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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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  • A
    Alex
    IHUK Crew
    @Travis2375
    Joined: 28 Sept 2009

    @Travis2375 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

    Is there still going to be a mention as to whether something is Continuous Production or not?

    This was a good example of a great idea, that was deployed poorly, especially as the range of goods, and production delays grew.

    Its going to be one of the first bits of post launch development we look at, so that we can display the information in a better, more user friendly way.

    last edited by 17 Apr 2025, 12:55 1 Reply Last reply Reply Quote 1
    • J
      JoshC
      IHUK Crew
      @northsouthdenimguy
      Joined: 18 Nov 2021

      @northsouthdenimguy so it hadn't carried over I'm afraid, but I have added a note to your order/future orders for the "release of signature" so that is all sorted for you.

      last edited by 17 Apr 2025, 12:57 N 1 Reply Last reply 17 Apr 2025, 13:42 Reply Quote 1
      • A
        AdamJ
        IHUK Crew
        @Travis2375
        Joined: 29 Jun 2017

        @Travis2375 All uhfs now present

        The devil is in the detail..

        last edited by 17 Apr 2025, 12:57 1 Reply Last reply Reply Quote 0
        • P
          popvulture
          見習いボス
          Joined: 2 Oct 2018

          After an initial scan, my first impression is that everything looks really sharp! Love the design, and I’m noticing all kinds of cool little touches that give it a great new level of sophistication.

          Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works. Also when I went to the page, all of the red “Out of Stock” bits on each item seemed odd. I guess this is all just a question of copy — I think it’d be clearer if it just said something like “explore” vs “shop now” and “coming soon” instead of “out of stock.”

          As is, to someone unfamiliar with the section, it could seem like these items are available for purchase, but it’s too late and they’re all sold out.

          WTB
          IHSH-IHG-BLK XXL
          Sugar Cane Coke Stripe SS L charcoal

          last edited by popvulture 17 Apr 2025, 13:09 A 1 Reply Last reply 17 Apr 2025, 13:22 Reply Quote 0
          • J
            jordanscollected
            啓蒙家
            Joined: 13 Nov 2018

            My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

            world tours:
            888 Fat guy chocolate WT
            Mad Red x2
            Wabidashery

            last edited by 17 Apr 2025, 13:09 A A 2 Replies Last reply 17 Apr 2025, 13:20 Reply Quote 1
            • S
              SiRockxx
              Raw and Unwashed
              Joined: 31 Mar 2025

              Very nice! The new site looks good and seems to work nice and smooth. Nice work everybody involved.

              last edited by 17 Apr 2025, 13:10 1 Reply Last reply Reply Quote 0
              • A
                AdamJ
                IHUK Crew
                @jordanscollected
                Joined: 29 Jun 2017

                @jordanscollected 😂

                The devil is in the detail..

                last edited by 17 Apr 2025, 13:20 1 Reply Last reply Reply Quote 0
                • A
                  AdamJ
                  IHUK Crew
                  @popvulture
                  Joined: 29 Jun 2017

                  @popvulture said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                  Only thing that jumped out at me was with Future Releases. I feel like “Shop Now” might be a bit misleading for people who don’t know the way this section works.

                  This is useful, cheers. We'll amend

                  The devil is in the detail..

                  last edited by 17 Apr 2025, 13:22 M 1 Reply Last reply 17 Apr 2025, 15:03 Reply Quote 0
                  • A
                    Alex
                    IHUK Crew
                    @jordanscollected
                    Joined: 28 Sept 2009

                    @jordanscollected said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                    My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

                    On a serious note, this is just down to rounding, and it will be resolved next week too 🙂

                    last edited by 17 Apr 2025, 13:24 1 Reply Last reply Reply Quote 0
                    • N
                      northsouthdenimguy
                      Haraki san Expert
                      @JoshC
                      Joined: 27 Nov 2022

                      @JoshC

                      Ok, no problem!

                      Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

                      last edited by 17 Apr 2025, 13:42 A 1 Reply Last reply 17 Apr 2025, 14:10 Reply Quote 0
                      • S
                        Stringthing75
                        Raw and Unwashed
                        Joined: 6 Oct 2023

                        On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.
                        Under Tops you have "Shirts, T-Shirts, Knits/Sweats, and Vests".

                        Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option. You'd have to know the weight and/or the specific cut. And even just selecting Western or Work would also bring up other non UHF shirts. As one of the main Iron Heart things I just thought it'd be there. I am sure it was before?

                        Missing a trick maybe somewhere there? Seems a bit of a dive to get to it, and even then you'd have to know weights and cuts. Not everyone does. And they sometimes change.

