New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

Alex

@cityofdelusion gift voucher (bought by someone for you) or loyalty voucher (given to you by us in Feb/March)? If the latter, then did you see my post above and does that explain it? If the former, then

@Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

@Alex said in IHSH-420-HIC - 5oz Selvedge Ox Cloth Short Sleeved Work Shirt - Hickory Stripe:
@Mizmazzle looking at it, you were using a gift voucher not a loyalty code. I know why this did not work, and will address that separatley

cityofdelusion

@Alex Yep, gift voucher for sure - never received any loyalty voucher in Feb/March.

Wanted to provide some data in case it helped, but I can see how my post is just an echo of what has been said and will be addressed anyway

Alex

@cityofdelusion was it bought for you by someone else? If so that will help us narrow down what is going on

cityofdelusion

@Alex Apologies for missing that detail - yes bought by someone else for me.

Alex

OK, that helps. Thank you. I think we know how to fix it tomorrow or later this week..

cityofdelusion

@Alex Prior to my failed use of the said voucher, I asked the crew to merge my two vouchers into a single voucher and the total of both were merged into one of the given vouchers - if that also helps at all in any way.

TeflonDon

Thanks for the answer - my bankaccounts are in danish kroner, so I hardly ever see the exact amount I pay in euros.

Mizmazzle

@Alex if it helps, my gift vouchers from my earlier purchase were bought for me as well...

Alex

We had a number of people unable to add notes to your order. This is because of the shop pay expedited check out. We have disabled this for now, so you use the normal check out. If this is a real pain, let us know.

tody

Shout out to @Alex and the whole @ShopatIronHeart crew - going by the number of E-Mails I got today regarding the voucher issue, it must have been a shitty day. Hope you'll get it all sorted out!

Alex

@tody thank you mate - it was a pretty rough afternoon, but I think we got there in the end

Mizmazzle

Yeah I second that, @tody ....I know the massive amount of orders from a large drop like yesterday combined with the issues of a new website must have been stressful. The whole crew was as graceful and polite as ever and I am really impressed.

AdamJ

Development Update - 8th May 2025:

Some changes have been pushed to the website - thanks for your feedback and continued patience so far. If there is something you've raised/highlighted that has either not been fixed by us, or in this development push then don't worry, it's being worked on.

Please continue to feedback your thoughts and queries

Fixes pushed live today

Arrow keys now work in the gallery on the product page
Combinations appear in quick view for all items now such as Belts, Accessories etc (only worked on jeans previously)
Contact pages are localised, so USA contact info appears as expected
Out of Stock option no longer a filter
Cookie icon moved to footer so no longer floats
Quick view bar which displayed "free" on hover removed
Product price .00 decimal places removed

Things being worked on to be released in the future:

Discounts automatically appearing at checkout
Custom Gift Card amounts
Bug fix for Off Cut option appearing in some wrong places

AdamJ

I've also stuck the update in the top post

DrPat

On https://ironheart.co.uk/pages/our-story under Iron Heart (WORKS INC) it states There are Iron Heart stores in Tokyo, Osaka, and Kojima.

There is also a store in Nagoya.

AdamJ

@DrPat sorted, ta

steelworker

May sound dopey but the stock chart to size chart location is great

CosmoSix5

Is there a rough eta on the gift card fix. Custom amounts or changing the irregular amounts. Thanks!

AdamJ

@CosmoSix5 I have just sorted the "regular" amounts so it's 10USD/GBP/EUR etc. Custom values a little way off yet

CosmoSix5

@AdamJ Thanks