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Shipping During the Covid-19 Situation.

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  • A
    AdamC
    IHUK Crew
    Joined: 12 Jan 2018

    last edited by 20 Mar 2020, 11:05 1 Reply Last reply Reply Quote 0
    • G
      Giles
      IHUK Crew
      Joined: 22 Sept 2009

      Good job Mongolia does not have one of our largest customer bases….. 🙂 🙂

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by 20 Mar 2020, 11:29 1 Reply Last reply Reply Quote 0
      • A
        AdamC
        IHUK Crew
        Joined: 12 Jan 2018

        Update from UPS regarding their operations and UPS store locations in USA:

        "We’d like to reassure you that UPS operations and The UPS Store® locations have been designated by the Governors’ offices in all 50 states as critical infrastructure, and we continue to pick up and deliver, even in restricted areas.

        In these unpredictable times, you still have control of your package deliveries. With UPS My Choice®, you can tell your UPS Driver where to leave your deliveries, redirect your deliveries to another address, and receive notifications on when to expect your deliveries from UPS.

        If you have a delivery location preference already set for somewhere other than your home, you can update it at any time by logging in to your UPS My Choice account."

        last edited by 21 Mar 2020, 10:57 1 Reply Last reply Reply Quote 0
        • A
          AdamC
          IHUK Crew
          Joined: 12 Jan 2018

          last edited by 23 Mar 2020, 11:55 1 Reply Last reply Reply Quote 0
          • A
            AdamC
            IHUK Crew
            Joined: 12 Jan 2018

            Latest update

            last edited by 24 Mar 2020, 11:42 1 Reply Last reply Reply Quote 0
            • A
              AdamC
              IHUK Crew
              Joined: 12 Jan 2018

              Latest Update

              last edited by 25 Mar 2020, 12:49 1 Reply Last reply Reply Quote 0
              • A
                AdamC
                IHUK Crew
                Joined: 12 Jan 2018

                last edited by 26 Mar 2020, 13:58 1 Reply Last reply Reply Quote 0
                • A
                  AdamC
                  IHUK Crew
                  Joined: 12 Jan 2018

                  Due to the suspension of UPS hold for pick up at customer centre, we have reverted to DPD for our default UK shipping option for the time being as they have reported no restrictions to usual service.  UPS are still operating throughout the UK and will still be available as an alternate option should it be preferable.

                  last edited by 26 Mar 2020, 14:08 1 Reply Last reply Reply Quote 0
                  • E
                    EJS
                    Joined: 9 Feb 2016

                    Very glad that my package from Gosport arrived in the usual time to London. DPD are taking photos rather than having you sign and standing at least a couple of meters from the doorstep. Very impressed with IH customer service and DPD during these difficult times.

                    last edited by 26 Mar 2020, 16:37 1 Reply Last reply Reply Quote 0
                    • K
                      Kasi
                      見習いボス
                      Joined: 9 Oct 2014

                      They all doing it FEDEX, DHL and UPS

                      The world's insane
                      While you drink champagne
                      And I'm livin' in black rain 4Q 🖕

                      last edited by 26 Mar 2020, 16:47 1 Reply Last reply Reply Quote 0
                      • A
                        AdamC
                        IHUK Crew
                        Joined: 12 Jan 2018

                        Thank you very much @EJS

                        UPS have now confirmed they are also doing the same…

                        Temporary Changes to Signature Required Packages
                        In the interest of employee and customer safety, consignees will temporarily not need to sign for signature required deliveries. Instead, our drivers will validate and write down the name of the consignee. When an adult signature is required by a shipper, our drivers will request to view a government-issued identification for proof of age upon delivery.

                        last edited by 27 Mar 2020, 12:08 1 Reply Last reply Reply Quote 0
                        • A
                          AdamC
                          IHUK Crew
                          Joined: 12 Jan 2018

                          last edited by 30 Mar 2020, 10:52 1 Reply Last reply Reply Quote 0
                          • A
                            AdamC
                            IHUK Crew
                            Joined: 12 Jan 2018

                            last edited by 31 Mar 2020, 15:07 1 Reply Last reply Reply Quote 0
                            • A
                              AdamC
                              IHUK Crew
                              Joined: 12 Jan 2018

                              last edited by 1 Apr 2020, 11:31 1 Reply Last reply Reply Quote 0
                              • L
                                louisbosco
                                啓蒙家
                                Joined: 21 Feb 2013

                                i'm not sure if this counts as news or information but shipping to australia has been severely delayed. mine shows an estimate date of 2 weeks from today instead of the usual 3-4days normally.

                                "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                • Harvey Specter
                                last edited by 12 May 2020, 04:18 1 Reply Last reply Reply Quote 0
                                • G
                                  Giles
                                  IHUK Crew
                                  Joined: 22 Sept 2009

                                  I think it'll be better than that.  Let us know….

                                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                  last edited by 12 May 2020, 06:19 1 Reply Last reply Reply Quote 0
                                  • L
                                    louisbosco
                                    啓蒙家
                                    Joined: 21 Feb 2013

                                    i will keep track and keep this thread updated.

                                    Currently as per UPS: Parcel shipped Monday 11th May; Scheduled delivery Thursday 28th May

                                    i feel that a lot of the fulfillment of parcels currently shipped boils down to local provider restrictions (ie. the ability to cope with influx of parcels needed to be delivered) so, it may be quick for the package to travel the globe but once it is in the specific countries, local/ 3rd party (depending on arrangement) postal services might not be able to cope with the high demand they are currently facing.

                                    for reference, australia post has stated they can no longer guarantee shipping times for express parcels, both domestic and international.

                                    "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                    • Harvey Specter
                                    last edited by 12 May 2020, 12:53 1 Reply Last reply Reply Quote 0
                                    • L
                                      louisbosco
                                      啓蒙家
                                      Joined: 21 Feb 2013

                                      all parcels from UK to me in the past usually takes it from the UK -> Germany -> China (sometimes) -> Singapore then onwards to Perth, Australia.

                                      However, this time it is rerouted west through Louisville, KY USA. I think that this is because some parcel hubs might be closed or overwhelmed during this current time. it has never done that before so this route is something new to me.

                                      "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                      • Harvey Specter
                                      last edited by 13 May 2020, 09:11 1 Reply Last reply Reply Quote 0
                                      • L
                                        louisbosco
                                        啓蒙家
                                        Joined: 21 Feb 2013

                                        Parcel is already in Australia, over east in Sydney. Saw this on UPS page, so i'll just sit back and patiently wait.

                                        just in case any of you are ordering from WA or TAS

                                        "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                        • Harvey Specter
                                        last edited by 14 May 2020, 07:57 1 Reply Last reply Reply Quote 0
                                        • K
                                          Kasi
                                          見習いボス
                                          Joined: 9 Oct 2014

                                          @louisbosco it suck really

                                          I have a order from a another company keep pushing the the date back. Due to covid 19

                                          All You can do is sit and wait.. In the end it will come

                                          😉

                                          The world's insane
                                          While you drink champagne
                                          And I'm livin' in black rain 4Q 🖕

                                          last edited by 14 May 2020, 17:00 1 Reply Last reply Reply Quote 0
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