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Discover our "What Is?" section to learn more about denim!

SHIPPING

The Resource Centre
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  • E
    endo
    見習いボス
    Joined: 29 May 2020

    @Alex I understand, it's a frustrating matter and I know you do what you can. I can only imagine what enormous costs you already must have had trying to get this solved. Maybe this is the situation where the solidarity in the forum will find a solution against all odds from brexshit, like the ideas from @weftyarn and @tody

    si tacuisses

    last edited by 17 Mar 2023, 07:56 1 Reply Last reply Reply Quote 0
    • V
      van Olzon
      Raw and Unwashed
      @endo
      Joined: 2 Oct 2010

      @endo said in SHIPPING:

      @Alex and @Giles apart from all love and friendship, I must say I'm still irritated and disappointed by this exclusive shipping condition for Germany. Don't think it was a good move. I understand your commercial problem, but from my perspective you have shifted it over to the german customers instead of finding a customer friendly solution. I do not know - despite all my loyalty vouchers - how I could possibly make orders from IHUK under reasonable circumstance for myself. Collecting stack orders from different german customers in Gosport, sending them over to one of them and getting them distributed here by ourselves would probably work (as long as the orders are somewhat in the same timeframe), but it would be a solution in our shoulders, and I would have expected you to find anything like that. Sorry, for speaking so openly here, but you know how much I admire you work, and I think you can beare it.

      Exactly this^…… couldn‘t find better words. Thanks.

      I quit on ordering at least 3 times an item since the change because it would be to expensive or can‘t find the Product at EU retailers after browsing 5-6 shitty Websites to find it. Nobody offers the full range (understandable) and it‘s a pain in the a* to find it.
      And especially for Bottoms are additional costs if you want them hemmed. Shipping from retailer, shipping to hemming service and back, hemming service. Extra of 50-60€ min. And after all a much longer waiting time before I can have the pants on my legs.

      This is what the great IH customer service was all about in the past for me. Seeing the product in the shop, knowing the price, ordering by click, two days later seeing a brown truck with a brown man handing me over a blue bag. Perfect.

      . BEHIND EVERY CLEVER GIRL IS A GUY WITH A BEARD AND GLASSES .

      last edited by 17 Mar 2023, 08:03 Z 1 Reply Last reply 21 Dec 2023, 16:26 Reply Quote 0
      • E
        endo
        見習いボス
        Joined: 29 May 2020

        Bildschirm­foto 2023-06-30 um 05.15.29.png

        this is VERY GOOD news, thank you!

        si tacuisses

        last edited by 30 Jun 2023, 03:16 1 Reply Last reply Reply Quote 2
        • D
          Daniel San
          見習いボス
          Joined: 2 May 2020

          as Endo said , very good news !
          I’am very happy about this solution 🙂
          Thank you 🙏

          last edited by 30 Jun 2023, 05:06 1 Reply Last reply Reply Quote 1
          • T
            Tago Mago
            Mod Squad
            Joined: 16 Jan 2021

            Really happy with this as well. Had great experiences buying from Statement and IH Germany, but neither of them has the capacity to offer the full range. Great news and big thanks for finding a solution, that hopefully works for you too

            last edited by 30 Jun 2023, 05:49 1 Reply Last reply Reply Quote 1
            • W
              weftyarn
              啓蒙家
              Joined: 8 Nov 2020

              This is awesome! Thanks to the whole team for doing everything necessary to make this possible.

              Use it or lose it.

              last edited by 30 Jun 2023, 06:10 1 Reply Last reply Reply Quote 1
              • K
                Kasi
                見習いボス
                Joined: 9 Oct 2014

                golden days are coming again

                Not an admin. Not a mod. But the guy whose fits turn heads and whose name comes up when people ask, “how should this piece fit?” 🖕

                last edited by 30 Jun 2023, 06:42 1 Reply Last reply Reply Quote 1
                • F
                  Fades for future
                  Iron Heart Deity
                  Joined: 4 Dec 2021

                  Yes, that's awesome💯

                  last edited by 30 Jun 2023, 07:09 1 Reply Last reply Reply Quote 1
                  • J
                    Jan_L.
                    Haraki san Student
                    Joined: 22 Jan 2022

