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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

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    • D
      dcg
      Joined:

      ^  😉 You get an email from UPS that's titled "UPS Exception Notification, Tracking Number (your tracking number here)".  Basically notifying you that there has been some sort of cock-up on their end and that your shipment is going to take longer to reach you.

      last edited by 1 Reply Last reply Reply Quote 0
      • SeulS
        Seul
        Joined:

        Oh… Here they just cock up, and tell you nowt about it...

        last edited by 1 Reply Last reply Reply Quote 0
        • GilesG
          Giles
          IHUK Crew
          Joined:

          That does seem to be a higher incidence than i would expect.  I've had a look and it appears that your stuff is missing trucks and aircraft, I guess 6 lbs of IH gear slows the poor feckers down…..

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

          last edited by 1 Reply Last reply Reply Quote 0
          • D
            dcg
            Joined:

            @Giles:

            That does seem to be a higher incidence than i would expect.  I've had a look and it appears that your stuff is missing trucks and aircraft, I guess 6 lbs of IH gear slows the poor feckers down…..

            Hopefully not because they are wearing it.  😢  I'm ok with your legs having been (hopefully briefly) in those jeans, G, but no one else's!  😘

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            • bagley920B
              bagley920
              Joined:

              Guys, I work for UPS. An exception does not necessarily mean your package has been delayed, it just means something out of the ordinary has occured. Could be weather, could be a truck, plane, train, any method of transportation. With international shipments, more than likely it is a customs delay but that has nothing to do with UPS, it has to do with various country's governments and the greedy brokers that push international packages through.

              If I am not I, who will be? -Henry David Thoreau

              last edited by 1 Reply Last reply Reply Quote 0
              • BlackheartB
                Blackheart
                Joined:

                I had the same exception notice on my last order, it came on time, no delays.

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                • D
                  dcg
                  Joined:

                  Work for UPS, do you?  Hmm, the plot thickens…what size jeans do you wear???

                  😉 j/k, thanks for the explanation.  With the previous exception my package still arrived in two days; this one did get delayed an extra day.

                  Sadly, as G is well aware I have no other pants/shirts/jackets to wear, so I will patiently wait here in my underpants until the shipment arrives tomorrow.

                  last edited by 1 Reply Last reply Reply Quote 0
                  • L
                    LandoCal126 0
                    Banned
                    Joined:

                    bagley920, great to know! I may come to you with a few questions if you don;t mind?

                    Also, just wanted to mention that my most recent order from G & P was shipped out of Gosport on 11/10/2011 @ 7:34am BST. It is now "out for delivery" in NYC as of 11/11/2011 @ 7:30am EST. Simply AMAZING!!!

                    last edited by 1 Reply Last reply Reply Quote 0
                    • bagley920B
                      bagley920
                      Joined:

                      No problem, I'll answer what I can.

                      If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                      If I am not I, who will be? -Henry David Thoreau

                      last edited by 1 Reply Last reply Reply Quote 0
                      • J
                        jacoavlu
                        Joined:

                        I get an exception notice on about every order recently, but doesn't really seem to reflect a significant delay

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                        • D
                          dcg
                          Joined:

                          @bagley920:

                          No problem, I'll answer what I can.

                          If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                          No offense intended, was just curious.  In this case, the exceptions were:

                          -Shipment released too late for scheduled aircraft or truck departure.
                          -The scheduled connection was missed. / Delivery rescheduled.

                          The second resulted in a one day delay.  Not the end of the world.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • bagley920B
                            bagley920
                            Joined:

                            Like I stated before, an exception isn't necessarily anything that affects your package. It could be 100 different things. If a package is stopped for an hour, it may not delay the package at all but the computer scanning system stopping would show an exception. A late airplane from another city, deicing a plane, etc

                            9 times out of 10, the only exceptions that will actually delay your package are customs and weather, both of which are beyond UPS control.

                            If I am not I, who will be? -Henry David Thoreau

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                            • bagley920B
                              bagley920
                              Joined:

                              @dcg:

                              @bagley920:

                              No problem, I'll answer what I can.

                              If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                              No offense intended, was just curious.  In this case, the exceptions were:

                              -Shipment released too late for scheduled aircraft or truck departure.
                              -The scheduled connection was missed. / Delivery rescheduled.

                              The second resulted in a one day delay.  Not the end of the world.

                              That is just a lazy/slow sorter. Trucks have a time they have to leave by to make the airport, anything not loaded at that time is delayed. Trust me, everyone of the packages that sorter missed goes on his record. He won't have a job long if he does that alot.

                              If I am not I, who will be? -Henry David Thoreau

                              last edited by 1 Reply Last reply Reply Quote 0
                              • GilesG
                                Giles
                                IHUK Crew
                                Joined:

                                Our regular UPS driver picks up from us at about 13:00 every day.  So, we made arrangements for Ben to get stuff ready to ship in time for the 13:00 pick up.  Typically our regular guy is off this week and the relief driver has not shown up when Ben has been there for 2 days now.  Ben stayed until 18:40 last night and still no feckin pick up.

                                I have fired off some nastygrams, but if you have ordered anything since late last Friday they are still at IHUKHQ.

                                So sorry people.  Paula will be communicating this to all those affected later today.

                                Ben is going to stake out IHUKHQ all day today….

                                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                                • bagley920B
                                  bagley920
                                  Joined:

                                  Hey Giles, you could always just drop the packages off at any UPS center

                                  Closest one to you by a search is:
                                  UPS Customer Centre
                                  NON REVENUE - EASTLEIGH
                                  DUTTON LANE
                                  EASTLEIGH, SO50 6YE
                                  08457877877

                                  If I am not I, who will be? -Henry David Thoreau

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • D97x7D
                                    D97x7
                                    Joined:

                                    @bagley920:

                                    Hey Giles, you could always just drop the packages off at any UPS center

                                    Closest one to you by a search is:
                                    UPS Customer Centre
                                    NON REVENUE - EASTLEIGH
                                    DUTTON LANE
                                    EASTLEIGH, SO50 6YE
                                    08457877877

                                    A bit tricky though as he's in Japan at the moment.

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • bagley920B
                                      bagley920
                                      Joined:

                                      Forgot about that, well, someone could. And if they are shipping from Japan, there are UPS retail locations there too. Worldwide my friend

                                      If I am not I, who will be? -Henry David Thoreau

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • bagley920B
                                        bagley920
                                        Joined:

                                        This is why IH needs a US office haha

                                        If I am not I, who will be? -Henry David Thoreau

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • GilesG
                                          Giles
                                          IHUK Crew
                                          Joined:

                                          @bagley920:

                                          Hey Giles, you could always just drop the packages off at any UPS center

                                          Closest one to you by a search is:
                                          UPS Customer Centre
                                          NON REVENUE - EASTLEIGH
                                          DUTTON LANE
                                          EASTLEIGH, SO50 6YE
                                          08457877877

                                          a) Any idea of the size of the pile after 4 days?
                                          b) It looks close but it is a 2 hour round trip, which is why we have a daily pick up

                                          Relief driver turned up at 17:00 yesterday.  2 hours later than was agreed but at least the fecker turned up

                                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • bagley920B
                                            bagley920
                                            Joined:

                                            Haha, you thought they would show up on time? Thats funny!

                                            If you need help setting up that US office, you just let me know haha

                                            If I am not I, who will be? -Henry David Thoreau

                                            last edited by 1 Reply Last reply Reply Quote 0
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