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    New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

    New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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    • neph93N
      neph93
      見習いボス
      Joined:

      Not getting the password update email, and also not getting the generic reset email when using the «forgotten your password» function.

      “Some of those that work forces
      Are the same that burn crosses”

      • Virginia Woolf
      last edited by AdamJA 1 Reply Last reply Reply Quote 1
      • AdamJA
        AdamJ
        IHUK Crew
        @John Galt
        Joined:

        @John-Galt We did not store any payment information on the old site in any capacity, for security reasons.

        We have moved to a different payment system now so no details of any sensitive nature will have been transferred across. But when you come to make your next purchase, you can store them in the same way for future use

        The devil is in the detail..

        last edited by P 1 Reply Last reply Reply Quote 0
        • M
          MP
          Raw and Unwashed
          @AdamJ
          Joined:

          @AdamJ

          Thanks Adam, I got the 'Activate your Account' email, and successfully registered for new website.

          Orders all seem to be there, going back to 2014 😀

          Cheers
          Matt

          last edited by 1 Reply Last reply Reply Quote 0
          • AdamJA
            AdamJ
            IHUK Crew
            @neph93
            Joined:

            @neph93 I have triggered yours manually now mate, check for me please

            The devil is in the detail..

            last edited by neph93N 1 Reply Last reply Reply Quote 1
            • P
              prpx
              Haraki san Expert
              @AdamJ
              Joined:

              @AdamJ - my store account was on ironhearteu part of web, i cant login, cant get reset pwd

              last edited by AdamJA 1 Reply Last reply Reply Quote 0
              • AdamJA
                AdamJ
                IHUK Crew
                @prpx
                Joined:

                @prpx It has been merged so now points to the same domain. Can you PM me the email address you used to login on the old site please?

                The devil is in the detail..

                last edited by P 1 Reply Last reply Reply Quote 0
                • P
                  prpx
                  Haraki san Expert
                  @AdamJ
                  Joined:

                  @AdamJ - done 👍

                  last edited by 1 Reply Last reply Reply Quote 1
                  • DeeDee85D
                    DeeDee85
                    啓蒙家
                    Joined:

                    The only thing I’m struggling with is accessing my loyalty discount codes? I never saved what it was as it was easily added to orders on the old site. Is there a way to find out what it is? Think I did have a couple of uses left

                    last edited by AlexA 1 Reply Last reply Reply Quote 0
                    • ARNCA
                      ARNC
                      啓蒙家
                      Joined:

                      Same as MP - activation email arrived just now and the process was smooth.

                      I’m sure there’ll be some trouble shooting over the next few days, but the new site looks great and I’ll test the new checkout soon enough!

                      “Every day that you survive you get a free sunset“

                      last edited by 1 Reply Last reply Reply Quote 0
                      • T
                        talexander
                        Raw and Unwashed
                        Joined:

                        Is the wishlist gone, or am I just not seeing it?

                        last edited by 1 Reply Last reply Reply Quote 0
                        • AdamJA
                          AdamJ
                          IHUK Crew
                          Joined:

                          Loyalty codes are in the system - i am looking as to why they don't appear automatically

                          The devil is in the detail..

                          last edited by 1 Reply Last reply Reply Quote 0
                          • S
                            Slash
                            Raw and Unwashed
                            Joined:

                            Hello Guys, congrats on the new site.

                            I'm not getting the email to reset the account though 😕

                            last edited by 1 Reply Last reply Reply Quote 0
                            • AlexA
                              Alex
                              IHUK Crew
                              @DeeDee85
                              Joined:

                              @DeeDee85 in the shorterm, the code will be in the email you were sent to tell you you had a voucher..

                              last edited by DeeDee85D 1 Reply Last reply Reply Quote 0
                              • goosehdG
                                goosehd
                                Mod Squad
                                Joined:

                                IMG_1330.jpeg

                                The “see what the crew” button opens a new window to the same page and doesn’t direct to the forum where crew sizing is discussed.

                                "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                last edited by AlexA 1 Reply Last reply Reply Quote 2
                                • DeeDee85D
                                  DeeDee85
                                  啓蒙家
                                  @Alex
                                  Joined:

                                  @Alex thank you 👍🏼

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • Luijim78L
                                    Luijim78
                                    啓蒙家
                                    @Alex
                                    Joined:

                                    @Alex yes exactly but I reinserted it and everything went well

                                    last edited by AlexA 1 Reply Last reply Reply Quote 0
                                    • AlexA
                                      Alex
                                      IHUK Crew
                                      @Luijim78
                                      Joined:

                                      @Luijim78 OK, we will figure it out. Thank you

                                      The codes are all active, you just need to find it in your emails for now, until we work out why they are hidden

                                      last edited by Luijim78L 1 Reply Last reply Reply Quote 1
                                      • Luijim78L
                                        Luijim78
                                        啓蒙家
                                        @Alex
                                        Joined:

                                        @Alex yes I did that and everything worked fine 👍👍

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • AlexA
                                          Alex
                                          IHUK Crew
                                          @goosehd
                                          Joined:

                                          @goosehd thanks, this is bugging again, some work and some don't even though they all looked good on beta. We will go back through again

                                          last edited by 1 Reply Last reply Reply Quote 2
                                          • markus_berlin_M
                                            markus_berlin_
                                            Haraki san Expert
                                            Joined:

                                            The new site looks great

                                            IG: markus_berlin_

                                            WTB : IHV-44 size M
                                            IHSI-16

                                            last edited by 1 Reply Last reply Reply Quote 3
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