                    Really happy. good news 🙏

                    Insta @jan_lehn

                    last edited by 30 Jun 2023, 07:26 1 Reply Last reply Reply Quote 1
                    • D
                      dinobarnesberlin
                      啓蒙家
                      Joined: 28 Mar 2020

                      Yes Yes Yes!!
                      This is the best news !!!
                      Thanks guys for finding this solution!
                      Nobody does it like Gosport!

                      last edited by 30 Jun 2023, 08:19 1 Reply Last reply Reply Quote 1
                      • A
                        AdamC
                        IHUK Crew
                        Joined: 12 Jan 2018

                        Thanks guys, Its been a tough few years researching and trying different processes, looking forward to hopefully kitting some of you out with awesome clothes more regularly 😄

                        last edited by 30 Jun 2023, 08:41 1 Reply Last reply Reply Quote 5
                        • J
                          jerkules
                          啓蒙家
                          Joined: 26 Aug 2018

                          Great result for all the German dudes, well done IH!

                          last edited by 30 Jun 2023, 10:08 1 Reply Last reply Reply Quote 0
                          • T
                            Twistlock
                            啓蒙家
                            Joined: 31 Dec 2015

                            This is great news indeed!!!

                            last edited by 30 Jun 2023, 13:00 1 Reply Last reply Reply Quote 0
                            • F
                              Fl4vM
                              Haraki san Student
                              Joined: 7 Nov 2022

                              That's good news and i'm happy for my german friends. Seems they struggled for a long time with shipping prices.

                              Unfortunately this is less good for other countries like mine (:flag-fr:) as we go from free shipping to 20€ but if it's the price to keep an healthy business at IHUK i'm fine with it. 🙂

                              IG : ruggedm4n

                              last edited by 30 Jun 2023, 15:17 1 Reply Last reply Reply Quote 1
                              • J
                                Jan_L.
                                Haraki san Student
                                Joined: 22 Jan 2022

                                It´s nice to have the good old brown paper bag back in Germany 🙂

                                20230706_073446_resized.jpg

                                20230706_073633_resized.jpg

                                Insta @jan_lehn

                                last edited by Jan_L. 7 Jun 2023, 05:51 6 Jul 2023, 05:49 T4920T 1 Reply Last reply 6 Jul 2023, 09:41 Reply Quote 3
                                • W
                                  weftyarn
                                  啓蒙家
                                  Joined: 8 Nov 2020

                                  Enjoy @Jan_L 👌🏾

                                  Love the package design with the typo. Looks like some classic @Steve ? 😉

                                  Use it or lose it.

                                  last edited by 6 Jul 2023, 06:48 SteveS 1 Reply Last reply 6 Jul 2023, 09:38 Reply Quote 1
                                  • J
                                    Jan_L.
                                    Haraki san Student
                                    Joined: 22 Jan 2022

                                    @weftyarn Thank you 🤙

                                    Insta @jan_lehn

                                    last edited by 6 Jul 2023, 06:59 1 Reply Last reply Reply Quote 0
                                    • SteveS
                                      Steve
                                      IHUK Crew
                                      @weftyarn
                                      Joined: 28 Mar 2018

                                      @weftyarn you know me too well!

                                      insta
                                      @saturdaytypefever
                                      @steve_ironheart

                                      last edited by 6 Jul 2023, 09:38 MattM 1 Reply Last reply 6 Jul 2023, 13:19 Reply Quote 2
                                      • T4920T
                                        T4920
                                        見習いボス
                                        @Jan_L.
                                        Joined: 27 Apr 2022

                                        @Jan_L The lighting here really brings the Madras to life! Never considered one before, until now...

                                        “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                                        last edited by 6 Jul 2023, 09:41 1 Reply Last reply Reply Quote 1
                                        • TobiT
                                          Tobi
                                          Haraki san Prodigy
                                          Joined: 12 Aug 2022

                                          I am confused: where is the link to the updated shipping policy, and what is the good news several of the latest posts mention?

                                          last edited by 6 Jul 2023, 13:18 AlexA 1 Reply Last reply 6 Jul 2023, 13:51 Reply Quote 0
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