Shipping & Deliveries
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@Alex thanks for the update. Shout out to the IHUK team for handling this situation with the utmost professionalism, and putting their customers first!
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@Alex Ditto of @SourPower above - can’t thank you enough!
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It's now been 2 weeks since the US got rid of the de-minimis. What's been the real-world experience of US customers? Are packages actually being checked and fees charged? If so, is there a quick way to calculate the customs charge based on the price of the product? I've heard that things like product material (cotton vs wool for example) are important in determining the fee.
The best breakdown I could find was this site from DHL specific to Malaysia. It looks worse than the US tax code. https://www.dhl.com/discover/en-my/logistics-advice/import-export-advice/All-You-Need-to-Know-About-US-Import-Tax-and-Duties
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Christmas 2025 order deadlines and opening hours...
Following a busy few months of FW25 product launches, Santa Selvedge and the Iron Heart elves will be taking a well-earned break for the holidays. This means that Iron Heart International will be closed over the Christmas and New Year period on the following days:
- Saturday, 20th December
- Sunday, 21st December
- Thursday, 25th December (Christmas Day)
- Friday, 26th December (Boxing Day)
- Saturday, 27th December
- Sunday, 28th December
- Thursday, 1st January (New Year's Day)
To give us the best chance of delivering your goodies before Christmas, please ensure that all orders are placed by 13:00 GMT on the following dates:
- USA, Europe & ROW: Thursday, 18th December
- United Kingdom: Friday, 19th December
While we will continue to ship goods up until the 24th December, we cannot guarantee that orders placed after the 19th will arrive before the big day.
Orders placed over the holidays will be processed in chronological order starting on Monday, 29th December, until the final courier collection on Wednesday, 31st. We will return to normal working hours from Friday, 2nd January onwards.
Please note: For "guaranteed" Christmas delivery, we advise placing your order well before the deadlines stated above, in case of unforeseen courier and customs delays that are beyond our control. Orders with hemming/snap upgrades or specific sizing requests may be subject to delays, as we get in touch with you to discuss further.
Thanks & happy holidays,
The Iron Heart Crew -
You guys totally deserve to take the entire month of Jan off while laying on some secluded beach in nice 85 degree weather or hitting the mountains of your choice snowboarding. Thank you for an amazing year from all of you except my bank account! Happy Holidays!
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Thank you, @clutchdealer - the guys will appreciate the kind words. Annoyingly, if UPS are collecting, people are expecting (their packages) so we always stay open when we can get shipments out the door
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Will the recent US Supreme Court ruling on the illegality of the current tariffs have any effect on Iron Heart shipping? Unfortunately, it looks like the de minimis exemption will remain in plaice.
