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    Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

    New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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    • AdamJA
      AdamJ
      IHUK Crew
      @MP
      Joined:

      @MP We're investigating, it may be that the bulk account reset invite is causing a delay in the sending of password reset emails. In the meantime I have just triggered it manually for you to try and force it through.

      The devil is in the detail..

      last edited by M 1 Reply Last reply Reply Quote 0
      • Sir_Cuffs-a-LotS
        Sir_Cuffs-a-Lot
        The Unwoven
        Joined:

        Is there a way to stack purchases? The only option at checkout seems to involve paying for shipping.

        last edited by AlexA 1 Reply Last reply Reply Quote 0
        • John GaltJ
          John Galt
          啓蒙家
          Joined:

          @Alex No issues logging in - the new site looks great. The old site had my payment info saved for faster checkout. I don’t see a location in settings to look at this to see if that info came across with the migration. I don’t currently plan to place an order to test this out, but I could proceed and then cancel out after seeing the payment info and prior to proceeding with payment. However, do you know if this info transferred or if there’s a way for me to view or change this payment info in the settings? Possibly I’m just overlooking it. Thanks!

          No one’s happiness but my own is in my power to achieve or to destroy.

          last edited by AdamJA 1 Reply Last reply Reply Quote 0
          • neph93N
            neph93
            見習いボス
            Joined:

            Not getting the password update email, and also not getting the generic reset email when using the «forgotten your password» function.

            “Some of those that work forces
            Are the same that burn crosses”

            • Virginia Woolf
            last edited by AdamJA 1 Reply Last reply Reply Quote 1
            • AdamJA
              AdamJ
              IHUK Crew
              @John Galt
              Joined:

              @John-Galt We did not store any payment information on the old site in any capacity, for security reasons.

              We have moved to a different payment system now so no details of any sensitive nature will have been transferred across. But when you come to make your next purchase, you can store them in the same way for future use

              The devil is in the detail..

              last edited by P 1 Reply Last reply Reply Quote 0
              • M
                MP
                Raw and Unwashed
                @AdamJ
                Joined:

                @AdamJ

                Thanks Adam, I got the 'Activate your Account' email, and successfully registered for new website.

                Orders all seem to be there, going back to 2014 😀

                Cheers
                Matt

                last edited by 1 Reply Last reply Reply Quote 0
                • AdamJA
                  AdamJ
                  IHUK Crew
                  @neph93
                  Joined:

                  @neph93 I have triggered yours manually now mate, check for me please

                  The devil is in the detail..

                  last edited by neph93N 1 Reply Last reply Reply Quote 1
                  • P
                    prpx
                    Haraki san Expert
                    @AdamJ
                    Joined:

                    @AdamJ - my store account was on ironhearteu part of web, i cant login, cant get reset pwd

                    last edited by AdamJA 1 Reply Last reply Reply Quote 0
                    • AdamJA
                      AdamJ
                      IHUK Crew
                      @prpx
                      Joined:

                      @prpx It has been merged so now points to the same domain. Can you PM me the email address you used to login on the old site please?

                      The devil is in the detail..

                      last edited by P 1 Reply Last reply Reply Quote 0
                      • P
                        prpx
                        Haraki san Expert
                        @AdamJ
                        Joined:

                        @AdamJ - done 👍

                        last edited by 1 Reply Last reply Reply Quote 1
                        • DeeDee85D
                          DeeDee85
                          啓蒙家
                          Joined:

                          The only thing I’m struggling with is accessing my loyalty discount codes? I never saved what it was as it was easily added to orders on the old site. Is there a way to find out what it is? Think I did have a couple of uses left

                          last edited by AlexA 1 Reply Last reply Reply Quote 0
                          • ARNCA
                            ARNC
                            啓蒙家
                            Joined:

                            Same as MP - activation email arrived just now and the process was smooth.

                            I’m sure there’ll be some trouble shooting over the next few days, but the new site looks great and I’ll test the new checkout soon enough!

                            “Every day that you survive you get a free sunset“

                            last edited by 1 Reply Last reply Reply Quote 0
                            • T
                              talexander
                              Raw and Unwashed
                              Joined:

                              Is the wishlist gone, or am I just not seeing it?

                              last edited by 1 Reply Last reply Reply Quote 0
                              • AdamJA
                                AdamJ
                                IHUK Crew
                                Joined:

                                Loyalty codes are in the system - i am looking as to why they don't appear automatically

                                The devil is in the detail..

                                last edited by 1 Reply Last reply Reply Quote 0
                                • S
                                  Slash
                                  Raw and Unwashed
                                  Joined:

                                  Hello Guys, congrats on the new site.

                                  I'm not getting the email to reset the account though 😕

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • AlexA
                                    Alex
                                    IHUK Crew
                                    @DeeDee85
                                    Joined:

                                    @DeeDee85 in the shorterm, the code will be in the email you were sent to tell you you had a voucher..

                                    last edited by DeeDee85D 1 Reply Last reply Reply Quote 0
                                    • goosehdG
                                      goosehd
                                      Mod Squad
                                      Joined:

                                      IMG_1330.jpeg

                                      The “see what the crew” button opens a new window to the same page and doesn’t direct to the forum where crew sizing is discussed.

                                      "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                      last edited by AlexA 1 Reply Last reply Reply Quote 2
                                      • DeeDee85D
                                        DeeDee85
                                        啓蒙家
                                        @Alex
                                        Joined:

                                        @Alex thank you 👍🏼

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • Luijim78L
                                          Luijim78
                                          啓蒙家
                                          @Alex
                                          Joined:

                                          @Alex yes exactly but I reinserted it and everything went well

                                          last edited by AlexA 1 Reply Last reply Reply Quote 0
                                          • AlexA
                                            Alex
                                            IHUK Crew
                                            @Luijim78
                                            Joined:

                                            @Luijim78 OK, we will figure it out. Thank you

                                            The codes are all active, you just need to find it in your emails for now, until we work out why they are hidden

                                            last edited by Luijim78L 1 Reply Last reply Reply Quote 1
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