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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Shipping During the Covid-19 Situation.

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    • AdamCA
      AdamC
      IHUK Crew
      Joined:

      Due to the suspension of UPS hold for pick up at customer centre, we have reverted to DPD for our default UK shipping option for the time being as they have reported no restrictions to usual service.  UPS are still operating throughout the UK and will still be available as an alternate option should it be preferable.

      last edited by 1 Reply Last reply Reply Quote 0
      • E
        EJS
        Joined:

        Very glad that my package from Gosport arrived in the usual time to London. DPD are taking photos rather than having you sign and standing at least a couple of meters from the doorstep. Very impressed with IH customer service and DPD during these difficult times.

        last edited by 1 Reply Last reply Reply Quote 0
        • KasiK
          Kasi
          見習いボス
          Joined:

          They all doing it FEDEX, DHL and UPS

          The world's insane
          While you drink champagne
          And I'm livin' in black rain 4Q 🖕

          last edited by 1 Reply Last reply Reply Quote 0
          • AdamCA
            AdamC
            IHUK Crew
            Joined:

            Thank you very much @EJS

            UPS have now confirmed they are also doing the same…

            Temporary Changes to Signature Required Packages
            In the interest of employee and customer safety, consignees will temporarily not need to sign for signature required deliveries. Instead, our drivers will validate and write down the name of the consignee. When an adult signature is required by a shipper, our drivers will request to view a government-issued identification for proof of age upon delivery.

            last edited by 1 Reply Last reply Reply Quote 0
            • AdamCA
              AdamC
              IHUK Crew
              Joined:

              last edited by 1 Reply Last reply Reply Quote 0
              • AdamCA
                AdamC
                IHUK Crew
                Joined:

                last edited by 1 Reply Last reply Reply Quote 0
                • AdamCA
                  AdamC
                  IHUK Crew
                  Joined:

                  last edited by 1 Reply Last reply Reply Quote 0
                  • louisboscoL
                    louisbosco
                    啓蒙家
                    Joined:

                    i'm not sure if this counts as news or information but shipping to australia has been severely delayed. mine shows an estimate date of 2 weeks from today instead of the usual 3-4days normally.

                    "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                    • Harvey Specter
                    last edited by 1 Reply Last reply Reply Quote 0
                    • GilesG
                      Giles
                      IHUK Crew
                      Joined:

                      I think it'll be better than that.  Let us know….

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 1 Reply Last reply Reply Quote 0
                      • louisboscoL
                        louisbosco
                        啓蒙家
                        Joined:

                        i will keep track and keep this thread updated.

                        Currently as per UPS: Parcel shipped Monday 11th May; Scheduled delivery Thursday 28th May

                        i feel that a lot of the fulfillment of parcels currently shipped boils down to local provider restrictions (ie. the ability to cope with influx of parcels needed to be delivered) so, it may be quick for the package to travel the globe but once it is in the specific countries, local/ 3rd party (depending on arrangement) postal services might not be able to cope with the high demand they are currently facing.

                        for reference, australia post has stated they can no longer guarantee shipping times for express parcels, both domestic and international.

                        "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                        • Harvey Specter
                        last edited by 1 Reply Last reply Reply Quote 0
                        • louisboscoL
                          louisbosco
                          啓蒙家
                          Joined:

                          all parcels from UK to me in the past usually takes it from the UK -> Germany -> China (sometimes) -> Singapore then onwards to Perth, Australia.

                          However, this time it is rerouted west through Louisville, KY USA. I think that this is because some parcel hubs might be closed or overwhelmed during this current time. it has never done that before so this route is something new to me.

                          "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                          • Harvey Specter
                          last edited by 1 Reply Last reply Reply Quote 0
                          • louisboscoL
                            louisbosco
                            啓蒙家
                            Joined:

                            Parcel is already in Australia, over east in Sydney. Saw this on UPS page, so i'll just sit back and patiently wait.

                            just in case any of you are ordering from WA or TAS

                            "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                            • Harvey Specter
                            last edited by 1 Reply Last reply Reply Quote 0
                            • KasiK
                              Kasi
                              見習いボス
                              Joined:

                              @louisbosco it suck really

                              I have a order from a another company keep pushing the the date back. Due to covid 19

                              All You can do is sit and wait.. In the end it will come

                              😉

                              The world's insane
                              While you drink champagne
                              And I'm livin' in black rain 4Q 🖕

                              last edited by 1 Reply Last reply Reply Quote 0
                              • louisboscoL
                                louisbosco
                                啓蒙家
                                Joined:

                                @Kasi yeah, no dramas. it's understandable given what's going on.. just doing my bit keeping people from oz or anywhere else updated..  🙂

                                "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                • Harvey Specter
                                last edited by 1 Reply Last reply Reply Quote 0
                                • profdbrkP
                                  profdbrk
                                  Raw and Unwashed
                                  Joined:

                                  Just to mention about shipping and different services, I have a package coming via Japan's EMS, posted on April 16th.  This is usually a two or three day matter to New York.  It's still in Tokyo.  Shipping could be four months they are telling me.  If you have something coming from Japan be sure to ask for another method of shipping other than EMS at the moment.

                                  Qui plume a, guerre a. 不完全さは美しさ,です狂気は天才です

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • louisboscoL
                                    louisbosco
                                    啓蒙家
                                    Joined:

                                    @louisbosco:

                                    i will keep track and keep this thread updated.

                                    Currently as per UPS: Parcel shipped Monday 11th May; Scheduled delivery Thursday 28th May

                                    Parcels under UPS for Australia gets consigned to the local postal service (Startrack) depending on where you live as i just found out properly after calling when i couldn't see a delivery date on the tracking website.

                                    Updated delivery was meant to be today, Friday 22nd May but due to overwhelming workload might get pushed back to Saturday or early next week

                                    Looking forward to receive this.

                                    "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                    • Harvey Specter
                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • T
                                      Tominoko
                                      Banned
                                      Joined:

                                      Are your deliveries working? It's just that during the pandemic, many stores closed and closed any delivery routes. Now mostly food delivery works. Many clothing stores also of course provide delivery, but on the condition that the item is not subject to return. This is terrible. I once ordered a skirt, and it was too small for me, I couldn't return it to the store. Right now, most of my money is spent on buying N95 masks, antiseptics, and silicone gloves. I believe that at the moment these are essential things. I order N95 masks on Pandemic Pal every month.

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • S
                                        sabergirl
                                        見習いボス
                                        Joined:

                                        Begone, spammer!
                                        @neph93

                                        Sent from my iPhone using Tapatalk

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • neph93N
                                          neph93
                                          見習いボス
                                          Joined:

                                          @sabergirl:

                                          Begone, spammer!
                                          @neph93

                                          Sent from my iPhone using Tapatalk

                                          Thanks Ann. She gone already. Just forgot to delete the post. I’ve zapped three of these in the last week, but I’ll leave this here so @Giles can see it.

                                          «Stevie Heighway on the wing!
                                          We had dreams, and songs to sing…»

                                          • Dame Vera Lynn
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                                          • goosehdG
                                            goosehd
                                            Mod Squad
                                            Joined:

                                            @neph93 I had done a report to moderator on that post.  What works best for you guys, personal tag or the report function?

                                            "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

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