Random Rants
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@Brian said in Random Rants:
had tips turned on the card machine each time I just hit no
I once typed in my PIN, having missed the fact that the waitress had handed me the machine on the screen where it was asking for how much I wanted to tip. I then thought something on the machine had effed up, so typed in my PIN again and hit Enter. I don't want to get into what my PIN number is exactly, but I'll say that the first digit is a higher one... Anyway, I sheepishly had to ask for a refund which was almost triple the original bill once I realised my mistake.
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@Tago-Mago haha. How many more mistakes until they just tell me not to go back??
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@Mizmazzle I think they like you too much for that…
"I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)
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@Graeme its getting pretty out of hand in Canada, default tip option at the liquor store is 18%, 20% and 25%, everywhere from Subway to Starbucks to Bakeries have tip options here now and it's usually either 15, 20, 25 or even in some cases its 20, 25, 30.
Everyone says its because Square and Toast don't give the option to skip it, but I have had food where they use Square and they offer way lower tip options. I do wonder if you tip at a liquor store or whatever, where does that money go? It always feels to me they are just asking me "are you willing to pay more for what your buying?" when I see the option and received 0 assistance or anything.
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@Giles yeah, they are basically just preying on people who dont want to hit no tip, they have this giant ipad where you touch one of the three buttons or you hit no tip and they are standing there looking at you, I imagine the employees dont expect it or care but the whole setup is just uncomfortable and alot of people end up tipping.
The whole other crazy thing is that the preset tip options include the tax in the calculation, so your tipping on the sales tax as well, small amount but really adds up after years.
CBC has done alot of content about it but this is the most recent:
https://www.cbc.ca/news/marketplace/tipping-marketplace-1.7395871 -
@Ikeaparty I hate the “Screen Pressure” especially in establishments where the transaction consists of you taking something off a shelf and then going up to the register to pay for it. I just hit No and don’t feel bad about it.
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My dad until recently worked in F&B in Dubai; he retired a few months back. Anyway, the custom in Dubai since Covid is that you scan a QR code on your table once you've finished your meal to be taken to a website that presents your itemised receipt and through which you can pay. My dad told me that when they introduced a tipping suggestion - options were 5%, 8% (auto selected/suggested), 10%, or other amount - and around 60% of people go with the suggested tip of 8%. He said that the company he worked for put those tips into a separate account that was paid pro-rata to all restaurant staff according to their hours. Staff on average saw their take-home go up by ~30% in an average month. My dad also said that splitting tips fairly among all staff is far better than a cash-on-the-table system, as it leads to less competition between front-of-house staff for the more lucrative shifts where you can expect more covers, and therefore a more cohesive work environment.
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@EdH that sounds a sensible system, but probably far too sensible to catch on over here!
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A part of the company I work for has a partnership agreement with a company that can work out tips via card that are given and distribute them across the various front and back of house staff, it’s quite a clever bit of tech and has helped one of our biggest customers from delivering a lot of cash once a week to various venues to be distributed and also cut down on the 2 full time staff to calculate it each week
I mentioned before that tipping here isn’t a big thing but the eastern states here are embracing it with more international visitors
