
                                        啓蒙家
                                        Joined: 21 Feb 2013

                                        cheers mate will test again. website looking lovely and sharp as I browse through it.

                                        "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                        • Harvey Specter
                                        last edited by 17 Apr 2025, 14:28 A L 2 Replies Last reply 17 Apr 2025, 14:29 Reply Quote 0
                                        • A
                                          Alex
                                          IHUK Crew
                                          @louisbosco
                                          Joined: 28 Sept 2009

                                          @louisbosco thank you!

                                          last edited by 17 Apr 2025, 14:29 1 Reply Last reply Reply Quote 0
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