                        last edited by Stringthing75 17 Apr 2025, 13:52 A 2 Replies Last reply 17 Apr 2025, 14:06 Reply Quote 0
                        • G
                          Go For Chill
                          Haraki san Prodigy
                          Joined: 3 Jan 2025

                          IMG_6154.jpeg

                          I’m on Safari Mobile.

                          The filters are working well, but once you go back to the results, the number of items at the top never changes. It says 149 regardless of how many items my set of filters are currently showing me.

                          One other minor annoyance: once filters are applied, nowhere does the site show me all of my active filters at once. Some sites have these listed at the top of the results page. Sites that list active filters in this way also often have an X beside each active filter so that you can easily remove them without going through every dropdown again to find the ones you have turned on.

                          IMO the filter functionality and ease of use is paramount for companies like Iron Heart that drop batches of products that sell out quickly instead of keeping all items in stock at all times.

                          Here is Self Edge’s site showing what I’m referring to.
                          IMG_6155.jpeg

                          "Opportunity is missed by most people because it is dressed in overalls and looks like work." -Thomas Edison

                          last edited by Go For Chill 17 Apr 2025, 14:00 A 1 Reply Last reply 17 Apr 2025, 14:05 Reply Quote 1
                          • A
                            Alex
                            IHUK Crew
                            @Go For Chill
                            Joined: 28 Sept 2009

                            @Go-For-Chill some good thoughts, thank you

                            last edited by 17 Apr 2025, 14:05 1 Reply Last reply Reply Quote 0
                            • A
                              Alex
                              IHUK Crew
                              @Stringthing75
                              Joined: 28 Sept 2009

                              @Stringthing75 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                              On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.

                              It is impossible to match all functionality between mobile and desktop, so there are some bonus things you can to fill your view port when browsing on desktop.

                              last edited by 17 Apr 2025, 14:06 S 1 Reply Last reply 17 Apr 2025, 14:50 Reply Quote 0
                              • A
                                Alex
                                IHUK Crew
                                @Stringthing75
                                Joined: 28 Sept 2009

                                @Stringthing75 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                                Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option.

                                This was on the list from final beta testing to sort, and it was missed sorry. There will soon be fabric type filter for shirts

                                last edited by 17 Apr 2025, 14:06 1 Reply Last reply Reply Quote 2
                                • A
                                  Alex
                                  IHUK Crew
                                  @northsouthdenimguy
                                  Joined: 28 Sept 2009

                                  @northsouthdenimguy said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

                                  Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

                                  This should be sorted now, thanks for flagging

                                  last edited by 17 Apr 2025, 14:10 1 Reply Last reply Reply Quote 1
                                  • R
                                    robinvonbatman
                                    Joined: 12 Sept 2023

                                    Sorry I missed the information but I recognized that some prices are changed (rise) with the relaunch of the website. Will there be a statement about this, as was the case with the last price increase?

                                    last edited by 17 Apr 2025, 14:13 A 1 Reply Last reply 17 Apr 2025, 14:15 Reply Quote 0
                                    • A
                                      Alex
                                      IHUK Crew
                                      @robinvonbatman
                                      Joined: 28 Sept 2009

                                      @robinvonbatman can you give me an example? No prices have been changed deliberately

                                      last edited by 17 Apr 2025, 14:15 S 1 Reply Last reply 18 Apr 2025, 14:01 Reply Quote 0
                                      • L
                                        long_john86
                                        Iron Heart Deity
                                        Joined: 30 Oct 2023

                                        Congratulations on the new site chaps. It is SUPERB.

                                        On the old site when logged in it would have loyalty codes / store credit codes sat there ready to ‘add’ when going through the purchase process. Has this feature gone now?

                                        I have also been playing around with the filters and it is awesome - much more slick and responsive! Hurrah!

                                        6'4". Wingspan of Phelps.

                                        WTB:
                                        IHSH-399-ORA - Tag XXL
                                        IHSH-260-PPL - Tag XXXL
                                        IH-888S-SLBod - Tag 36

                                        last edited by 17 Apr 2025, 14:19 A 1 Reply Last reply 17 Apr 2025, 14:34 Reply Quote 0
                                        • L
                                          louisbosco
                                          啓蒙家
                                          Joined: 21 Feb 2013

                                          website's fine, forum isn't working. can't load it without a VPN

                                          "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                          • Harvey Specter
                                          last edited by 17 Apr 2025, 14:24 A 1 Reply Last reply 17 Apr 2025, 14:28 Reply Quote 0
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