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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

SHIPPING

The Resource Centre
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  • T
    tody
    啓蒙家
    Joined: 24 Feb 2021

    April 1st until the 14th

    last edited by 17 Mar 2023, 06:31 1 Reply Last reply Reply Quote 0
    • W
      weftyarn
      Iron Heart Deity
      Joined: 8 Nov 2020

      @tody That would be phenomenal! Thanks so much for the offer. I‘ll send you a DM, so we can talk the details.

      Use it or lose it.

      last edited by 17 Mar 2023, 07:20 1 Reply Last reply Reply Quote 0
      • A
        Alex
        IHUK Crew
        @endo
        Joined: 28 Sept 2009

        @endo I understand your frustration, but we did not want this. I have spoken on this several times, and I have nothing more to add. We tried several solutions prior to implementing this change and have wasted thousands of dollars opening a business in the Netherlands to try a circumvent this, and nothing has worked. We essentially got to a point of needing to either stop selling to Germany together or implement this change. Unfortunately, this was the lesser of two evils.

        I am looking into various other options to try and ease this situation moving forward, but rest assured if there was a good one that had already been identified, then it would already be in place.

        last edited by 17 Mar 2023, 07:32 1 Reply Last reply Reply Quote 0
        • ?
          A Former User
          Joined:

          A shop in the netherlands would be cool tho! In Utrecht, i would def wanna work there and spread all the love on this brand!

          last edited by 17 Mar 2023, 07:43 1 Reply Last reply Reply Quote 0
          • A
            Alex
            IHUK Crew
            Joined: 28 Sept 2009

            Sadly that will not happen; we set the business up in 2021 and have closed it since, as the negatives outweighed the benefits drastically.

            last edited by Alex 17 Mar 2023, 07:45 ? 1 Reply Last reply 17 Mar 2023, 07:48 Reply Quote 0
            • ?
              A Former User
              @Alex
              Joined:

              @Alex do you mean a shop in shop or just a ih shop only?

              last edited by 17 Mar 2023, 07:48 A 1 Reply Last reply 17 Mar 2023, 07:50 Reply Quote 0
              • A
                Alex
                IHUK Crew
                @A Former User
                Joined: 28 Sept 2009

                @Heavy_blue Iron Heart will not be opening an IH branded Shop in the Netherlands

                last edited by 17 Mar 2023, 07:50 1 Reply Last reply Reply Quote 0
                • E
                  endo
                  見習いボス
                  Joined: 29 May 2020

                  @Alex I understand, it's a frustrating matter and I know you do what you can. I can only imagine what enormous costs you already must have had trying to get this solved. Maybe this is the situation where the solidarity in the forum will find a solution against all odds from brexshit, like the ideas from @weftyarn and @tody

                  si tacuisses

                  last edited by 17 Mar 2023, 07:56 1 Reply Last reply Reply Quote 0
                  • V
                    van Olzon
                    Raw and Unwashed
                    @endo
                    Joined: 2 Oct 2010

                    @endo said in SHIPPING:

                    @Alex and @Giles apart from all love and friendship, I must say I'm still irritated and disappointed by this exclusive shipping condition for Germany. Don't think it was a good move. I understand your commercial problem, but from my perspective you have shifted it over to the german customers instead of finding a customer friendly solution. I do not know - despite all my loyalty vouchers - how I could possibly make orders from IHUK under reasonable circumstance for myself. Collecting stack orders from different german customers in Gosport, sending them over to one of them and getting them distributed here by ourselves would probably work (as long as the orders are somewhat in the same timeframe), but it would be a solution in our shoulders, and I would have expected you to find anything like that. Sorry, for speaking so openly here, but you know how much I admire you work, and I think you can beare it.

                    Exactly this^…… couldn‘t find better words. Thanks.

                    I quit on ordering at least 3 times an item since the change because it would be to expensive or can‘t find the Product at EU retailers after browsing 5-6 shitty Websites to find it. Nobody offers the full range (understandable) and it‘s a pain in the a* to find it.
                    And especially for Bottoms are additional costs if you want them hemmed. Shipping from retailer, shipping to hemming service and back, hemming service. Extra of 50-60€ min. And after all a much longer waiting time before I can have the pants on my legs.

