SHIPPING
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First I'll ditto the comments on IH exemplary customer service. I was actually waiting till the delivery showed up this week before posting something since I felt my requests/stacking directions were way more than usual. Also an early kudos on what is probably another stellar pocket repair!
Unfortunately I'm having a UPS issue and found my way to this thread. I didn't release the signature requirements, but I did request from UPS the delivery reschedule for when I was home. Original delivery was Monday, and rescheduled for Wednesday. Tracking shows no updates from the last few days. I called UPS help. The trick is to say "complaint" at every auto-prompt to actually get to speak to someone. They said tracking shows the package at their hub and I should submit a claim. Is it preferred that IHUK submit a claim as the shipper? It looks like I can as the receiver but not sure if there is anything to gain or lose if I do it.
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It hasnt been delivered. The package is a new order along with a repair on my UHRs. UPS said to submit a claim as a loss through their claims support site. Using UPS tracking it appears to just be sitting at some UPS facility without any attempt at delivery and has been that way all week.
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@wk The guys check in occasionally during the weekends, and I’m sure someone will get in touch with you when they can. You may want to send an email to the shop: shop@ironheart.co.uk to explain your situation and to see if there is anything that can be done and by whom.
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UPS has messed up my order this week as well. It was supposed to be delivered today, but on Wednesday it got “delayed in transit” and a new delivery date will be rescheduled. Annoying especially since it has Redline Rally entry pieces in the package that need to be registered by the end of the month. Fingers crossed!
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@goosehd thanks for the help! I'll reach out to them.
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@alex are there any changes forthcoming in shipping from IHUK to the U.S. with the de minimis’ tariff exemption scheduled to end in a few days? I didn’t see any updates come through on the forum yet or anything noted in the IH shipping policy - so I’m assuming no news is no change - fingers crossed
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@Alex thanks for the update. Shout out to the IHUK team for handling this situation with the utmost professionalism, and putting their customers first!
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@Alex Ditto of @SourPower above - can’t thank you enough!
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It's now been 2 weeks since the US got rid of the de-minimis. What's been the real-world experience of US customers? Are packages actually being checked and fees charged? If so, is there a quick way to calculate the customs charge based on the price of the product? I've heard that things like product material (cotton vs wool for example) are important in determining the fee.
The best breakdown I could find was this site from DHL specific to Malaysia. It looks worse than the US tax code. https://www.dhl.com/discover/en-my/logistics-advice/import-export-advice/All-You-Need-to-Know-About-US-Import-Tax-and-Duties
