New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

Bridger

Some timely Easter Eggs perhaps

EdH

@jordanscollected Dude, tell me about it. I need to speak to a human being at Substack about one of my subscriptions going all fuckey and I cannot for the life of me get hold of a real human being. The chatbot just directs me to the same unhelpful FAQ pages, or to an email address which is answered by, you guessed it, another chatbot.

Buckeye

Honestly I love the current site; I can’t wait to see an even more improved version of it!

Karol

Cant wait to see the new thing!

Alex

@deanclean said in New Iron Heart Website - Launching Soon!:

Maybe some surprise new releases to coincide with new website?

Maybe, though that is largely dictated by what is ready in japan. It means nothing will launch on the old site after this week, though..

motojobobo

@Buckeye said in New Iron Heart Website - Launching Soon!:

Honestly I love the current site; I can’t wait to see an even more improved version of it!

1 here.

Karol

Good luck with the change lads!!!

Alex

The current website will be turned off at 10AM BST on Tuesday 15th of April and we're aiming to go live between 24-48 hours after this depending on a few things we need to take care of behind the scenes.

Some things to note:

Your existing customer accounts will be ported over, but we are unable to import your passwords. We will send an email inviting you to re-activate your account on the new system.
All of your order history will be migrated over and it will live in your account as usual. Reward vouchers will also be carried over and the codes will remain the same.
We are changing to a new CRM platform so there will be a brief period where our current help desk is unable to respond to your queries whilst we get setup. All other social channels such as Instagram, Facebook and the forum (of course!) will not be affected.
Any orders that have been placed up to the morning of Tuesday 15th April, we are aiming to have them all processed and shipped (where possible) before the down time.

Brian

@EdH just keep typing speak to a human human into the chats
It will get you somewhere

I’ve had lots of practice with these things as a disgruntled customer / user of many companies

AdamJ

@Brian rest assured our new live chat is the same people you know and love

JoshC

@Brian every time you open a chat now im gunna be there like

Alex

The forum has now been moved to its new domain. Redirect are being put in place as I type, but if you have it bookmarked, or you have the mobile shortcut downloaded on your device, you will need to update it:
https://forum.ironheart.co.uk

You will need to login again as it's now treated as a 'new' domain. You'll also need to reinstall the app if you added it to your home screen.

neph93

@JoshC Star Wars memes are the best memes

JoshC

@neph93 This is the way

neph93

@motojobobo the main thing that annoyed me was the filtering function that had to reload the page every time you checked a box. Serious time sink and not something you get on other sites. Otherwise some of the drop down menus were overly sensitive, on iOS and on a desktop. Lots of other things worked great.

While gen X’ers may not GAF about these details, they did not raise the IH website to the level of a truly professional clothing retail company anno 2025 imho. I expect that to change now.

Otherwise the major issue shopside was the way the site handled (or rather didn’t handle), the bun fights for popular releases.

Alex

@neph93 and the search didnt work...

Alex

and the checkout was pretty grim

Alex

and, and, and

neph93

@Alex you're right it didn't, I'd forgotten that... Checkout was a lot more steps than it needed to be for sure, and not very intuitive, now you mention it. It was the filter thing that drove me batty.

Go For Chill

@Alex said in New Iron Heart Website - Launching Soon!:

@neph93 and the search didnt work...

This whole time I thought that was just me. I feel so vindicated.