SHIPPING
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@endo I understand your frustration, but we did not want this. I have spoken on this several times, and I have nothing more to add. We tried several solutions prior to implementing this change and have wasted thousands of dollars opening a business in the Netherlands to try a circumvent this, and nothing has worked. We essentially got to a point of needing to either stop selling to Germany together or implement this change. Unfortunately, this was the lesser of two evils.
I am looking into various other options to try and ease this situation moving forward, but rest assured if there was a good one that had already been identified, then it would already be in place.
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A shop in the netherlands would be cool tho! In Utrecht, i would def wanna work there and spread all the love on this brand!
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@Alex I understand, it's a frustrating matter and I know you do what you can. I can only imagine what enormous costs you already must have had trying to get this solved. Maybe this is the situation where the solidarity in the forum will find a solution against all odds from brexshit, like the ideas from @weftyarn and @tody
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@Alex and @Giles apart from all love and friendship, I must say I'm still irritated and disappointed by this exclusive shipping condition for Germany. Don't think it was a good move. I understand your commercial problem, but from my perspective you have shifted it over to the german customers instead of finding a customer friendly solution. I do not know - despite all my loyalty vouchers - how I could possibly make orders from IHUK under reasonable circumstance for myself. Collecting stack orders from different german customers in Gosport, sending them over to one of them and getting them distributed here by ourselves would probably work (as long as the orders are somewhat in the same timeframe), but it would be a solution in our shoulders, and I would have expected you to find anything like that. Sorry, for speaking so openly here, but you know how much I admire you work, and I think you can beare it.
Exactly this^…… couldn‘t find better words. Thanks.
I quit on ordering at least 3 times an item since the change because it would be to expensive or can‘t find the Product at EU retailers after browsing 5-6 shitty Websites to find it. Nobody offers the full range (understandable) and it‘s a pain in the a* to find it.
And especially for Bottoms are additional costs if you want them hemmed. Shipping from retailer, shipping to hemming service and back, hemming service. Extra of 50-60€ min. And after all a much longer waiting time before I can have the pants on my legs.This is what the great IH customer service was all about in the past for me. Seeing the product in the shop, knowing the price, ordering by click, two days later seeing a brown truck with a brown man handing me over a blue bag. Perfect.
. BEHIND EVERY CLEVER GIRL IS A GUY WITH A BEARD AND GLASSES .
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as Endo said , very good news !
I’am very happy about this solution
Thank you
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Yes, that's awesome
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Really happy. good news
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Yes Yes Yes!!
This is the best news !!!
Thanks guys for finding this solution!
Nobody does it like Gosport! -
That's good news and i'm happy for my german friends. Seems they struggled for a long time with shipping prices.
Unfortunately this is less good for other countries like mine (:flag-fr:) as we go from free shipping to 20€ but if it's the price to keep an healthy business at IHUK i'm fine with it.
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It´s nice to have the good old brown paper bag back in Germany
Insta @jan_lehn
