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    New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

    New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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    • P
      prpx
      Haraki san Expert
      Joined:

      same as @MP

      last edited by 1 Reply Last reply Reply Quote 0
      • AdamJA
        AdamJ
        IHUK Crew
        @MP
        Joined:

        @MP We're investigating, it may be that the bulk account reset invite is causing a delay in the sending of password reset emails. In the meantime I have just triggered it manually for you to try and force it through.

        The devil is in the detail..

        last edited by M 1 Reply Last reply Reply Quote 0
        • Sir_Cuffs-a-LotS
          Sir_Cuffs-a-Lot
          The Unwoven
          Joined:

          Is there a way to stack purchases? The only option at checkout seems to involve paying for shipping.

          last edited by AlexA 1 Reply Last reply Reply Quote 0
          • John GaltJ
            John Galt
            啓蒙家
            Joined:

            @Alex No issues logging in - the new site looks great. The old site had my payment info saved for faster checkout. I don’t see a location in settings to look at this to see if that info came across with the migration. I don’t currently plan to place an order to test this out, but I could proceed and then cancel out after seeing the payment info and prior to proceeding with payment. However, do you know if this info transferred or if there’s a way for me to view or change this payment info in the settings? Possibly I’m just overlooking it. Thanks!

            No one’s happiness but my own is in my power to achieve or to destroy.

            last edited by AdamJA 1 Reply Last reply Reply Quote 0
            • neph93N
              neph93
              見習いボス
              Joined:

              Not getting the password update email, and also not getting the generic reset email when using the «forgotten your password» function.

              “Some of those that work forces
              Are the same that burn crosses”

              • Virginia Woolf
              last edited by AdamJA 1 Reply Last reply Reply Quote 1
              • AdamJA
                AdamJ
                IHUK Crew
                @John Galt
                Joined:

                @John-Galt We did not store any payment information on the old site in any capacity, for security reasons.

                We have moved to a different payment system now so no details of any sensitive nature will have been transferred across. But when you come to make your next purchase, you can store them in the same way for future use

                The devil is in the detail..

                last edited by P 1 Reply Last reply Reply Quote 0
                • M
                  MP
                  Raw and Unwashed
                  @AdamJ
                  Joined:

                  @AdamJ

                  Thanks Adam, I got the 'Activate your Account' email, and successfully registered for new website.

                  Orders all seem to be there, going back to 2014 😀

                  Cheers
                  Matt

                  last edited by 1 Reply Last reply Reply Quote 0
                  • AdamJA
                    AdamJ
                    IHUK Crew
                    @neph93
                    Joined:

                    @neph93 I have triggered yours manually now mate, check for me please

                    The devil is in the detail..

                    last edited by neph93N 1 Reply Last reply Reply Quote 1
                    • P
                      prpx
                      Haraki san Expert
                      @AdamJ
                      Joined:

                      @AdamJ - my store account was on ironhearteu part of web, i cant login, cant get reset pwd

                      last edited by AdamJA 1 Reply Last reply Reply Quote 0
                      • AdamJA
                        AdamJ
                        IHUK Crew
                        @prpx
                        Joined:

                        @prpx It has been merged so now points to the same domain. Can you PM me the email address you used to login on the old site please?

                        The devil is in the detail..

                        last edited by P 1 Reply Last reply Reply Quote 0
                        • P
                          prpx
                          Haraki san Expert
                          @AdamJ
                          Joined:

                          @AdamJ - done 👍

                          last edited by 1 Reply Last reply Reply Quote 1
                          • DeeDee85D
                            DeeDee85
                            啓蒙家
                            Joined:

                            The only thing I’m struggling with is accessing my loyalty discount codes? I never saved what it was as it was easily added to orders on the old site. Is there a way to find out what it is? Think I did have a couple of uses left

                            last edited by AlexA 1 Reply Last reply Reply Quote 0
                            • ARNCA
                              ARNC
                              啓蒙家
                              Joined:

                              Same as MP - activation email arrived just now and the process was smooth.

                              I’m sure there’ll be some trouble shooting over the next few days, but the new site looks great and I’ll test the new checkout soon enough!

                              “Every day that you survive you get a free sunset“

                              last edited by 1 Reply Last reply Reply Quote 0
                              • T
                                talexander
                                Raw and Unwashed
                                Joined:

                                Is the wishlist gone, or am I just not seeing it?

                                last edited by 1 Reply Last reply Reply Quote 0
                                • AdamJA
                                  AdamJ
                                  IHUK Crew
                                  Joined:

                                  Loyalty codes are in the system - i am looking as to why they don't appear automatically

                                  The devil is in the detail..

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • S
                                    Slash
                                    Raw and Unwashed
                                    Joined:

                                    Hello Guys, congrats on the new site.

                                    I'm not getting the email to reset the account though 😕

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • AlexA
                                      Alex
                                      IHUK Crew
                                      @DeeDee85
                                      Joined:

                                      @DeeDee85 in the shorterm, the code will be in the email you were sent to tell you you had a voucher..

                                      last edited by DeeDee85D 1 Reply Last reply Reply Quote 0
                                      • goosehdG
                                        goosehd
                                        Mod Squad
                                        Joined:

                                        IMG_1330.jpeg

                                        The “see what the crew” button opens a new window to the same page and doesn’t direct to the forum where crew sizing is discussed.

                                        "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                        last edited by AlexA 1 Reply Last reply Reply Quote 2
                                        • DeeDee85D
                                          DeeDee85
                                          啓蒙家
                                          @Alex
                                          Joined:

                                          @Alex thank you 👍🏼

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • Luijim78L
                                            Luijim78
                                            啓蒙家
                                            @Alex
                                            Joined:

                                            @Alex yes exactly but I reinserted it and everything went well

                                            last edited by AlexA 1 Reply Last reply Reply Quote 0
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