New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

[Alex]

@Twistlock are you able to do the below for me? We need to see what you are seeing to investigate, the codes are linked to your customer accounts so we cannot replicate without resetting your password and logging in as you, which we don't want to do (not even sure we can..)

@Alex said in IHSH-420-HIC - 5oz Selvedge Ox Cloth Short Sleeved Work Shirt - Hickory Stripe:

@Mizmazzle looking at it, you were using a gift voucher not a loyalty code. I know why this did not work, and will address that separatley

@John-Galt @ddtrash were you usng loyalty vouchers? @John-Galt I can see you have uses left on yours, can you do a mock cart and show me what error you get please via DM so we can investigate

[Twistlock]

@Alex DM sent.

[will6er]

IHJ-147-BLK doesn't have the color toggle to the orange.

[Alex]

I have worked out the issue for loyalty vouchers, we moved default currency to GBP, and the codes are now only valid on orders over £350 not $250 as a result, this is a simple fix, we will sort it out in the next two hours.

[AdamJ]

@will6er fixed cheers

[cityofdelusion]

I also had problems with redeeming my gift voucher yesterday during the placement of my order. Unfortunately, I didn't take a screenshot nor do I remember the content of the error message...

[Alex]

@cityofdelusion gift voucher (bought by someone for you) or loyalty voucher (given to you by us in Feb/March)? If the latter, then did you see my post above and does that explain it? If the former, then

@Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

@Alex said in IHSH-420-HIC - 5oz Selvedge Ox Cloth Short Sleeved Work Shirt - Hickory Stripe:
@Mizmazzle looking at it, you were using a gift voucher not a loyalty code. I know why this did not work, and will address that separatley

[cityofdelusion]

@Alex Yep, gift voucher for sure - never received any loyalty voucher in Feb/March.

Wanted to provide some data in case it helped, but I can see how my post is just an echo of what has been said and will be addressed anyway

[Alex]

@cityofdelusion was it bought for you by someone else? If so that will help us narrow down what is going on

[cityofdelusion]

@Alex Apologies for missing that detail - yes bought by someone else for me.

[Alex]

OK, that helps. Thank you. I think we know how to fix it tomorrow or later this week..

[cityofdelusion]

@Alex Prior to my failed use of the said voucher, I asked the crew to merge my two vouchers into a single voucher and the total of both were merged into one of the given vouchers - if that also helps at all in any way.

[TeflonDon]

Thanks for the answer - my bankaccounts are in danish kroner, so I hardly ever see the exact amount I pay in euros.

[Mizmazzle]

@Alex if it helps, my gift vouchers from my earlier purchase were bought for me as well...

[Alex]

We had a number of people unable to add notes to your order. This is because of the shop pay expedited check out. We have disabled this for now, so you use the normal check out. If this is a real pain, let us know.

[tody]

Shout out to @Alex and the whole @ShopatIronHeart crew - going by the number of E-Mails I got today regarding the voucher issue, it must have been a shitty day. Hope you'll get it all sorted out!

[Alex]

@tody thank you mate - it was a pretty rough afternoon, but I think we got there in the end

[Mizmazzle]

Yeah I second that, @tody ....I know the massive amount of orders from a large drop like yesterday combined with the issues of a new website must have been stressful. The whole crew was as graceful and polite as ever and I am really impressed.

[AdamJ]

Development Update - 8th May 2025:

Some changes have been pushed to the website - thanks for your feedback and continued patience so far. If there is something you've raised/highlighted that has either not been fixed by us, or in this development push then don't worry, it's being worked on.

Please continue to feedback your thoughts and queries

Fixes pushed live today

• Arrow keys now work in the gallery on the product page

• Combinations appear in quick view for all items now such as Belts, Accessories etc (only worked on jeans previously)

• Contact pages are localised, so USA contact info appears as expected

• Out of Stock option no longer a filter

• Cookie icon moved to footer so no longer floats

• Quick view bar which displayed "free" on hover removed

• Product price .00 decimal places removed

Things being worked on to be released in the future:

• Discounts automatically appearing at checkout

• Custom Gift Card amounts

• Bug fix for Off Cut option appearing in some wrong places

[AdamJ]

I've also stuck the update in the top post