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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Shipping During the Covid-19 Situation.

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    • AdamCA
      AdamC
      IHUK Crew
      Joined:

      last edited by 1 Reply Last reply Reply Quote 0
      • AdamCA
        AdamC
        IHUK Crew
        Joined:

        Due to the suspension of UPS hold for pick up at customer centre, we have reverted to DPD for our default UK shipping option for the time being as they have reported no restrictions to usual service.  UPS are still operating throughout the UK and will still be available as an alternate option should it be preferable.

        last edited by 1 Reply Last reply Reply Quote 0
        • E
          EJS
          Joined:

          Very glad that my package from Gosport arrived in the usual time to London. DPD are taking photos rather than having you sign and standing at least a couple of meters from the doorstep. Very impressed with IH customer service and DPD during these difficult times.

          last edited by 1 Reply Last reply Reply Quote 0
          • KasiK
            Kasi
            見習いボス
            Joined:

            They all doing it FEDEX, DHL and UPS

            The world's insane
            While you drink champagne
            And I'm livin' in black rain 4Q 🖕

            last edited by 1 Reply Last reply Reply Quote 0
            • AdamCA
              AdamC
              IHUK Crew
              Joined:

              Thank you very much @EJS

              UPS have now confirmed they are also doing the same…

              Temporary Changes to Signature Required Packages
              In the interest of employee and customer safety, consignees will temporarily not need to sign for signature required deliveries. Instead, our drivers will validate and write down the name of the consignee. When an adult signature is required by a shipper, our drivers will request to view a government-issued identification for proof of age upon delivery.

              last edited by 1 Reply Last reply Reply Quote 0
              • AdamCA
                AdamC
                IHUK Crew
                Joined:

                last edited by 1 Reply Last reply Reply Quote 0
                • AdamCA
                  AdamC
                  IHUK Crew
                  Joined:

                  last edited by 1 Reply Last reply Reply Quote 0
                  • AdamCA
                    AdamC
                    IHUK Crew
                    Joined:

                    last edited by 1 Reply Last reply Reply Quote 0
                    • louisboscoL
                      louisbosco
                      啓蒙家
                      Joined:

                      i'm not sure if this counts as news or information but shipping to australia has been severely delayed. mine shows an estimate date of 2 weeks from today instead of the usual 3-4days normally.

                      "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                      • Harvey Specter
                      last edited by 1 Reply Last reply Reply Quote 0
                      • GilesG
                        Giles
                        IHUK Crew
                        Joined:

                        I think it'll be better than that.  Let us know….

                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                        last edited by 1 Reply Last reply Reply Quote 0
                        • louisboscoL
                          louisbosco
                          啓蒙家
                          Joined:

                          i will keep track and keep this thread updated.

                          Currently as per UPS: Parcel shipped Monday 11th May; Scheduled delivery Thursday 28th May

                          i feel that a lot of the fulfillment of parcels currently shipped boils down to local provider restrictions (ie. the ability to cope with influx of parcels needed to be delivered) so, it may be quick for the package to travel the globe but once it is in the specific countries, local/ 3rd party (depending on arrangement) postal services might not be able to cope with the high demand they are currently facing.

                          for reference, australia post has stated they can no longer guarantee shipping times for express parcels, both domestic and international.

                          "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                          • Harvey Specter
                          last edited by 1 Reply Last reply Reply Quote 0
                          • louisboscoL
                            louisbosco
                            啓蒙家
                            Joined:

                            all parcels from UK to me in the past usually takes it from the UK -> Germany -> China (sometimes) -> Singapore then onwards to Perth, Australia.

                            However, this time it is rerouted west through Louisville, KY USA. I think that this is because some parcel hubs might be closed or overwhelmed during this current time. it has never done that before so this route is something new to me.

                            "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                            • Harvey Specter
                            last edited by 1 Reply Last reply Reply Quote 0
                            • louisboscoL
                              louisbosco
                              啓蒙家
                              Joined:

                              Parcel is already in Australia, over east in Sydney. Saw this on UPS page, so i'll just sit back and patiently wait.

                              just in case any of you are ordering from WA or TAS

                              "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                              • Harvey Specter
                              last edited by 1 Reply Last reply Reply Quote 0
                              • KasiK
                                Kasi
                                見習いボス
                                Joined:

                                @louisbosco it suck really

                                I have a order from a another company keep pushing the the date back. Due to covid 19

                                All You can do is sit and wait.. In the end it will come

                                😉

                                The world's insane
                                While you drink champagne
                                And I'm livin' in black rain 4Q 🖕

                                last edited by 1 Reply Last reply Reply Quote 0
                                • louisboscoL
                                  louisbosco
                                  啓蒙家
                                  Joined:

                                  @Kasi yeah, no dramas. it's understandable given what's going on.. just doing my bit keeping people from oz or anywhere else updated..  🙂

                                  "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                  • Harvey Specter
                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • profdbrkP
                                    profdbrk
                                    Raw and Unwashed
                                    Joined:

                                    Just to mention about shipping and different services, I have a package coming via Japan's EMS, posted on April 16th.  This is usually a two or three day matter to New York.  It's still in Tokyo.  Shipping could be four months they are telling me.  If you have something coming from Japan be sure to ask for another method of shipping other than EMS at the moment.

                                    Qui plume a, guerre a. 不完全さは美しさ,です狂気は天才です

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • louisboscoL
                                      louisbosco
                                      啓蒙家
                                      Joined:

                                      @louisbosco:

                                      i will keep track and keep this thread updated.

                                      Currently as per UPS: Parcel shipped Monday 11th May; Scheduled delivery Thursday 28th May

                                      Parcels under UPS for Australia gets consigned to the local postal service (Startrack) depending on where you live as i just found out properly after calling when i couldn't see a delivery date on the tracking website.

                                      Updated delivery was meant to be today, Friday 22nd May but due to overwhelming workload might get pushed back to Saturday or early next week

                                      Looking forward to receive this.

                                      "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                      • Harvey Specter
                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • T
                                        Tominoko
                                        Banned
                                        Joined:

                                        Are your deliveries working? It's just that during the pandemic, many stores closed and closed any delivery routes. Now mostly food delivery works. Many clothing stores also of course provide delivery, but on the condition that the item is not subject to return. This is terrible. I once ordered a skirt, and it was too small for me, I couldn't return it to the store. Right now, most of my money is spent on buying N95 masks, antiseptics, and silicone gloves. I believe that at the moment these are essential things. I order N95 masks on Pandemic Pal every month.

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • S
                                          sabergirl
                                          見習いボス
                                          Joined:

                                          Begone, spammer!
                                          @neph93

                                          Sent from my iPhone using Tapatalk

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • neph93N
                                            neph93
                                            見習いボス
                                            Joined:

                                            @sabergirl:

                                            Begone, spammer!
                                            @neph93

                                            Sent from my iPhone using Tapatalk

                                            Thanks Ann. She gone already. Just forgot to delete the post. I’ve zapped three of these in the last week, but I’ll leave this here so @Giles can see it.

                                            «Stevie Heighway on the wing!
                                            We had dreams, and songs to sing…»

                                            • Dame Vera Lynn
                                            last edited by 1 Reply Last reply Reply Quote 0
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