                    This is what the great IH customer service was all about in the past for me. Seeing the product in the shop, knowing the price, ordering by click, two days later seeing a brown truck with a brown man handing me over a blue bag. Perfect.

                    . BEHIND EVERY CLEVER GIRL IS A GUY WITH A BEARD AND GLASSES .

                    last edited by 17 Mar 2023, 08:03 Z 1 Reply Last reply 21 Dec 2023, 16:26 Reply Quote 0
                    • E
                      endo
                      見習いボス
                      Joined: 29 May 2020

                      Bildschirm­foto 2023-06-30 um 05.15.29.png

                      this is VERY GOOD news, thank you!

                      si tacuisses

                      last edited by 30 Jun 2023, 03:16 1 Reply Last reply Reply Quote 2
                      • D
                        Daniel San
                        見習いボス
                        Joined: 2 May 2020

                        as Endo said , very good news !
                        I’am very happy about this solution 🙂
                        Thank you 🙏

                        last edited by 30 Jun 2023, 05:06 1 Reply Last reply Reply Quote 1
                        • T
                          Tago Mago
                          Mod Squad
                          Joined: 16 Jan 2021

                          Really happy with this as well. Had great experiences buying from Statement and IH Germany, but neither of them has the capacity to offer the full range. Great news and big thanks for finding a solution, that hopefully works for you too

                          last edited by 30 Jun 2023, 05:49 1 Reply Last reply Reply Quote 1
                          • W
                            weftyarn
                            Iron Heart Deity
                            Joined: 8 Nov 2020

                            This is awesome! Thanks to the whole team for doing everything necessary to make this possible.

                            Use it or lose it.

                            last edited by 30 Jun 2023, 06:10 1 Reply Last reply Reply Quote 1
                            • K
                              Kasi
                              見習いボス
                              Joined: 9 Oct 2014

                              golden days are coming again

                              The world's insane
                              While you drink champagne
                              And I'm livin' in black rain 4Q 🖕

                              last edited by 30 Jun 2023, 06:42 1 Reply Last reply Reply Quote 1
                              • F
                                Fades for future
                                Iron Heart Deity
                                Joined: 4 Dec 2021

                                Yes, that's awesome💯

                                last edited by 30 Jun 2023, 07:09 1 Reply Last reply Reply Quote 1
                                • Jan_L.J
                                  Jan_L.
                                  Haraki san Student
                                  Joined: 22 Jan 2022

                                  Really happy. good news 🙏

                                  Insta @jan_lehn

                                  last edited by 30 Jun 2023, 07:26 1 Reply Last reply Reply Quote 1
                                  • dinobarnesberlinD
                                    dinobarnesberlin
                                    啓蒙家
                                    Joined: 28 Mar 2020

                                    Yes Yes Yes!!
                                    This is the best news !!!
                                    Thanks guys for finding this solution!
                                    Nobody does it like Gosport!

                                    last edited by 30 Jun 2023, 08:19 1 Reply Last reply Reply Quote 1
                                    • AdamCA
                                      AdamC
                                      IHUK Crew
                                      Joined: 12 Jan 2018

                                      Thanks guys, Its been a tough few years researching and trying different processes, looking forward to hopefully kitting some of you out with awesome clothes more regularly 😄

                                      last edited by 30 Jun 2023, 08:41 1 Reply Last reply Reply Quote 5
                                      • jerkulesJ
                                        jerkules
                                        啓蒙家
                                        Joined: 26 Aug 2018

                                        Great result for all the German dudes, well done IH!

                                        last edited by 30 Jun 2023, 10:08 1 Reply Last reply Reply Quote 0
                                        • TwistlockT
                                          Twistlock
                                          啓蒙家
                                          Joined: 31 Dec 2015

                                          This is great news indeed!!!

                                          last edited by 30 Jun 2023, 13:00 1 Reply Last reply Reply Quote 0
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