New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

[Alex]

@jordanscollected said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

My Serge Windbreaker lists as $1 less than I paid. How do I go about getting my refund? (I don't know how to do the sarcastic emoji)

On a serious note, this is just down to rounding, and it will be resolved next week too

[northsouthdenimguy]

@JoshC

Ok, no problem!

Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

[Stringthing75]

On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.
Under Tops you have "Shirts, T-Shirts, Knits/Sweats, and Vests".

Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option. You'd have to know the weight and/or the specific cut. And even just selecting Western or Work would also bring up other non UHF shirts. As one of the main Iron Heart things I just thought it'd be there. I am sure it was before?

Missing a trick maybe somewhere there? Seems a bit of a dive to get to it, and even then you'd have to know weights and cuts. Not everyone does. And they sometimes change.

[Go For Chill]

I’m on Safari Mobile.

The filters are working well, but once you go back to the results, the number of items at the top never changes. It says 149 regardless of how many items my set of filters are currently showing me.

One other minor annoyance: once filters are applied, nowhere does the site show me all of my active filters at once. Some sites have these listed at the top of the results page. Sites that list active filters in this way also often have an X beside each active filter so that you can easily remove them without going through every dropdown again to find the ones you have turned on.

IMO the filter functionality and ease of use is paramount for companies like Iron Heart that drop batches of products that sell out quickly instead of keeping all items in stock at all times.

Here is Self Edge’s site showing what I’m referring to.

[Alex]

@Go-For-Chill some good thoughts, thank you

[Alex]

@Stringthing75 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

On the main front page menu, if you click on "Tops" there is a separate window that appears for "Ultra Heavy Flannels" but apart from that window (which crucially you also don't see on mobile) there's no option to select Ultra Heavy Flannels.

It is impossible to match all functionality between mobile and desktop, so there are some bonus things you can to fill your view port when browsing on desktop.

[Alex]

@Stringthing75 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

Even if you then go into the Shirts section, and select "shirt type" there's no distinct UHF option.

This was on the list from final beta testing to sort, and it was missed sorry. There will soon be fabric type filter for shirts

[Alex]

@northsouthdenimguy said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

Just a general note for the Shop app, it defaults to stacking(at least for me). I guess I should pay more attention..You have to manually change it to “ship now” I’ve never had to do that as I guess other retailers don’t have that stacking option?

This should be sorted now, thanks for flagging

[robinvonbatman]

Sorry I missed the information but I recognized that some prices are changed (rise) with the relaunch of the website. Will there be a statement about this, as was the case with the last price increase?

[Alex]

@robinvonbatman can you give me an example? No prices have been changed deliberately

[long_john86]

Congratulations on the new site chaps. It is SUPERB.

On the old site when logged in it would have loyalty codes / store credit codes sat there ready to ‘add’ when going through the purchase process. Has this feature gone now?

I have also been playing around with the filters and it is awesome - much more slick and responsive! Hurrah!

[louisbosco]

website's fine, forum isn't working. can't load it without a VPN

[SKT]

I think the new site looks awesome and the functionality seems to be a huge improvement. I’ll put my vote in to return the wishlist though. Well done guys!!

[Alex]

@louisbosco location restrictions will be disabled today mate

[louisbosco]

cheers mate will test again. website looking lovely and sharp as I browse through it.

[Alex]

@louisbosco thank you!

[robinvonbatman]

@Alex Sorry, I must have gotten something mixed up and looked at it the wrong way. Everything's fine, false alarm. Sorry for the misunderstanding.

[Alex]

@robinvonbatman phew!

[Alex]

@long_john86 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

On the old site when logged in it would have loyalty codes / store credit codes sat there ready to ‘add’ when going through the purchase process. Has this feature gone now?

Temporarily, yes. We tested that all the codes were ported across properly, but didnt think to test visibility. We have a fix lined up, but it cant be deployed until after the Easter break in case we break anything that we cannot fix in house.

[long_john86]

@Alex Thanks for the update. Glad to hear it’s on the radar. Hope you’re all going to take some time over Easter to chill and reflect on how awesome the new site is!!