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Iron Heart Forum

New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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  • P
    prpx
    Haraki san Expert
    Joined: 10 Nov 2021

    same as @MP

    last edited by 28 days ago 1 Reply Last reply Reply Quote 0
    • A
      AdamJ
      IHUK Crew
      @MP
      Joined: 29 Jun 2017

      @MP We're investigating, it may be that the bulk account reset invite is causing a delay in the sending of password reset emails. In the meantime I have just triggered it manually for you to try and force it through.

      The devil is in the detail..

      last edited by 28 days ago M 1 Reply Last reply 28 days ago Reply Quote 0
      • S
        Sir_Cuffs-a-Lot
        The Unwoven
        Joined: 11 Feb 2023

        Is there a way to stack purchases? The only option at checkout seems to involve paying for shipping.

        last edited by 28 days ago A 1 Reply Last reply 27 days ago Reply Quote 0
        • J
          John Galt
          啓蒙家
          Joined: 5 Sept 2021

          @Alex No issues logging in - the new site looks great. The old site had my payment info saved for faster checkout. I don’t see a location in settings to look at this to see if that info came across with the migration. I don’t currently plan to place an order to test this out, but I could proceed and then cancel out after seeing the payment info and prior to proceeding with payment. However, do you know if this info transferred or if there’s a way for me to view or change this payment info in the settings? Possibly I’m just overlooking it. Thanks!

          No one’s happiness but my own is in my power to achieve or to destroy.

          last edited by 28 days ago A 1 Reply Last reply 28 days ago Reply Quote 0
          • N
            neph93
            見習いボス
            Joined: 18 Aug 2014

            Not getting the password update email, and also not getting the generic reset email when using the «forgotten your password» function.

            “Some of those that work forces
            Are the same that burn crosses”

            • Virginia Woolf
            last edited by 28 days ago A 1 Reply Last reply 28 days ago Reply Quote 1
            • A
              AdamJ
              IHUK Crew
              @John Galt
              Joined: 29 Jun 2017

              @John-Galt We did not store any payment information on the old site in any capacity, for security reasons.

              We have moved to a different payment system now so no details of any sensitive nature will have been transferred across. But when you come to make your next purchase, you can store them in the same way for future use

              The devil is in the detail..

              last edited by 28 days ago P 1 Reply Last reply 28 days ago Reply Quote 0
              • M
                MP
                Raw and Unwashed
                @AdamJ
                Joined: 9 Apr 2012

                @AdamJ

                Thanks Adam, I got the 'Activate your Account' email, and successfully registered for new website.

                Orders all seem to be there, going back to 2014 😀

                Cheers
                Matt

                last edited by 28 days ago 1 Reply Last reply Reply Quote 0
                • A
                  AdamJ
                  IHUK Crew
                  @neph93
                  Joined: 29 Jun 2017

                  @neph93 I have triggered yours manually now mate, check for me please

                  The devil is in the detail..

                  last edited by 28 days ago N 1 Reply Last reply 27 days ago Reply Quote 1
                  • P
                    prpx
                    Haraki san Expert
                    @AdamJ
                    Joined: 10 Nov 2021

                    @AdamJ - my store account was on ironhearteu part of web, i cant login, cant get reset pwd

                    last edited by 28 days ago A 1 Reply Last reply 28 days ago Reply Quote 0
                    • A
                      AdamJ
                      IHUK Crew
                      @prpx
                      Joined: 29 Jun 2017

                      @prpx It has been merged so now points to the same domain. Can you PM me the email address you used to login on the old site please?

                      The devil is in the detail..

                      last edited by 28 days ago P 1 Reply Last reply 28 days ago Reply Quote 0
                      • P
                        prpx
                        Haraki san Expert
                        @AdamJ
                        Joined: 10 Nov 2021

                        @AdamJ - done 👍

                        last edited by 28 days ago 1 Reply Last reply Reply Quote 1
                        • D
                          DeeDee85
                          啓蒙家
                          Joined: 5 Jun 2023

                          The only thing I’m struggling with is accessing my loyalty discount codes? I never saved what it was as it was easily added to orders on the old site. Is there a way to find out what it is? Think I did have a couple of uses left

                          last edited by 27 days ago A 1 Reply Last reply 27 days ago Reply Quote 0
                          • A
                            ARNC
                            啓蒙家
                            Joined: 13 Dec 2020

                            Same as MP - activation email arrived just now and the process was smooth.

                            I’m sure there’ll be some trouble shooting over the next few days, but the new site looks great and I’ll test the new checkout soon enough!

                            “Every day that you survive you get a free sunset“

                            last edited by 27 days ago 1 Reply Last reply Reply Quote 0
                            • T
                              talexander
                              Raw and Unwashed
                              Joined: 13 Nov 2022

                              Is the wishlist gone, or am I just not seeing it?

                              last edited by 27 days ago 1 Reply Last reply Reply Quote 0
                              • A
                                AdamJ
                                IHUK Crew
                                Joined: 29 Jun 2017

                                Loyalty codes are in the system - i am looking as to why they don't appear automatically

                                The devil is in the detail..

                                last edited by 27 days ago 1 Reply Last reply Reply Quote 0
                                • S
                                  Slash
                                  Raw and Unwashed
                                  Joined: 19 Oct 2024

                                  Hello Guys, congrats on the new site.

                                  I'm not getting the email to reset the account though 😕

                                  last edited by 27 days ago 1 Reply Last reply Reply Quote 0
                                  • A
                                    Alex
                                    IHUK Crew
                                    @DeeDee85
                                    Joined: 28 Sept 2009

                                    @DeeDee85 in the shorterm, the code will be in the email you were sent to tell you you had a voucher..

                                    last edited by 27 days ago D 1 Reply Last reply 27 days ago Reply Quote 0
                                    • G
                                      goosehd
                                      Mod Squad
                                      Joined: 8 Apr 2016

                                      IMG_1330.jpeg

                                      The “see what the crew” button opens a new window to the same page and doesn’t direct to the forum where crew sizing is discussed.

                                      "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                      last edited by 27 days ago A 1 Reply Last reply 27 days ago Reply Quote 2
                                      • D
                                        DeeDee85
                                        啓蒙家
                                        @Alex
                                        Joined: 5 Jun 2023

                                        @Alex thank you 👍🏼

                                        last edited by 27 days ago 1 Reply Last reply Reply Quote 0
                                        • L
                                          Luijim78
                                          啓蒙家
                                          @Alex
                                          Joined: 19 Aug 2022

                                          @Alex yes exactly but I reinserted it and everything went well

                                          last edited by 27 days ago A 1 Reply Last reply 27 days ago Reply Quote 0
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