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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

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    • FurattoHeddoF
      FurattoHeddo
      Joined:

      Never had a problem with UPS, nor with DHL, so either way is fine by me.. As long as it's not FEDEX 🙂

      "Don't ever be sorry"

      last edited by 1 Reply Last reply Reply Quote 0
      • steelworkerS
        steelworker
        見習いボス
        Joined:

        DHL shipped Tuesday, arrived on Thursday. Very good.

        Those are my principles, and if you don't like them…
        Well, I have others.

        last edited by 1 Reply Last reply Reply Quote 0
        • Jordonf9J
          Jordonf9
          Raw and Unwashed
          Joined:

          Not liking DHL. The estimated arrival always sound/look good, but they haven't met either of them on time.

          My Wescos were said to be here yesterday, I figured that wouldn't happen and it didn't. They left NY a few minutes past 3AM this morning to go to Harrisburg, it only takes 3 hours to get to Harrisburg from NY,NY. Almost 8 hours later, no update, no delivery, nothing.

          Not digging DHL that much. UPS is pretty darn accurate when it comes to estimates and delivering them on time.

          Using UPS for YEARS through business connections, they do handle their shipments pretty…I mean REALLY CRAPPY, haha. But with these items it doesn't matter.

          Update: DHL now updated it's en route to be delivered. Guess they send out their couriers later than I'm used to. UPS is like 7 or so in the AM and if it don't get out early, it waits till the next day.

          last edited by 1 Reply Last reply Reply Quote 0
          • Madame ButtonflyM
            Madame Buttonfly
            IHUK Crew
            Joined:

            @den213:

            The only delivery company I had no issues with is UPS (and I tried them all) so they definitely have my vote. Are you talking about DHL or DHL Express? The latter is superb the first is meh. (They are two separate divisions).

            It's DHL Express (at least that's what on the invoice!)  On the whole, feedback on DHL is really positive.  We would like to streamline our courier services (currently using 4, which means 4 different processes, 4 lots of pickups etc. etc.) and of course our discounts are based on level of business so to get best efficiency and pricing (we would like to keep our free shipping threshhold at $200) we probably need to drop at least one of them…

            AKA Mrs G

            last edited by 1 Reply Last reply Reply Quote 0
            • A
              AlanJ
              Joined:

              My vote is Interlink - which i think is UPS- next day delivery, time slot, you can even follow white van man on a map to the door, i am in the UK tho'.

              last edited by 1 Reply Last reply Reply Quote 0
              • GilesG
                Giles
                IHUK Crew
                Joined:

                Interlink is DPD is not UPS.  Interlinks currently remains are preferred UK carrier…

                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                last edited by 1 Reply Last reply Reply Quote 0
                • ROmanR
                  ROman
                  Haraki san Prodigy
                  Joined:

                  DHL, Sorry but I will add my 2 cents worth about DHL. Our company used to use them prior to DHL going international only with no domestic service. They were half arsed at best prior to going international, now on serving the US, probably most cities or airports are lucky if there is one yellow DHL van making deliveries. Still waiting my last order.

                  last edited by 1 Reply Last reply Reply Quote 0
                  • ROmanR
                    ROman
                    Haraki san Prodigy
                    Joined:

                    My shirts arrived this AM. They were slated for late Fri. delivery, which I thought odd, but anyway, they got here today.

                    last edited by 1 Reply Last reply Reply Quote 0
                    • GilesG
                      Giles
                      IHUK Crew
                      Joined:

                      Is that slower, faster or the same as UPS?  One of the things that I think is good about DHL is that you can change routing on the fly….

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 1 Reply Last reply Reply Quote 0
                      • dylantbmayesD
                        dylantbmayes
                        Joined:

                        @Giles:

                        … One of the things that I think is good about DHL is that you can change routing on the fly....

                        God, that must come in handy!

                        INSTAGRAM: @DYLANTBMAYES | FACEBOOK.COM/DYLANTBMAYES

                        last edited by 1 Reply Last reply Reply Quote 0
                        • GilesG
                          Giles
                          IHUK Crew
                          Joined:

                          Very, it is about the most annoying thing imaginable, that you can't do that with UPS,  Plus the support staff at UPS have been taught to spell support…..

                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                          last edited by 1 Reply Last reply Reply Quote 0
                          • manufc10M
                            manufc10
                            Iron Heart Deity
                            Joined:

                            I'll chime in and say my vote goes for DHL 100%.  The ability to waive the signature required upon delivery is worth it's weight in effin gold.  This was a huge inconvenience for me when UPS was handling deliveries.  A signature would always be required with UPS.  I work a normal job like most people so there is no way I would ever be home when they would attempt delivery unless I took the damn day off of work.  So this meant a phone call to UPS, getting put on hold, being transferred to their international department, talking to someone for about 5 minutes to have the package dropped off at a local UPS center.  My local UPS center is only open till 6pm so half the time I wouldn't make it there to pick up my package after work.  This sometimes meant that I would get a package delivered on say a Tues or Wed but woulnd't actually be able to get to the local UPS center until Saturday to get my shirt or jeans.  Pain in the ass.

                            I am more than happy with DHL and quite honestly it allows me to make purchases more freely through IHUK than it did in the past.  Before I would be a bit hesitant unless I absolutely wanted the item.  Bottom line is because of DHL's option to waive the signature required I will spend more with IHUK.

                            last edited by 1 Reply Last reply Reply Quote 0
                            • SeulS
                              Seul
                              Joined:

                              I just have my packages delivered at work and have someone working sign for it if I'm not there…

                              last edited by 1 Reply Last reply Reply Quote 0
                              • J
                                Jett129
                                見習いボス
                                Joined:

                                Had IHUK waive the signature requirement,(knew I wouldn't be home)with the understanding that if anything happened to my package it was on me to figure it out.

                                last edited by 1 Reply Last reply Reply Quote 0
                                • DionD
                                  Dion
                                  Joined:

                                  Picked up today, expected delivery tomorrow. Not bad if DHL can keep its word. Did you drop UPS completely?

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • GilesG
                                    Giles
                                    IHUK Crew
                                    Joined:

                                    We still have a contract with them, but currently are not using them….

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • steelworkerS
                                      steelworker
                                      見習いボス
                                      Joined:

                                      Shipped the 11th, received the 13th at 3:00pm.  🙂  That works.

                                      Those are my principles, and if you don't like them…
                                      Well, I have others.

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • DionD
                                        Dion
                                        Joined:

                                        …and DHL kept its word. Very nice!

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • FinksterF
                                          Finkster
                                          見習いボス
                                          Joined:

                                          @Giles:

                                          Thinking of moving from UPS to DHL.  @Danny RnH did recently and says that it is a million times better.

                                          Any views?

                                          Excellent decision!

                                          I had 3 orders via DHL Express in the last months, from IHUK and R&H … super fast (1 day) - trouble free - pleasant ... so much better than the UPS and DPD scum.

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • georgeelG
                                            georgeel
                                            Joined:

                                            DHL is much slower then UPS. I'm sill waiting for my last order, departed from Southampton Tuesday, December 06. Yes, they let you change delivery address & other stuff, but it doesn't work, they do a lot of mess and the result is always more delays. When everything is OK (no vacation days, good weather, ecc) they take one day more than UPS, and, finally, their tracking is poor, slow, ambiguous and unreliable.

                                            Ten years ago DHL was the best, I dunno what's happened.
                                            Nowadays I prefer GLS, which, among other things, is headquartered near my office …

                                            https://gls-group.eu/EU/en/home

                                            IH-888S-142OD

                                            last edited by 1 Reply Last reply Reply Quote 0
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