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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

    The Resource Centre
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    • GilesG
      Giles
      IHUK Crew
      Joined:

      It won't.  We're going to DHL and make a decision going forward based on empirical feedback.

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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      • SeulS
        Seul
        Joined:

        Fuck it - let science figure it out, right!.

        last edited by 1 Reply Last reply Reply Quote 0
        • Jordonf9J
          Jordonf9
          Raw and Unwashed
          Joined:

          UPS normally gets here 2-3 business days once shipped
          DHL seems to take 1-2 business days once shipped (ordered yesterday, shipped today, be here tomorrow, that is FAST!)

          last edited by 1 Reply Last reply Reply Quote 0
          • WinchyW
            Winchy
            Raw and Unwashed
            Joined:

            That would be quick! Keep us posted please.

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            • FurattoHeddoF
              FurattoHeddo
              Joined:

              Never had a problem with UPS, nor with DHL, so either way is fine by me.. As long as it's not FEDEX 🙂

              "Don't ever be sorry"

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              • steelworkerS
                steelworker
                見習いボス
                Joined:

                DHL shipped Tuesday, arrived on Thursday. Very good.

                Those are my principles, and if you don't like them…
                Well, I have others.

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                • Jordonf9J
                  Jordonf9
                  Raw and Unwashed
                  Joined:

                  Not liking DHL. The estimated arrival always sound/look good, but they haven't met either of them on time.

                  My Wescos were said to be here yesterday, I figured that wouldn't happen and it didn't. They left NY a few minutes past 3AM this morning to go to Harrisburg, it only takes 3 hours to get to Harrisburg from NY,NY. Almost 8 hours later, no update, no delivery, nothing.

                  Not digging DHL that much. UPS is pretty darn accurate when it comes to estimates and delivering them on time.

                  Using UPS for YEARS through business connections, they do handle their shipments pretty…I mean REALLY CRAPPY, haha. But with these items it doesn't matter.

                  Update: DHL now updated it's en route to be delivered. Guess they send out their couriers later than I'm used to. UPS is like 7 or so in the AM and if it don't get out early, it waits till the next day.

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                  • Madame ButtonflyM
                    Madame Buttonfly
                    IHUK Crew
                    Joined:

                    @den213:

                    The only delivery company I had no issues with is UPS (and I tried them all) so they definitely have my vote. Are you talking about DHL or DHL Express? The latter is superb the first is meh. (They are two separate divisions).

                    It's DHL Express (at least that's what on the invoice!)  On the whole, feedback on DHL is really positive.  We would like to streamline our courier services (currently using 4, which means 4 different processes, 4 lots of pickups etc. etc.) and of course our discounts are based on level of business so to get best efficiency and pricing (we would like to keep our free shipping threshhold at $200) we probably need to drop at least one of them…

                    AKA Mrs G

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                    • A
                      AlanJ
                      Joined:

                      My vote is Interlink - which i think is UPS- next day delivery, time slot, you can even follow white van man on a map to the door, i am in the UK tho'.

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                      • GilesG
                        Giles
                        IHUK Crew
                        Joined:

                        Interlink is DPD is not UPS.  Interlinks currently remains are preferred UK carrier…

                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                        • ROmanR
                          ROman
                          Haraki san Prodigy
                          Joined:

                          DHL, Sorry but I will add my 2 cents worth about DHL. Our company used to use them prior to DHL going international only with no domestic service. They were half arsed at best prior to going international, now on serving the US, probably most cities or airports are lucky if there is one yellow DHL van making deliveries. Still waiting my last order.

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                          • ROmanR
                            ROman
                            Haraki san Prodigy
                            Joined:

                            My shirts arrived this AM. They were slated for late Fri. delivery, which I thought odd, but anyway, they got here today.

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                            • GilesG
                              Giles
                              IHUK Crew
                              Joined:

                              Is that slower, faster or the same as UPS?  One of the things that I think is good about DHL is that you can change routing on the fly….

                              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                              • dylantbmayesD
                                dylantbmayes
                                Joined:

                                @Giles:

                                … One of the things that I think is good about DHL is that you can change routing on the fly....

                                God, that must come in handy!

                                INSTAGRAM: @DYLANTBMAYES | FACEBOOK.COM/DYLANTBMAYES

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                                • GilesG
                                  Giles
                                  IHUK Crew
                                  Joined:

                                  Very, it is about the most annoying thing imaginable, that you can't do that with UPS,  Plus the support staff at UPS have been taught to spell support…..

                                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                                  • manufc10M
                                    manufc10
                                    Iron Heart Deity
                                    Joined:

                                    I'll chime in and say my vote goes for DHL 100%.  The ability to waive the signature required upon delivery is worth it's weight in effin gold.  This was a huge inconvenience for me when UPS was handling deliveries.  A signature would always be required with UPS.  I work a normal job like most people so there is no way I would ever be home when they would attempt delivery unless I took the damn day off of work.  So this meant a phone call to UPS, getting put on hold, being transferred to their international department, talking to someone for about 5 minutes to have the package dropped off at a local UPS center.  My local UPS center is only open till 6pm so half the time I wouldn't make it there to pick up my package after work.  This sometimes meant that I would get a package delivered on say a Tues or Wed but woulnd't actually be able to get to the local UPS center until Saturday to get my shirt or jeans.  Pain in the ass.

                                    I am more than happy with DHL and quite honestly it allows me to make purchases more freely through IHUK than it did in the past.  Before I would be a bit hesitant unless I absolutely wanted the item.  Bottom line is because of DHL's option to waive the signature required I will spend more with IHUK.

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                                    • SeulS
                                      Seul
                                      Joined:

                                      I just have my packages delivered at work and have someone working sign for it if I'm not there…

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                                      • J
                                        Jett129
                                        見習いボス
                                        Joined:

                                        Had IHUK waive the signature requirement,(knew I wouldn't be home)with the understanding that if anything happened to my package it was on me to figure it out.

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                                        • DionD
                                          Dion
                                          Joined:

                                          Picked up today, expected delivery tomorrow. Not bad if DHL can keep its word. Did you drop UPS completely?

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • GilesG
                                            Giles
                                            IHUK Crew
                                            Joined:

                                            We still have a contract with them, but currently are not using them….

                                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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