SHIPPING
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@den213:
The only delivery company I had no issues with is UPS (and I tried them all) so they definitely have my vote. Are you talking about DHL or DHL Express? The latter is superb the first is meh. (They are two separate divisions).
It's DHL Express (at least that's what on the invoice!) On the whole, feedback on DHL is really positive. We would like to streamline our courier services (currently using 4, which means 4 different processes, 4 lots of pickups etc. etc.) and of course our discounts are based on level of business so to get best efficiency and pricing (we would like to keep our free shipping threshhold at $200) we probably need to drop at least one of them…
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DHL, Sorry but I will add my 2 cents worth about DHL. Our company used to use them prior to DHL going international only with no domestic service. They were half arsed at best prior to going international, now on serving the US, probably most cities or airports are lucky if there is one yellow DHL van making deliveries. Still waiting my last order.
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My shirts arrived this AM. They were slated for late Fri. delivery, which I thought odd, but anyway, they got here today.
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… One of the things that I think is good about DHL is that you can change routing on the fly....
God, that must come in handy!
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I'll chime in and say my vote goes for DHL 100%. The ability to waive the signature required upon delivery is worth it's weight in effin gold. This was a huge inconvenience for me when UPS was handling deliveries. A signature would always be required with UPS. I work a normal job like most people so there is no way I would ever be home when they would attempt delivery unless I took the damn day off of work. So this meant a phone call to UPS, getting put on hold, being transferred to their international department, talking to someone for about 5 minutes to have the package dropped off at a local UPS center. My local UPS center is only open till 6pm so half the time I wouldn't make it there to pick up my package after work. This sometimes meant that I would get a package delivered on say a Tues or Wed but woulnd't actually be able to get to the local UPS center until Saturday to get my shirt or jeans. Pain in the ass.
I am more than happy with DHL and quite honestly it allows me to make purchases more freely through IHUK than it did in the past. Before I would be a bit hesitant unless I absolutely wanted the item. Bottom line is because of DHL's option to waive the signature required I will spend more with IHUK.
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Shipped the 11th, received the 13th at 3:00pm.
That works. -
Thinking of moving from UPS to DHL. @Danny RnH did recently and says that it is a million times better.
Any views?
Excellent decision!
I had 3 orders via DHL Express in the last months, from IHUK and R&H … super fast (1 day) - trouble free - pleasant ... so much better than the UPS and DPD scum.
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DHL is much slower then UPS. I'm sill waiting for my last order, departed from Southampton Tuesday, December 06. Yes, they let you change delivery address & other stuff, but it doesn't work, they do a lot of mess and the result is always more delays. When everything is OK (no vacation days, good weather, ecc) they take one day more than UPS, and, finally, their tracking is poor, slow, ambiguous and unreliable.
Ten years ago DHL was the best, I dunno what's happened.
Nowadays I prefer GLS, which, among other things, is headquartered near my office … -
I agree with georgeel. I have had some good experiences with DHL and also some bad ones. UPS, I have never had a bad experience. In general, if something is shipped DHL I just expect it to take longer to receive.
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DHL Express? Wow! The odyssey of my poor 8" Pool-On Boots is not over yet!
Seriously, I think that each carrier has different standards depending on the country. Here in Italy UPS and GLS work fine. DHL is sometimes good and sometimes not.
And this is the Wall of Shame:
SdA: a bunch of idlers. They have a contract with the Italian post office so it's take it or leave it.
BRT: it's the "international name" for Bartolini, the company's owner. If you have the misfortune your shipment to fall into their clutches, it's over! BRT is a company famous for the extreme ignorance of its staff. Wrong roads, house numbers, often even wrong city. Their trucks are a pitiful sight. Their call center staff are rude and their offices are open to the public only two hours a day. A true nightmare. A relatively cheap nightmare, but is the worst of the worst.
