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    Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

    SHIPPING

    The Resource Centre
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    • weftyarnW
      weftyarn
      Iron Heart Deity
      Joined:

      @tody That would be phenomenal! Thanks so much for the offer. I‘ll send you a DM, so we can talk the details.

      Use it or lose it.

      last edited by 1 Reply Last reply Reply Quote 0
      • AlexA
        Alex
        IHUK Crew
        @endo
        Joined:

        @endo I understand your frustration, but we did not want this. I have spoken on this several times, and I have nothing more to add. We tried several solutions prior to implementing this change and have wasted thousands of dollars opening a business in the Netherlands to try a circumvent this, and nothing has worked. We essentially got to a point of needing to either stop selling to Germany together or implement this change. Unfortunately, this was the lesser of two evils.

        I am looking into various other options to try and ease this situation moving forward, but rest assured if there was a good one that had already been identified, then it would already be in place.

        last edited by 1 Reply Last reply Reply Quote 0
        • ?
          A Former User
          Joined:

          A shop in the netherlands would be cool tho! In Utrecht, i would def wanna work there and spread all the love on this brand!

          last edited by 1 Reply Last reply Reply Quote 0
          • AlexA
            Alex
            IHUK Crew
            Joined:

            Sadly that will not happen; we set the business up in 2021 and have closed it since, as the negatives outweighed the benefits drastically.

            last edited by Alex ? 1 Reply Last reply Reply Quote 0
            • ?
              A Former User
              @Alex
              Joined:

              @Alex do you mean a shop in shop or just a ih shop only?

              last edited by AlexA 1 Reply Last reply Reply Quote 0
              • AlexA
                Alex
                IHUK Crew
                @A Former User
                Joined:

                @Heavy_blue Iron Heart will not be opening an IH branded Shop in the Netherlands

                last edited by 1 Reply Last reply Reply Quote 0
                • endoE
                  endo
                  見習いボス
                  Joined:

                  @Alex I understand, it's a frustrating matter and I know you do what you can. I can only imagine what enormous costs you already must have had trying to get this solved. Maybe this is the situation where the solidarity in the forum will find a solution against all odds from brexshit, like the ideas from @weftyarn and @tody

                  si tacuisses

                  last edited by 1 Reply Last reply Reply Quote 0
                  • van OlzonV
                    van Olzon
                    Raw and Unwashed
                    @endo
                    Joined:

                    @endo said in SHIPPING:

                    @Alex and @Giles apart from all love and friendship, I must say I'm still irritated and disappointed by this exclusive shipping condition for Germany. Don't think it was a good move. I understand your commercial problem, but from my perspective you have shifted it over to the german customers instead of finding a customer friendly solution. I do not know - despite all my loyalty vouchers - how I could possibly make orders from IHUK under reasonable circumstance for myself. Collecting stack orders from different german customers in Gosport, sending them over to one of them and getting them distributed here by ourselves would probably work (as long as the orders are somewhat in the same timeframe), but it would be a solution in our shoulders, and I would have expected you to find anything like that. Sorry, for speaking so openly here, but you know how much I admire you work, and I think you can beare it.

                    Exactly this^…… couldn‘t find better words. Thanks.

                    I quit on ordering at least 3 times an item since the change because it would be to expensive or can‘t find the Product at EU retailers after browsing 5-6 shitty Websites to find it. Nobody offers the full range (understandable) and it‘s a pain in the a* to find it.
                    And especially for Bottoms are additional costs if you want them hemmed. Shipping from retailer, shipping to hemming service and back, hemming service. Extra of 50-60€ min. And after all a much longer waiting time before I can have the pants on my legs.

                    This is what the great IH customer service was all about in the past for me. Seeing the product in the shop, knowing the price, ordering by click, two days later seeing a brown truck with a brown man handing me over a blue bag. Perfect.

                    . BEHIND EVERY CLEVER GIRL IS A GUY WITH A BEARD AND GLASSES .

                    last edited by Zander76Z 1 Reply Last reply Reply Quote 0
                    • endoE
                      endo
                      見習いボス
                      Joined:

                      Bildschirm­foto 2023-06-30 um 05.15.29.png

                      this is VERY GOOD news, thank you!

                      si tacuisses

                      last edited by 1 Reply Last reply Reply Quote 2
                      • Daniel SanD
                        Daniel San
                        見習いボス
                        Joined:

                        as Endo said , very good news !
                        I’am very happy about this solution 🙂
                        Thank you 🙏

                        last edited by 1 Reply Last reply Reply Quote 1
                        • Tago MagoT
                          Tago Mago
                          Mod Squad
                          Joined:

                          Really happy with this as well. Had great experiences buying from Statement and IH Germany, but neither of them has the capacity to offer the full range. Great news and big thanks for finding a solution, that hopefully works for you too

                          last edited by 1 Reply Last reply Reply Quote 1
                          • weftyarnW
                            weftyarn
                            Iron Heart Deity
                            Joined:

                            This is awesome! Thanks to the whole team for doing everything necessary to make this possible.

                            Use it or lose it.

                            last edited by 1 Reply Last reply Reply Quote 1
                            • KasiK
                              Kasi
                              見習いボス
                              Joined:

                              golden days are coming again

                              The world's insane
                              While you drink champagne
                              And I'm livin' in black rain 4Q 🖕

                              last edited by 1 Reply Last reply Reply Quote 1
                              • Fades for futureF
                                Fades for future
                                Iron Heart Deity
                                Joined:

                                Yes, that's awesome💯

                                last edited by 1 Reply Last reply Reply Quote 1
                                • Jan_L.J
                                  Jan_L.
                                  Haraki san Student
                                  Joined:

                                  Really happy. good news 🙏

                                  Insta @jan_lehn

                                  last edited by 1 Reply Last reply Reply Quote 1
                                  • dinobarnesberlinD
                                    dinobarnesberlin
                                    啓蒙家
                                    Joined:

                                    Yes Yes Yes!!
                                    This is the best news !!!
                                    Thanks guys for finding this solution!
                                    Nobody does it like Gosport!

                                    last edited by 1 Reply Last reply Reply Quote 1
                                    • AdamCA
                                      AdamC
                                      IHUK Crew
                                      Joined:

                                      Thanks guys, Its been a tough few years researching and trying different processes, looking forward to hopefully kitting some of you out with awesome clothes more regularly 😄

                                      last edited by 1 Reply Last reply Reply Quote 5
                                      • jerkulesJ
                                        jerkules
                                        啓蒙家
                                        Joined:

                                        Great result for all the German dudes, well done IH!

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • TwistlockT
                                          Twistlock
                                          啓蒙家
                                          Joined:

                                          This is great news indeed!!!

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • Fl4vMF
                                            Fl4vM
                                            Haraki san Student
                                            Joined:

                                            That's good news and i'm happy for my german friends. Seems they struggled for a long time with shipping prices.

                                            Unfortunately this is less good for other countries like mine (:flag-fr:) as we go from free shipping to 20€ but if it's the price to keep an healthy business at IHUK i'm fine with it. 🙂

                                            IG : ruggedm4n

                                            last edited by 1 Reply Last reply Reply Quote 1
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