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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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  • A
    AdamJ
    IHUK Crew
    @popvulture
    Joined: 29 Jun 2017

    @popvulture said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

    Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works.

    This is useful, cheers. We'll amend

    The devil is in the detail..

    last edited by 17 Apr 2025, 13:22 M 1 Reply Last reply 17 Apr 2025, 15:03 Reply Quote 0
    • A
      Alex
      IHUK Crew
      @jordanscollected
      Joined: 28 Sept 2009

      @jordanscollected said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

      My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

      On a serious note, this is just down to rounding, and it will be resolved next week too 🙂

      last edited by 17 Apr 2025, 13:24 1 Reply Last reply Reply Quote 0
      • N
        northsouthdenimguy
        Haraki san Expert
        @JoshC
        Joined: 27 Nov 2022

        @JoshC

        Ok, no problem!

        Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

        last edited by 17 Apr 2025, 13:42 A 1 Reply Last reply 17 Apr 2025, 14:10 Reply Quote 0
        • S
          Stringthing75
          Raw and Unwashed
          Joined: 6 Oct 2023

          On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.
          Under Tops you have "Shirts, T-Shirts, Knits/Sweats, and Vests".

          Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option. You'd have to know the weight and/or the specific cut. And even just selecting Western or Work would also bring up other non UHF shirts. As one of the main Iron Heart things I just thought it'd be there. I am sure it was before?

          Missing a trick maybe somewhere there? Seems a bit of a dive to get to it, and even then you'd have to know weights and cuts. Not everyone does. And they sometimes change.

          last edited by Stringthing75 17 Apr 2025, 13:52 A 2 Replies Last reply 17 Apr 2025, 14:06 Reply Quote 0
          • G
            Go For Chill
            Haraki san Prodigy
            Joined: 3 Jan 2025

            IMG_6154.jpeg

            I’m on Safari Mobile.

            The filters are working well, but once you go back to the results, the number of items at the top never changes. It says 149 regardless of how many items my set of filters are currently showing me.

            One other minor annoyance: once filters are applied, nowhere does the site show me all of my active filters at once. Some sites have these listed at the top of the results page. Sites that list active filters in this way also often have an X beside each active filter so that you can easily remove them without going through every dropdown again to find the ones you have turned on.

            IMO the filter functionality and ease of use is paramount for companies like Iron Heart that drop batches of products that sell out quickly instead of keeping all items in stock at all times.

            Here is Self Edge’s site showing what I’m referring to.
            IMG_6155.jpeg

            "Opportunity is missed by most people because it is dressed in overalls and looks like work." -Thomas Edison

            last edited by Go For Chill 17 Apr 2025, 14:00 A 1 Reply Last reply 17 Apr 2025, 14:05 Reply Quote 1
            • A
              Alex
              IHUK Crew
              @Go For Chill
              Joined: 28 Sept 2009

              @Go-For-Chill some good thoughts, thank you

              last edited by 17 Apr 2025, 14:05 1 Reply Last reply Reply Quote 0
              • A
                Alex
                IHUK Crew
                @Stringthing75
                Joined: 28 Sept 2009

                @Stringthing75 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.

                It is impossible to match all functionality between mobile and desktop, so there are some bonus things you can to fill your view port when browsing on desktop.

                last edited by 17 Apr 2025, 14:06 S 1 Reply Last reply 17 Apr 2025, 14:50 Reply Quote 0
                • A
                  Alex
                  IHUK Crew
                  @Stringthing75
                  Joined: 28 Sept 2009

                  @Stringthing75 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                  Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option.

                  This was on the list from final beta testing to sort, and it was missed sorry. There will soon be fabric type filter for shirts

                  last edited by 17 Apr 2025, 14:06 1 Reply Last reply Reply Quote 2
                  • A
                    Alex
                    IHUK Crew
                    @northsouthdenimguy
                    Joined: 28 Sept 2009

                    @northsouthdenimguy said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                    Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

                    This should be sorted now, thanks for flagging

                    last edited by 17 Apr 2025, 14:10 1 Reply Last reply Reply Quote 1
                    • R
                      robinvonbatman
                      Joined: 12 Sept 2023

