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SHIPPING

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  • J
    Jett129
    見習いボス
    Joined: 17 Aug 2011

    In theory you have to pay import taxes if your order is over $800,but that never happens. Wink!

    last edited by 5 Jan 2023, 04:17 1 Reply Last reply Reply Quote 0
    • W
      weftyarn
      Iron Heart Deity
      Joined: 8 Nov 2020

      Im in a weird situation where I have a loyalty voucher that id love to spend in the upcoming sale (on a 307) but the shipping fees to Germany (Munich) are higher than what the voucher would save me, ultimately making an order through IH Germany, who also run a sale, less expensive.

      I of course would love to make use of my voucher though (and support IHUK…)

      Is anyone from Germany in a similar situation and willing to do a collaborative order to share the shipping fee? I’d stack my order, let it ship with yours and we share the fee. Or the other way around. Maybe we can even share by three (or more). Only if the stubborn crew lets us do that of course.

      Or is there any other way to go about this?

      Cheers
      Emil

      Use it or lose it.

      last edited by 16 Mar 2023, 23:04 1 Reply Last reply Reply Quote 1
      • E
        endo
        見習いボス
        Joined: 29 May 2020

        @weftyarn I'm pretty much in the same situation. May be interested in a SS2023 349. Question is if the timing will work.

        @Alex and @Giles apart from all love and friendship, I must say I'm still irritated and disappointed by this exclusive shipping condition for Germany. Don't think it was a good move. I understand your commercial problem, but from my perspective you have shifted it over to the german customers instead of finding a customer friendly solution. I do not know - despite all my loyalty vouchers - how I could possibly make orders from IHUK under reasonable circumstance for myself. Collecting stack orders from different german customers in Gosport, sending them over to one of them and getting them distributed here by ourselves would probably work (as long as the orders are somewhat in the same timeframe), but it would be a solution in our shoulders, and I would have expected you to find anything like that. Sorry, for speaking so openly here, but you know how much I admire you work, and I think you can beare it.

        si tacuisses

        last edited by 17 Mar 2023, 04:26 A V 2 Replies Last reply 17 Mar 2023, 07:32 Reply Quote 0
        • T
          tody
          啓蒙家
          Joined: 24 Feb 2021

          @weftyarn @endo I could offer help, if it is single or only few/smaller items for both of you.
          See my above posts - I circumvent shipping fees to Germany by having the order shipped to my holiday home in the Netherlands. I'll be there for the full two weeks of the Easter holidays and will probably order something myself either during the sale or from the SS23. Let me know if we should work something out.

          (Full disclosure: It has worked so far, but I have some fears of liability. The UPS driver is either a dick or stupid. It is my own house, but still located in a park and he leaves the packages in the post room at the reception even if shipments require a signature. But as the tracking from UPS is pretty accurate, I know the rough date and time of arrival, will stay at home and jump to the reception once the tracking status is updated.)

          last edited by 17 Mar 2023, 05:38 1 Reply Last reply Reply Quote 0
          • E
            endo
            見習いボス
            Joined: 29 May 2020

            Thank you both. @tody I might come back on your friendly offer. When will you be there nex? I don‘t know when holidays in your part of Germany are.

            si tacuisses

            last edited by 17 Mar 2023, 06:24 1 Reply Last reply Reply Quote 0
            • T
              tody
              啓蒙家
              Joined: 24 Feb 2021

              April 1st until the 14th

              last edited by 17 Mar 2023, 06:31 1 Reply Last reply Reply Quote 0
              • W
                weftyarn
                Iron Heart Deity
                Joined: 8 Nov 2020

                @tody That would be phenomenal! Thanks so much for the offer. I‘ll send you a DM, so we can talk the details.

                Use it or lose it.

                last edited by 17 Mar 2023, 07:20 1 Reply Last reply Reply Quote 0
                • A
                  Alex
                  IHUK Crew
                  @endo
                  Joined: 28 Sept 2009

                  @endo I understand your frustration, but we did not want this. I have spoken on this several times, and I have nothing more to add. We tried several solutions prior to implementing this change and have wasted thousands of dollars opening a business in the Netherlands to try a circumvent this, and nothing has worked. We essentially got to a point of needing to either stop selling to Germany together or implement this change. Unfortunately, this was the lesser of two evils.

                  I am looking into various other options to try and ease this situation moving forward, but rest assured if there was a good one that had already been identified, then it would already be in place.

                  last edited by 17 Mar 2023, 07:32 1 Reply Last reply Reply Quote 0
                  • ?
                    A Former User
                    Joined:

                    A shop in the netherlands would be cool tho! In Utrecht, i would def wanna work there and spread all the love on this brand!

                    last edited by 17 Mar 2023, 07:43 1 Reply Last reply Reply Quote 0
                    • A
                      Alex
                      IHUK Crew
                      Joined: 28 Sept 2009

                      Sadly that will not happen; we set the business up in 2021 and have closed it since, as the negatives outweighed the benefits drastically.

                      last edited by Alex 17 Mar 2023, 07:45 ? 1 Reply Last reply 17 Mar 2023, 07:48 Reply Quote 0
                      • ?
                        A Former User
                        @Alex
                        Joined:

                        @Alex do you mean a shop in shop or just a ih shop only?

