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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

    The Resource Centre
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    • GilesG
      Giles
      IHUK Crew
      Joined:

      Is that slower, faster or the same as UPS?  One of the things that I think is good about DHL is that you can change routing on the fly….

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by 1 Reply Last reply Reply Quote 0
      • dylantbmayesD
        dylantbmayes
        Joined:

        @Giles:

        … One of the things that I think is good about DHL is that you can change routing on the fly....

        God, that must come in handy!

        INSTAGRAM: @DYLANTBMAYES | FACEBOOK.COM/DYLANTBMAYES

        last edited by 1 Reply Last reply Reply Quote 0
        • GilesG
          Giles
          IHUK Crew
          Joined:

          Very, it is about the most annoying thing imaginable, that you can't do that with UPS,  Plus the support staff at UPS have been taught to spell support…..

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

          last edited by 1 Reply Last reply Reply Quote 0
          • manufc10M
            manufc10
            Iron Heart Deity
            Joined:

            I'll chime in and say my vote goes for DHL 100%.  The ability to waive the signature required upon delivery is worth it's weight in effin gold.  This was a huge inconvenience for me when UPS was handling deliveries.  A signature would always be required with UPS.  I work a normal job like most people so there is no way I would ever be home when they would attempt delivery unless I took the damn day off of work.  So this meant a phone call to UPS, getting put on hold, being transferred to their international department, talking to someone for about 5 minutes to have the package dropped off at a local UPS center.  My local UPS center is only open till 6pm so half the time I wouldn't make it there to pick up my package after work.  This sometimes meant that I would get a package delivered on say a Tues or Wed but woulnd't actually be able to get to the local UPS center until Saturday to get my shirt or jeans.  Pain in the ass.

            I am more than happy with DHL and quite honestly it allows me to make purchases more freely through IHUK than it did in the past.  Before I would be a bit hesitant unless I absolutely wanted the item.  Bottom line is because of DHL's option to waive the signature required I will spend more with IHUK.

            last edited by 1 Reply Last reply Reply Quote 0
            • SeulS
              Seul
              Joined:

              I just have my packages delivered at work and have someone working sign for it if I'm not there…

              last edited by 1 Reply Last reply Reply Quote 0
              • J
                Jett129
                見習いボス
                Joined:

                Had IHUK waive the signature requirement,(knew I wouldn't be home)with the understanding that if anything happened to my package it was on me to figure it out.

                last edited by 1 Reply Last reply Reply Quote 0
                • DionD
                  Dion
                  Joined:

                  Picked up today, expected delivery tomorrow. Not bad if DHL can keep its word. Did you drop UPS completely?

                  last edited by 1 Reply Last reply Reply Quote 0
                  • GilesG
                    Giles
                    IHUK Crew
                    Joined:

                    We still have a contract with them, but currently are not using them….

                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                    last edited by 1 Reply Last reply Reply Quote 0
                    • steelworkerS
                      steelworker
                      見習いボス
                      Joined:

                      Shipped the 11th, received the 13th at 3:00pm.  🙂  That works.

                      Those are my principles, and if you don't like them…
                      Well, I have others.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • DionD
                        Dion
                        Joined:

                        …and DHL kept its word. Very nice!

                        last edited by 1 Reply Last reply Reply Quote 0
                        • FinksterF
                          Finkster
                          見習いボス
                          Joined:

                          @Giles:

                          Thinking of moving from UPS to DHL.  @Danny RnH did recently and says that it is a million times better.

                          Any views?

                          Excellent decision!

                          I had 3 orders via DHL Express in the last months, from IHUK and R&H … super fast (1 day) - trouble free - pleasant ... so much better than the UPS and DPD scum.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • georgeelG
                            georgeel
                            Joined:

                            DHL is much slower then UPS. I'm sill waiting for my last order, departed from Southampton Tuesday, December 06. Yes, they let you change delivery address & other stuff, but it doesn't work, they do a lot of mess and the result is always more delays. When everything is OK (no vacation days, good weather, ecc) they take one day more than UPS, and, finally, their tracking is poor, slow, ambiguous and unreliable.

                            Ten years ago DHL was the best, I dunno what's happened.
                            Nowadays I prefer GLS, which, among other things, is headquartered near my office …

                            https://gls-group.eu/EU/en/home

                            IH-888S-142OD

                            last edited by 1 Reply Last reply Reply Quote 0
                            • BloodnThunderB
                              BloodnThunder
                              Raw and Unwashed
                              Joined:

                              I agree with georgeel.  I have had some good experiences with DHL and also some bad ones.  UPS, I have never had a bad experience.  In general, if something is shipped DHL I just expect it to take longer to receive.

                              IG: Shadesofindig0

                              last edited by 1 Reply Last reply Reply Quote 0
                              • GilesG
                                Giles
                                IHUK Crew
                                Joined:

                                We are in all probability moving back to UPS.  On balance, we think their service is better….

                                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                last edited by 1 Reply Last reply Reply Quote 0
                                • georgeelG
                                  georgeel
                                  Joined:

                                  DHL Express? Wow! The odyssey of my poor 8" Pool-On Boots is not over yet!

                                  Seriously, I think that each carrier has different standards depending on the country. Here in Italy UPS and GLS work fine. DHL is sometimes good and sometimes not.

                                  And this is the Wall of Shame:

                                  SdA: a bunch of idlers. They have a contract with the Italian post office so it's take it or leave it.
                                  BRT: it's the "international name" for Bartolini, the company's owner. If you have the misfortune your shipment to fall into their clutches, it's over! BRT is a company famous for the extreme ignorance of its staff. Wrong roads, house numbers, often even wrong city. Their trucks are a pitiful sight. Their call center staff are rude and their offices are open to the public only two hours a day. A true nightmare. A relatively cheap nightmare, but is the worst of the worst.

                                  IH-888S-142OD

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • GilesG
                                    Giles
                                    IHUK Crew
                                    Joined:

                                    Next time I come to Italy, I need you to take me to a BRT facility, it sounds amazing…..

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • 501IH5
                                      501IH
                                      Raw and Unwashed
                                      Joined:

                                      Gorgeels description of BRT strongly reminds me of Berlin's Customs. The rudeness, the incompetence, the daftness, insert multiple hours waiting time….only inexpensive they certainly are not!  😠

                                      Keep your jeans on–-and let nothing come in between you and the denim !

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • georgeelG
                                        georgeel
                                        Joined:

                                        HOT DHL NEWS: Package arrived, but NOT MINE! They delivered me the parcel of another guy! Incredible, Xmas leading couriers to madness!

                                        IH-888S-142OD

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • georgeelG
                                          georgeel
                                          Joined:

                                          HOT-HOT DHL NEWS: Package arrived, MINE, this time!

                                          1. opened the box.
                                          2. attached chocolate sovereign British coins to the Xmas tree.
                                          3. Put on boots.
                                          4. gone out and took a walk (boots are made for walkin', aren't they?)
                                          5. fit pic on the page

                                          http://www.ironheart.co.uk/forum/index.php?topic=9364.0

                                          IH-888S-142OD

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • dylantbmayesD
                                            dylantbmayes
                                            Joined:

                                            Never had an issue with UPS (or any courier service for that matter) until I tried shipping something today…

                                            Local UPS in Adelaide has closed!

                                            INSTAGRAM: @DYLANTBMAYES | FACEBOOK.COM/DYLANTBMAYES

                                            last edited by 1 Reply Last reply Reply Quote 0
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