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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Shipping During the Covid-19 Situation.

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    • AlexA
      Alex
      IHUK Crew
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      last edited by 1 Reply Last reply Reply Quote 0
      • GilesG
        Giles
        IHUK Crew
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        Please note that currently, the main delivery restrictions are to retail outlets, NOT personal customers….

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Reply Last reply Reply Quote 0
        • neph93N
          neph93
          見習いボス
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          Regarding Norway, both UPS and EMS deliver to the standard post offices. These are either situated in their own premises and are open (they are making a big deal of this), or they are situated in food stores, and are open.

          «Stevie Heighway on the wing!
          We had dreams, and songs to sing…»

          • Dame Vera Lynn
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          • KasiK
            Kasi
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            Hope in the darkest hour, the world get over this cloud and move on from this crisis.  [emoji1360]

            Sent from my iPhone using Tapatalk

            The world's insane
            While you drink champagne
            And I'm livin' in black rain 4Q 🖕

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            • AlexA
              Alex
              IHUK Crew
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              • KasiK
                Kasi
                見習いボス
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                As delivery as normal, for some area, I had a friend who work for FedEx, when knocking on door the customers, they take parcel but won’t sign for it, leaving the driver to sign for it.

                Sent from my iPhone using Tapatalk

                The world's insane
                While you drink champagne
                And I'm livin' in black rain 4Q 🖕

                last edited by 1 Reply Last reply Reply Quote 0
                • AdamCA
                  AdamC
                  IHUK Crew
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                  • GilesG
                    Giles
                    IHUK Crew
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                    Good job Mongolia does not have one of our largest customer bases….. 🙂 🙂

                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                    last edited by 1 Reply Last reply Reply Quote 0
                    • AdamCA
                      AdamC
                      IHUK Crew
                      Joined:

                      Update from UPS regarding their operations and UPS store locations in USA:

                      "We’d like to reassure you that UPS operations and The UPS Store® locations have been designated by the Governors’ offices in all 50 states as critical infrastructure, and we continue to pick up and deliver, even in restricted areas.

                      In these unpredictable times, you still have control of your package deliveries. With UPS My Choice®, you can tell your UPS Driver where to leave your deliveries, redirect your deliveries to another address, and receive notifications on when to expect your deliveries from UPS.

                      If you have a delivery location preference already set for somewhere other than your home, you can update it at any time by logging in to your UPS My Choice account."

                      last edited by 1 Reply Last reply Reply Quote 0
                      • AdamCA
                        AdamC
                        IHUK Crew
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                        • AdamCA
                          AdamC
                          IHUK Crew
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                          Latest update

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                          • AdamCA
                            AdamC
                            IHUK Crew
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                            Latest Update

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                            • AdamCA
                              AdamC
                              IHUK Crew
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                              • AdamCA
                                AdamC
                                IHUK Crew
                                Joined:

                                Due to the suspension of UPS hold for pick up at customer centre, we have reverted to DPD for our default UK shipping option for the time being as they have reported no restrictions to usual service.  UPS are still operating throughout the UK and will still be available as an alternate option should it be preferable.

                                last edited by 1 Reply Last reply Reply Quote 0
                                • E
                                  EJS
                                  Joined:

                                  Very glad that my package from Gosport arrived in the usual time to London. DPD are taking photos rather than having you sign and standing at least a couple of meters from the doorstep. Very impressed with IH customer service and DPD during these difficult times.

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • KasiK
                                    Kasi
                                    見習いボス
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                                    They all doing it FEDEX, DHL and UPS

                                    The world's insane
                                    While you drink champagne
                                    And I'm livin' in black rain 4Q 🖕

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • AdamCA
                                      AdamC
                                      IHUK Crew
                                      Joined:

                                      Thank you very much @EJS

                                      UPS have now confirmed they are also doing the same…

                                      Temporary Changes to Signature Required Packages
                                      In the interest of employee and customer safety, consignees will temporarily not need to sign for signature required deliveries. Instead, our drivers will validate and write down the name of the consignee. When an adult signature is required by a shipper, our drivers will request to view a government-issued identification for proof of age upon delivery.

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                                      • AdamCA
                                        AdamC
                                        IHUK Crew
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                                        • AdamCA
                                          AdamC
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                                          • AdamCA
                                            AdamC
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