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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Shipping During the Covid-19 Situation.

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    • AdamCA
      AdamC
      IHUK Crew
      Joined:

      Update from UPS regarding their operations and UPS store locations in USA:

      "We’d like to reassure you that UPS operations and The UPS Store® locations have been designated by the Governors’ offices in all 50 states as critical infrastructure, and we continue to pick up and deliver, even in restricted areas.

      In these unpredictable times, you still have control of your package deliveries. With UPS My Choice®, you can tell your UPS Driver where to leave your deliveries, redirect your deliveries to another address, and receive notifications on when to expect your deliveries from UPS.

      If you have a delivery location preference already set for somewhere other than your home, you can update it at any time by logging in to your UPS My Choice account."

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      • AdamCA
        AdamC
        IHUK Crew
        Joined:

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        • AdamCA
          AdamC
          IHUK Crew
          Joined:

          Latest update

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          • AdamCA
            AdamC
            IHUK Crew
            Joined:

            Latest Update

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            • AdamCA
              AdamC
              IHUK Crew
              Joined:

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              • AdamCA
                AdamC
                IHUK Crew
                Joined:

                Due to the suspension of UPS hold for pick up at customer centre, we have reverted to DPD for our default UK shipping option for the time being as they have reported no restrictions to usual service.  UPS are still operating throughout the UK and will still be available as an alternate option should it be preferable.

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                • E
                  EJS
                  Joined:

                  Very glad that my package from Gosport arrived in the usual time to London. DPD are taking photos rather than having you sign and standing at least a couple of meters from the doorstep. Very impressed with IH customer service and DPD during these difficult times.

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                  • KasiK
                    Kasi
                    見習いボス
                    Joined:

                    They all doing it FEDEX, DHL and UPS

                    The world's insane
                    While you drink champagne
                    And I'm livin' in black rain 4Q 🖕

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                    • AdamCA
                      AdamC
                      IHUK Crew
                      Joined:

                      Thank you very much @EJS

                      UPS have now confirmed they are also doing the same…

                      Temporary Changes to Signature Required Packages
                      In the interest of employee and customer safety, consignees will temporarily not need to sign for signature required deliveries. Instead, our drivers will validate and write down the name of the consignee. When an adult signature is required by a shipper, our drivers will request to view a government-issued identification for proof of age upon delivery.

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                      • AdamCA
                        AdamC
                        IHUK Crew
                        Joined:

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                        • AdamCA
                          AdamC
                          IHUK Crew
                          Joined:

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                          • AdamCA
                            AdamC
                            IHUK Crew
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                            • louisboscoL
                              louisbosco
                              啓蒙家
                              Joined:

                              i'm not sure if this counts as news or information but shipping to australia has been severely delayed. mine shows an estimate date of 2 weeks from today instead of the usual 3-4days normally.

                              "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                              • Harvey Specter
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                              • GilesG
                                Giles
                                IHUK Crew
                                Joined:

                                I think it'll be better than that.  Let us know….

                                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                                • louisboscoL
                                  louisbosco
                                  啓蒙家
                                  Joined:

                                  i will keep track and keep this thread updated.

                                  Currently as per UPS: Parcel shipped Monday 11th May; Scheduled delivery Thursday 28th May

                                  i feel that a lot of the fulfillment of parcels currently shipped boils down to local provider restrictions (ie. the ability to cope with influx of parcels needed to be delivered) so, it may be quick for the package to travel the globe but once it is in the specific countries, local/ 3rd party (depending on arrangement) postal services might not be able to cope with the high demand they are currently facing.

                                  for reference, australia post has stated they can no longer guarantee shipping times for express parcels, both domestic and international.

                                  "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                  • Harvey Specter
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                                  • louisboscoL
                                    louisbosco
                                    啓蒙家
                                    Joined:

                                    all parcels from UK to me in the past usually takes it from the UK -> Germany -> China (sometimes) -> Singapore then onwards to Perth, Australia.

                                    However, this time it is rerouted west through Louisville, KY USA. I think that this is because some parcel hubs might be closed or overwhelmed during this current time. it has never done that before so this route is something new to me.

                                    "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                    • Harvey Specter
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                                    • louisboscoL
                                      louisbosco
                                      啓蒙家
                                      Joined:

                                      Parcel is already in Australia, over east in Sydney. Saw this on UPS page, so i'll just sit back and patiently wait.

                                      just in case any of you are ordering from WA or TAS

                                      "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                      • Harvey Specter
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                                      • KasiK
                                        Kasi
                                        見習いボス
                                        Joined:

                                        @louisbosco it suck really

                                        I have a order from a another company keep pushing the the date back. Due to covid 19

                                        All You can do is sit and wait.. In the end it will come

                                        😉

                                        The world's insane
                                        While you drink champagne
                                        And I'm livin' in black rain 4Q 🖕

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • louisboscoL
                                          louisbosco
                                          啓蒙家
                                          Joined:

                                          @Kasi yeah, no dramas. it's understandable given what's going on.. just doing my bit keeping people from oz or anywhere else updated..  🙂

                                          "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                          • Harvey Specter
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                                          • profdbrkP
                                            profdbrk
                                            Raw and Unwashed
                                            Joined:

                                            Just to mention about shipping and different services, I have a package coming via Japan's EMS, posted on April 16th.  This is usually a two or three day matter to New York.  It's still in Tokyo.  Shipping could be four months they are telling me.  If you have something coming from Japan be sure to ask for another method of shipping other than EMS at the moment.

                                            Qui plume a, guerre a. 不完全さは美しさ,です狂気は天才です

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