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Iron Heart Forum

New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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  • M
    MP
    Raw and Unwashed
    Joined: 9 Apr 2012

    Hi guys, one of the forum links is not working, as above.

    Also, I can't seem to get an email to reset my password via the 'forgot my password' method

    Looks great though, love the design!

    Matt

    last edited by 17 Apr 2025, 10:22 A 1 Reply Last reply 17 Apr 2025, 10:31 Reply Quote 1
    • P
      prpx
      Haraki san Expert
      Joined: 10 Nov 2021

      same as @MP

      last edited by 17 Apr 2025, 10:30 1 Reply Last reply Reply Quote 0
      • A
        AdamJ
        IHUK Crew
        @MP
        Joined: 29 Jun 2017

        @MP We're investigating, it may be that the bulk account reset invite is causing a delay in the sending of password reset emails. In the meantime I have just triggered it manually for you to try and force it through.

        The devil is in the detail..

        last edited by 17 Apr 2025, 10:31 M 1 Reply Last reply 17 Apr 2025, 10:37 Reply Quote 0
        • S
          Sir_Cuffs-a-Lot
          The Unwoven
          Joined: 11 Feb 2023

          Is there a way to stack purchases? The only option at checkout seems to involve paying for shipping.

          last edited by 17 Apr 2025, 10:33 A 1 Reply Last reply 17 Apr 2025, 10:57 Reply Quote 0
          • J
            John Galt
            啓蒙家
            Joined: 5 Sept 2021

            @Alex No issues logging in - the new site looks great. The old site had my payment info saved for faster checkout. I don’t see a location in settings to look at this to see if that info came across with the migration. I don’t currently plan to place an order to test this out, but I could proceed and then cancel out after seeing the payment info and prior to proceeding with payment. However, do you know if this info transferred or if there’s a way for me to view or change this payment info in the settings? Possibly I’m just overlooking it. Thanks!

            No one’s happiness but my own is in my power to achieve or to destroy.

            last edited by 17 Apr 2025, 10:33 A 1 Reply Last reply 17 Apr 2025, 10:37 Reply Quote 0
            • N
              neph93
              見習いボス
              Joined: 18 Aug 2014

              Not getting the password update email, and also not getting the generic reset email when using the «forgotten your password» function.

              “Some of those that work forces
              Are the same that burn crosses”

              • Virginia Woolf
              last edited by 17 Apr 2025, 10:34 A 1 Reply Last reply 17 Apr 2025, 10:39 Reply Quote 1
              • A
                AdamJ
                IHUK Crew
                @John Galt
                Joined: 29 Jun 2017

                @John-Galt We did not store any payment information on the old site in any capacity, for security reasons.

                We have moved to a different payment system now so no details of any sensitive nature will have been transferred across. But when you come to make your next purchase, you can store them in the same way for future use

                The devil is in the detail..

                last edited by 17 Apr 2025, 10:37 P 1 Reply Last reply 17 Apr 2025, 10:39 Reply Quote 0
                • M
                  MP
                  Raw and Unwashed
                  @AdamJ
                  Joined: 9 Apr 2012

                  @AdamJ

                  Thanks Adam, I got the 'Activate your Account' email, and successfully registered for new website.

                  Orders all seem to be there, going back to 2014 😀

                  Cheers
                  Matt

                  last edited by 17 Apr 2025, 10:37 1 Reply Last reply Reply Quote 0
                  • A
                    AdamJ
                    IHUK Crew
                    @neph93
                    Joined: 29 Jun 2017

                    @neph93 I have triggered yours manually now mate, check for me please

                    The devil is in the detail..

                    last edited by 17 Apr 2025, 10:39 N 1 Reply Last reply 17 Apr 2025, 11:12 Reply Quote 1
                    • P
                      prpx
                      Haraki san Expert
                      @AdamJ
                      Joined: 10 Nov 2021

                      @AdamJ - my store account was on ironhearteu part of web, i cant login, cant get reset pwd

                      last edited by 17 Apr 2025, 10:39 A 1 Reply Last reply 17 Apr 2025, 10:39 Reply Quote 0
                      • A
                        AdamJ
                        IHUK Crew
                        @prpx
                        Joined: 29 Jun 2017

                        @prpx It has been merged so now points to the same domain. Can you PM me the email address you used to login on the old site please?

                        The devil is in the detail..

                        last edited by 17 Apr 2025, 10:39 P 1 Reply Last reply 17 Apr 2025, 10:41 Reply Quote 0
                        • P
                          prpx
                          Haraki san Expert
                          @AdamJ
                          Joined: 10 Nov 2021

                          @AdamJ - done 👍

                          last edited by 17 Apr 2025, 10:41 1 Reply Last reply Reply Quote 1
                          • D
                            DeeDee85
                            啓蒙家
                            Joined: 5 Jun 2023

                            The only thing I’m struggling with is accessing my loyalty discount codes? I never saved what it was as it was easily added to orders on the old site. Is there a way to find out what it is? Think I did have a couple of uses left

                            last edited by 17 Apr 2025, 10:43 A 1 Reply Last reply 17 Apr 2025, 10:46 Reply Quote 0
                            • A
                              ARNC
                              啓蒙家
                              Joined: 13 Dec 2020

                              Same as MP - activation email arrived just now and the process was smooth.

                              I’m sure there’ll be some trouble shooting over the next few days, but the new site looks great and I’ll test the new checkout soon enough!

                              “Every day that you survive you get a free sunset“

                              last edited by 17 Apr 2025, 10:43 1 Reply Last reply Reply Quote 0
                              • T
                                talexander
                                Raw and Unwashed
                                Joined: 13 Nov 2022

                                Is the wishlist gone, or am I just not seeing it?

                                last edited by 17 Apr 2025, 10:44 1 Reply Last reply Reply Quote 0
                                • A
                                  AdamJ
                                  IHUK Crew
                                  Joined: 29 Jun 2017

                                  Loyalty codes are in the system - i am looking as to why they don't appear automatically

                                  The devil is in the detail..

                                  last edited by 17 Apr 2025, 10:45 1 Reply Last reply Reply Quote 0
                                  • S
                                    Slash
                                    Raw and Unwashed
                                    Joined: 19 Oct 2024

                                    Hello Guys, congrats on the new site.

                                    I'm not getting the email to reset the account though 😕

                                    last edited by 17 Apr 2025, 10:45 1 Reply Last reply Reply Quote 0
                                    • A
                                      Alex
                                      IHUK Crew
                                      @DeeDee85
                                      Joined: 28 Sept 2009

                                      @DeeDee85 in the shorterm, the code will be in the email you were sent to tell you you had a voucher..

                                      last edited by 17 Apr 2025, 10:46 D 1 Reply Last reply 17 Apr 2025, 10:47 Reply Quote 0
                                      • G
                                        goosehd
                                        Mod Squad
                                        Joined: 8 Apr 2016

                                        IMG_1330.jpeg

                                        The “see what the crew” button opens a new window to the same page and doesn’t direct to the forum where crew sizing is discussed.

                                        "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                        last edited by 17 Apr 2025, 10:46 A 1 Reply Last reply 17 Apr 2025, 10:50 Reply Quote 2
                                        • D
                                          DeeDee85
                                          啓蒙家
                                          @Alex
                                          Joined: 5 Jun 2023

                                          @Alex thank you 👍🏼

                                          last edited by 17 Apr 2025, 10:47 1 Reply Last reply Reply Quote 0
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