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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

    The Resource Centre
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    • ROmanR
      ROman
      Haraki san Prodigy
      Joined:

      My shirts arrived this AM. They were slated for late Fri. delivery, which I thought odd, but anyway, they got here today.

      last edited by 1 Reply Last reply Reply Quote 0
      • GilesG
        Giles
        IHUK Crew
        Joined:

        Is that slower, faster or the same as UPS?  One of the things that I think is good about DHL is that you can change routing on the fly….

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Reply Last reply Reply Quote 0
        • dylantbmayesD
          dylantbmayes
          Joined:

          @Giles:

          … One of the things that I think is good about DHL is that you can change routing on the fly....

          God, that must come in handy!

          INSTAGRAM: @DYLANTBMAYES | FACEBOOK.COM/DYLANTBMAYES

          last edited by 1 Reply Last reply Reply Quote 0
          • GilesG
            Giles
            IHUK Crew
            Joined:

            Very, it is about the most annoying thing imaginable, that you can't do that with UPS,  Plus the support staff at UPS have been taught to spell support…..

            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

            last edited by 1 Reply Last reply Reply Quote 0
            • manufc10M
              manufc10
              Iron Heart Deity
              Joined:

              I'll chime in and say my vote goes for DHL 100%.  The ability to waive the signature required upon delivery is worth it's weight in effin gold.  This was a huge inconvenience for me when UPS was handling deliveries.  A signature would always be required with UPS.  I work a normal job like most people so there is no way I would ever be home when they would attempt delivery unless I took the damn day off of work.  So this meant a phone call to UPS, getting put on hold, being transferred to their international department, talking to someone for about 5 minutes to have the package dropped off at a local UPS center.  My local UPS center is only open till 6pm so half the time I wouldn't make it there to pick up my package after work.  This sometimes meant that I would get a package delivered on say a Tues or Wed but woulnd't actually be able to get to the local UPS center until Saturday to get my shirt or jeans.  Pain in the ass.

              I am more than happy with DHL and quite honestly it allows me to make purchases more freely through IHUK than it did in the past.  Before I would be a bit hesitant unless I absolutely wanted the item.  Bottom line is because of DHL's option to waive the signature required I will spend more with IHUK.

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              • SeulS
                Seul
                Joined:

                I just have my packages delivered at work and have someone working sign for it if I'm not there…

                last edited by 1 Reply Last reply Reply Quote 0
                • J
                  Jett129
                  見習いボス
                  Joined:

                  Had IHUK waive the signature requirement,(knew I wouldn't be home)with the understanding that if anything happened to my package it was on me to figure it out.

                  last edited by 1 Reply Last reply Reply Quote 0
                  • DionD
                    Dion
                    Joined:

                    Picked up today, expected delivery tomorrow. Not bad if DHL can keep its word. Did you drop UPS completely?

                    last edited by 1 Reply Last reply Reply Quote 0
                    • GilesG
                      Giles
                      IHUK Crew
                      Joined:

                      We still have a contract with them, but currently are not using them….

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 1 Reply Last reply Reply Quote 0
                      • steelworkerS
                        steelworker
                        見習いボス
                        Joined:

                        Shipped the 11th, received the 13th at 3:00pm.  🙂  That works.

                        Those are my principles, and if you don't like them…
                        Well, I have others.

                        last edited by 1 Reply Last reply Reply Quote 0
                        • DionD
                          Dion
                          Joined:

                          …and DHL kept its word. Very nice!

                          last edited by 1 Reply Last reply Reply Quote 0
                          • FinksterF
                            Finkster
                            見習いボス
                            Joined:

                            @Giles:

                            Thinking of moving from UPS to DHL.  @Danny RnH did recently and says that it is a million times better.

                            Any views?

                            Excellent decision!

                            I had 3 orders via DHL Express in the last months, from IHUK and R&H … super fast (1 day) - trouble free - pleasant ... so much better than the UPS and DPD scum.

                            last edited by 1 Reply Last reply Reply Quote 0
                            • georgeelG
                              georgeel
                              Joined:

                              DHL is much slower then UPS. I'm sill waiting for my last order, departed from Southampton Tuesday, December 06. Yes, they let you change delivery address & other stuff, but it doesn't work, they do a lot of mess and the result is always more delays. When everything is OK (no vacation days, good weather, ecc) they take one day more than UPS, and, finally, their tracking is poor, slow, ambiguous and unreliable.

                              Ten years ago DHL was the best, I dunno what's happened.
                              Nowadays I prefer GLS, which, among other things, is headquartered near my office …

                              https://gls-group.eu/EU/en/home

                              IH-888S-142OD

                              last edited by 1 Reply Last reply Reply Quote 0
                              • BloodnThunderB
                                BloodnThunder
                                Raw and Unwashed
                                Joined:

                                I agree with georgeel.  I have had some good experiences with DHL and also some bad ones.  UPS, I have never had a bad experience.  In general, if something is shipped DHL I just expect it to take longer to receive.

                                IG: Shadesofindig0

                                last edited by 1 Reply Last reply Reply Quote 0
                                • GilesG
                                  Giles
                                  IHUK Crew
                                  Joined:

                                  We are in all probability moving back to UPS.  On balance, we think their service is better….

                                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • georgeelG
                                    georgeel
                                    Joined:

                                    DHL Express? Wow! The odyssey of my poor 8" Pool-On Boots is not over yet!

                                    Seriously, I think that each carrier has different standards depending on the country. Here in Italy UPS and GLS work fine. DHL is sometimes good and sometimes not.

                                    And this is the Wall of Shame:

                                    SdA: a bunch of idlers. They have a contract with the Italian post office so it's take it or leave it.
                                    BRT: it's the "international name" for Bartolini, the company's owner. If you have the misfortune your shipment to fall into their clutches, it's over! BRT is a company famous for the extreme ignorance of its staff. Wrong roads, house numbers, often even wrong city. Their trucks are a pitiful sight. Their call center staff are rude and their offices are open to the public only two hours a day. A true nightmare. A relatively cheap nightmare, but is the worst of the worst.

                                    IH-888S-142OD

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • GilesG
                                      Giles
                                      IHUK Crew
                                      Joined:

                                      Next time I come to Italy, I need you to take me to a BRT facility, it sounds amazing…..

                                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • 501IH5
                                        501IH
                                        Raw and Unwashed
                                        Joined:

                                        Gorgeels description of BRT strongly reminds me of Berlin's Customs. The rudeness, the incompetence, the daftness, insert multiple hours waiting time….only inexpensive they certainly are not!  😠

                                        Keep your jeans on–-and let nothing come in between you and the denim !

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • georgeelG
                                          georgeel
                                          Joined:

                                          HOT DHL NEWS: Package arrived, but NOT MINE! They delivered me the parcel of another guy! Incredible, Xmas leading couriers to madness!

                                          IH-888S-142OD

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • georgeelG
                                            georgeel
                                            Joined:

                                            HOT-HOT DHL NEWS: Package arrived, MINE, this time!

                                            1. opened the box.
                                            2. attached chocolate sovereign British coins to the Xmas tree.
                                            3. Put on boots.
                                            4. gone out and took a walk (boots are made for walkin', aren't they?)
                                            5. fit pic on the page

                                            http://www.ironheart.co.uk/forum/index.php?topic=9364.0

                                            IH-888S-142OD

                                            last edited by 1 Reply Last reply Reply Quote 0
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