New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!
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@jdwaid have you reactivated your account? We have sent out a few emails asking for you to do so.
@Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:
@WhiskeySandwich for cyber security reasons, we couldn’t migrate over passwords. You should have received an email from shop@ironheart.co.uk asking for you to reactivate your account. If you haven’t got that (double check spam please) then please drop us an email and we can manually resend it for you
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@Alex didn't see any emails. For some reason I was able to work it out on my phone and get the order in. I will look for email nw
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@Alex thanks Alex I was able to get it sorted.
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@TeflonDon it's been fixed, there is a production push on Thurs which will sort it
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@TeflonDon our pricing has always only ever been 'fixed' in one currency, we then convert to other currencies at a fixed exchange rate. This means all non dominant currencies have non round numbers, and your card would always have been charged this number historically, not the rounded number you saw on the site (you would have always been charged lower than the listed price, not higher).
This logic is not out of the box, but as @AdamJ says, we have a fix lined up.
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@Twistlock are you able to do the below for me? We need to see what you are seeing to investigate, the codes are linked to your customer accounts so we cannot replicate without resetting your password and logging in as you, which we don't want to do (not even sure we can..)
@Alex said in IHSH-420-HIC - 5oz Selvedge Ox Cloth Short Sleeved Work Shirt - Hickory Stripe:
@Mizmazzle looking at it, you were using a gift voucher not a loyalty code. I know why this did not work, and will address that separatley
@John-Galt @ddtrash were you usng loyalty vouchers? @John-Galt I can see you have uses left on yours, can you do a mock cart and show me what error you get please via DM so we can investigate
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@cityofdelusion gift voucher (bought by someone for you) or loyalty voucher (given to you by us in Feb/March)? If the latter, then did you see my post above and does that explain it? If the former, then
@Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:
@Alex said in IHSH-420-HIC - 5oz Selvedge Ox Cloth Short Sleeved Work Shirt - Hickory Stripe:
@Mizmazzle looking at it, you were using a gift voucher not a loyalty code. I know why this did not work, and will address that separatley -
@Alex Yep, gift voucher for sure - never received any loyalty voucher in Feb/March.
Wanted to provide some data in case it helped, but I can see how my post is just an echo of what has been said and will be addressed anyway
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@cityofdelusion was it bought for you by someone else? If so that will help us narrow down what is going on
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@Alex Apologies for missing that detail - yes bought by someone else for me.