                        last edited by 17 Mar 2023, 07:48 A 1 Reply Last reply 17 Mar 2023, 07:50 Reply Quote 0
                        • A
                          Alex
                          IHUK Crew
                          @A Former User
                          Joined: 28 Sept 2009

                          @Heavy_blue Iron Heart will not be opening an IH branded Shop in the Netherlands

                          last edited by 17 Mar 2023, 07:50 1 Reply Last reply Reply Quote 0
                          • E
                            endo
                            見習いボス
                            Joined: 29 May 2020

                            @Alex I understand, it's a frustrating matter and I know you do what you can. I can only imagine what enormous costs you already must have had trying to get this solved. Maybe this is the situation where the solidarity in the forum will find a solution against all odds from brexshit, like the ideas from @weftyarn and @tody

                            si tacuisses

                            last edited by 17 Mar 2023, 07:56 1 Reply Last reply Reply Quote 0
                            • V
                              van Olzon
                              Raw and Unwashed
                              @endo
                              Joined: 2 Oct 2010

                              @endo said in SHIPPING:

                              @Alex and @Giles apart from all love and friendship, I must say I'm still irritated and disappointed by this exclusive shipping condition for Germany. Don't think it was a good move. I understand your commercial problem, but from my perspective you have shifted it over to the german customers instead of finding a customer friendly solution. I do not know - despite all my loyalty vouchers - how I could possibly make orders from IHUK under reasonable circumstance for myself. Collecting stack orders from different german customers in Gosport, sending them over to one of them and getting them distributed here by ourselves would probably work (as long as the orders are somewhat in the same timeframe), but it would be a solution in our shoulders, and I would have expected you to find anything like that. Sorry, for speaking so openly here, but you know how much I admire you work, and I think you can beare it.

                              Exactly this^…… couldn‘t find better words. Thanks.

                              I quit on ordering at least 3 times an item since the change because it would be to expensive or can‘t find the Product at EU retailers after browsing 5-6 shitty Websites to find it. Nobody offers the full range (understandable) and it‘s a pain in the a* to find it.
                              And especially for Bottoms are additional costs if you want them hemmed. Shipping from retailer, shipping to hemming service and back, hemming service. Extra of 50-60€ min. And after all a much longer waiting time before I can have the pants on my legs.

                              This is what the great IH customer service was all about in the past for me. Seeing the product in the shop, knowing the price, ordering by click, two days later seeing a brown truck with a brown man handing me over a blue bag. Perfect.

                              . BEHIND EVERY CLEVER GIRL IS A GUY WITH A BEARD AND GLASSES .

                              last edited by 17 Mar 2023, 08:03 Zander76Z 1 Reply Last reply 21 Dec 2023, 16:26 Reply Quote 0
                              • E
                                endo
                                見習いボス
                                Joined: 29 May 2020

                                Bildschirm­foto 2023-06-30 um 05.15.29.png

                                this is VERY GOOD news, thank you!

                                si tacuisses

                                last edited by 30 Jun 2023, 03:16 1 Reply Last reply Reply Quote 2
                                • Daniel SanD
                                  Daniel San
                                  見習いボス
                                  Joined: 2 May 2020

                                  as Endo said , very good news !
                                  I’am very happy about this solution 🙂
                                  Thank you 🙏

                                  last edited by 30 Jun 2023, 05:06 1 Reply Last reply Reply Quote 1
                                  • Tago MagoT
                                    Tago Mago
                                    Mod Squad
                                    Joined: 16 Jan 2021

                                    Really happy with this as well. Had great experiences buying from Statement and IH Germany, but neither of them has the capacity to offer the full range. Great news and big thanks for finding a solution, that hopefully works for you too

                                    last edited by 30 Jun 2023, 05:49 1 Reply Last reply Reply Quote 1
                                    • W
                                      weftyarn
                                      Iron Heart Deity
                                      Joined: 8 Nov 2020

                                      This is awesome! Thanks to the whole team for doing everything necessary to make this possible.

                                      Use it or lose it.

                                      last edited by 30 Jun 2023, 06:10 1 Reply Last reply Reply Quote 1
                                      • KasiK
                                        Kasi
                                        見習いボス
                                        Joined: 9 Oct 2014

                                        golden days are coming again

                                        The world's insane
                                        While you drink champagne
                                        And I'm livin' in black rain 4Q 🖕

                                        last edited by 30 Jun 2023, 06:42 1 Reply Last reply Reply Quote 1
                                        • Fades for futureF
                                          Fades for future
                                          Iron Heart Deity
                                          Joined: 4 Dec 2021

                                          Yes, that's awesome💯

                                          last edited by 30 Jun 2023, 07:09 1 Reply Last reply Reply Quote 1
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