New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

[Brian]

@EdH just keep typing speak to a human human into the chats
It will get you somewhere

I’ve had lots of practice with these things as a disgruntled customer / user of many companies

[AdamJ]

@Brian rest assured our new live chat is the same people you know and love

[JoshC]

@Brian every time you open a chat now im gunna be there like

[Alex]

The forum has now been moved to its new domain. Redirect are being put in place as I type, but if you have it bookmarked, or you have the mobile shortcut downloaded on your device, you will need to update it:
https://forum.ironheart.co.uk

You will need to login again as it's now treated as a 'new' domain. You'll also need to reinstall the app if you added it to your home screen.

[neph93]

@JoshC Star Wars memes are the best memes

[JoshC]

@neph93 This is the way

[neph93]

@motojobobo the main thing that annoyed me was the filtering function that had to reload the page every time you checked a box. Serious time sink and not something you get on other sites. Otherwise some of the drop down menus were overly sensitive, on iOS and on a desktop. Lots of other things worked great.

While gen X’ers may not GAF about these details, they did not raise the IH website to the level of a truly professional clothing retail company anno 2025 imho. I expect that to change now.

Otherwise the major issue shopside was the way the site handled (or rather didn’t handle), the bun fights for popular releases.

[Alex]

@neph93 and the search didnt work...

[Alex]

and the checkout was pretty grim

[Alex]

and, and, and

[neph93]

@Alex you're right it didn't, I'd forgotten that... Checkout was a lot more steps than it needed to be for sure, and not very intuitive, now you mention it. It was the filter thing that drove me batty.

[Go For Chill]

@Alex said in New Iron Heart Website - Launching Soon!:

@neph93 and the search didnt work...

This whole time I thought that was just me. I feel so vindicated.

[Kjunx]

Well...when the site is up and running you have a veritable army of resources here on the forum to help the IHcrew test out the new site. You should launch a separate page dedicated to 'bugs' found. Will help in fast identification and likely reduce downstream costs due to order mistakes, etc. - most folks here I've met are good humans and happy to just click away but you could always run a context to identify bugs at a 1 euro per bug amount :). Looking forward to checking out the new site and throwing down a test purchase !

[Go For Chill]

I humbly volunteer to test discount codes in the checkout process.

I propose we start with 80% and work our way down to 10% in Increments of 10. We must test all possibilities for the good of the customer.

[SKT]

@Go-For-Chill seconded

[popvulture]

@Go-For-Chill I feel like it worked SOMETIMES, just enough for me to halfway give it a personality, like a cool girl who ignores me most of the time. I’d start typing “B-U-C…. BIG BUCK! Look! She likes me today!” Most of the time just the cold silence, though. Sigh.

[CosmoSix5]

Will this eliminate the different versions aka Iron Heart America/UK/International? For me the click to items like the season preview or future releases would leave Ironheartamerica.
Never a huge deal just curious.

[Brian]

My self imposed spending ban might have to be lifted just to help the “testing” process

[CosmoSix5]

Exciting post from Haraki on FB. Translates to 25oz now in stock. For Japan and who knows the cuts but wheels are in motion.

[Chillberg]

Can't wait until the 634's 25oz are available