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    Discover our "What Is?" section to learn more about denim!

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    • taksahaT
      taksaha
      Joined:

      Custom fees really suck. If I buy a shirt from outside the European Union, I have to pay 12 % customs and 25 % VAT on top of the shirt's value (value incl. shipping and aforementioned customs!) + a fee of 30 $. A 250 $ shirt from the US would end up costing me 380 $. It's absolutely ridiculous, and they catch it 95 % of the time.

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      • O
        Omega Man
        Haraki san Student
        Joined:

        Gee, I thought Canadian custom was bad.

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        • ChrisC
          Chris
          Raw and Unwashed
          Joined:

          When I bought my pair of Tricker's, customs was surprisingly reasonable- about $13.  But then DHL charged me nearly $30 in fees, the bastards.  International purchases are such a frigging crapshoot.

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          • GilesG
            Giles
            IHUK Crew
            Joined:

            Takasha, ship to me in UK, they are way more lax here, then I can ship to you no probs as we are both EU..G

            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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            • SeulS
              Seul
              Joined:

              I was about to offer the same…

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              • BlackheartB
                Blackheart
                Joined:

                +1 Chris, last jacket I ordered from Aero UPS hit me with $34.50 in customs fees. When I ordered my wallet
                from Japan about two weeks ago no customs fees. That was sent by mail though and it sat in customs for
                two days…Go figure. :-\

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                • SeulS
                  Seul
                  Joined:

                  I got you one better…

                  • if people send me a package through 1st Class Int'l Mail (cheapest USPS service), and fill out the custom form correctly: no charge
                  • if people do the same but use Priority Int'l Mail, I receive a 10 € fee stàndard

                  So people: I know 1st Class doesn't come with a tracking #, but please USE it if I ask you to!..  ::)

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                  • taksahaT
                    taksaha
                    Joined:

                    G and Seul - thanks so much for the offer, guys! I will definately let you know - and please do not hesitate to PM me if you need any obscure Danish specialities.

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                    • D
                      dcg
                      Joined:

                      Is it common to encounter UPS exceptions in international shipments?  I've placed two orders from IHUK and have received four exceptions between them!  (Obviously not the fault of anyone at IH; simply curious whether this is common, or if I'm just extremely unlucky).

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                      • SeulS
                        Seul
                        Joined:

                        Could you explain to my dumb arse what an exception is?..

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                        • D
                          dcg
                          Joined:

                          ^  😉 You get an email from UPS that's titled "UPS Exception Notification, Tracking Number (your tracking number here)".  Basically notifying you that there has been some sort of cock-up on their end and that your shipment is going to take longer to reach you.

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                          • SeulS
                            Seul
                            Joined:

                            Oh… Here they just cock up, and tell you nowt about it...

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                            • GilesG
                              Giles
                              IHUK Crew
                              Joined:

                              That does seem to be a higher incidence than i would expect.  I've had a look and it appears that your stuff is missing trucks and aircraft, I guess 6 lbs of IH gear slows the poor feckers down…..

                              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                              • D
                                dcg
                                Joined:

                                @Giles:

                                That does seem to be a higher incidence than i would expect.  I've had a look and it appears that your stuff is missing trucks and aircraft, I guess 6 lbs of IH gear slows the poor feckers down…..

                                Hopefully not because they are wearing it.  😢  I'm ok with your legs having been (hopefully briefly) in those jeans, G, but no one else's!  😘

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                                • bagley920B
                                  bagley920
                                  Joined:

                                  Guys, I work for UPS. An exception does not necessarily mean your package has been delayed, it just means something out of the ordinary has occured. Could be weather, could be a truck, plane, train, any method of transportation. With international shipments, more than likely it is a customs delay but that has nothing to do with UPS, it has to do with various country's governments and the greedy brokers that push international packages through.

                                  If I am not I, who will be? -Henry David Thoreau

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                                  • BlackheartB
                                    Blackheart
                                    Joined:

                                    I had the same exception notice on my last order, it came on time, no delays.

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                                    • D
                                      dcg
                                      Joined:

                                      Work for UPS, do you?  Hmm, the plot thickens…what size jeans do you wear???

                                      😉 j/k, thanks for the explanation.  With the previous exception my package still arrived in two days; this one did get delayed an extra day.

                                      Sadly, as G is well aware I have no other pants/shirts/jackets to wear, so I will patiently wait here in my underpants until the shipment arrives tomorrow.

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                                      • L
                                        LandoCal126 0
                                        Banned
                                        Joined:

                                        bagley920, great to know! I may come to you with a few questions if you don;t mind?

                                        Also, just wanted to mention that my most recent order from G & P was shipped out of Gosport on 11/10/2011 @ 7:34am BST. It is now "out for delivery" in NYC as of 11/11/2011 @ 7:30am EST. Simply AMAZING!!!

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                                        • bagley920B
                                          bagley920
                                          Joined:

                                          No problem, I'll answer what I can.

                                          If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                                          If I am not I, who will be? -Henry David Thoreau

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                                          • J
                                            jacoavlu
                                            Joined:

                                            I get an exception notice on about every order recently, but doesn't really seem to reflect a significant delay

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