                      Sorry I missed the information but I recognized that some prices are changed (rise) with the relaunch of the website. Will there be a statement about this, as was the case with the last price increase?

                      last edited by 17 Apr 2025, 14:13 A 1 Reply Last reply 17 Apr 2025, 14:15 Reply Quote 0
                      • A
                        Alex
                        IHUK Crew
                        @robinvonbatman
                        Joined: 28 Sept 2009

                        @robinvonbatman can you give me an example? No prices have been changed deliberately

                        last edited by 17 Apr 2025, 14:15 S 1 Reply Last reply 18 Apr 2025, 14:01 Reply Quote 0
                        • L
                          long_john86
                          Iron Heart Deity
                          Joined: 30 Oct 2023

                          Congratulations on the new site chaps. It is SUPERB.

                          On the old site when logged in it would have loyalty codes / store credit codes sat there ready to ‘add’ when going through the purchase process. Has this feature gone now?

                          I have also been playing around with the filters and it is awesome - much more slick and responsive! Hurrah!

                          6'4". Wingspan of Phelps.

                          WTB:
                          IHSH-399-ORA - Tag XXL
                          IHSH-260-PPL - Tag XXXL
                          IH-888S-SLBod - Tag 36

                          last edited by 17 Apr 2025, 14:19 A 1 Reply Last reply 17 Apr 2025, 14:34 Reply Quote 0
                          • L
                            louisbosco
                            啓蒙家
                            Joined: 21 Feb 2013

                            website's fine, forum isn't working. can't load it without a VPN

                            "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                            • Harvey Specter
                            last edited by 17 Apr 2025, 14:24 A 1 Reply Last reply 17 Apr 2025, 14:28 Reply Quote 0
                            • S
                              SKT
                              見習いボス
                              Joined: 26 Aug 2019

                              I think the new site looks awesome and the functionality seems to be a huge improvement. I’ll put my vote in to return the wishlist though. Well done guys!!

                              last edited by 17 Apr 2025, 14:27 1 Reply Last reply Reply Quote 0
                              • A
                                Alex
                                IHUK Crew
                                @louisbosco
                                Joined: 28 Sept 2009

                                @louisbosco location restrictions will be disabled today mate

                                last edited by 17 Apr 2025, 14:28 1 Reply Last reply Reply Quote 1
                                • L
                                  louisbosco
                                  啓蒙家
                                  Joined: 21 Feb 2013

                                  cheers mate will test again. website looking lovely and sharp as I browse through it.

                                  "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                  • Harvey Specter
                                  last edited by 17 Apr 2025, 14:28 A L 2 Replies Last reply 17 Apr 2025, 14:29 Reply Quote 0
                                  • A
                                    Alex
                                    IHUK Crew
                                    @louisbosco
                                    Joined: 28 Sept 2009

                                    @louisbosco thank you!

                                    last edited by 17 Apr 2025, 14:29 1 Reply Last reply Reply Quote 0
                                    • R
                                      robinvonbatman
                                      Joined: 12 Sept 2023

                                      @Alex Sorry, I must have gotten something mixed up and looked at it the wrong way. Everything's fine, false alarm. Sorry for the misunderstanding.

                                      last edited by 17 Apr 2025, 14:30 A 1 Reply Last reply 17 Apr 2025, 14:31 Reply Quote 0
                                      • A
                                        Alex
                                        IHUK Crew
                                        @robinvonbatman
                                        Joined: 28 Sept 2009

                                        @robinvonbatman phew!

                                        last edited by 17 Apr 2025, 14:31 1 Reply Last reply Reply Quote 1
                                        • A
                                          Alex
                                          IHUK Crew
                                          @long_john86
                                          Joined: 28 Sept 2009

                                          @long_john86 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                                          On the old site when logged in it would have loyalty codes / store credit codes sat there ready to ‘add’ when going through the purchase process. Has this feature gone now?

                                          Temporarily, yes. We tested that all the codes were ported across properly, but didnt think to test visibility. We have a fix lined up, but it cant be deployed until after the Easter break in case we break anything that we cannot fix in house.

                                          last edited by 17 Apr 2025, 14:34 L 1 Reply Last reply 17 Apr 2025, 14:36 Reply Quote 2
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