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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

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    • O
      Omega Man
      Haraki san Student
      Joined:

      Gee, I thought Canadian custom was bad.

      last edited by 1 Reply Last reply Reply Quote 0
      • ChrisC
        Chris
        Raw and Unwashed
        Joined:

        When I bought my pair of Tricker's, customs was surprisingly reasonable- about $13.  But then DHL charged me nearly $30 in fees, the bastards.  International purchases are such a frigging crapshoot.

        last edited by 1 Reply Last reply Reply Quote 0
        • GilesG
          Giles
          IHUK Crew
          Joined:

          Takasha, ship to me in UK, they are way more lax here, then I can ship to you no probs as we are both EU..G

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

          last edited by 1 Reply Last reply Reply Quote 0
          • SeulS
            Seul
            Joined:

            I was about to offer the same…

            last edited by 1 Reply Last reply Reply Quote 0
            • BlackheartB
              Blackheart
              Joined:

              +1 Chris, last jacket I ordered from Aero UPS hit me with $34.50 in customs fees. When I ordered my wallet
              from Japan about two weeks ago no customs fees. That was sent by mail though and it sat in customs for
              two days…Go figure. :-\

              last edited by 1 Reply Last reply Reply Quote 0
              • SeulS
                Seul
                Joined:

                I got you one better…

                • if people send me a package through 1st Class Int'l Mail (cheapest USPS service), and fill out the custom form correctly: no charge
                • if people do the same but use Priority Int'l Mail, I receive a 10 € fee stàndard

                So people: I know 1st Class doesn't come with a tracking #, but please USE it if I ask you to!..  ::)

                last edited by 1 Reply Last reply Reply Quote 0
                • taksahaT
                  taksaha
                  Joined:

                  G and Seul - thanks so much for the offer, guys! I will definately let you know - and please do not hesitate to PM me if you need any obscure Danish specialities.

                  last edited by 1 Reply Last reply Reply Quote 0
                  • D
                    dcg
                    Joined:

                    Is it common to encounter UPS exceptions in international shipments?  I've placed two orders from IHUK and have received four exceptions between them!  (Obviously not the fault of anyone at IH; simply curious whether this is common, or if I'm just extremely unlucky).

                    last edited by 1 Reply Last reply Reply Quote 0
                    • SeulS
                      Seul
                      Joined:

                      Could you explain to my dumb arse what an exception is?..

                      last edited by 1 Reply Last reply Reply Quote 0
                      • D
                        dcg
                        Joined:

                        ^  😉 You get an email from UPS that's titled "UPS Exception Notification, Tracking Number (your tracking number here)".  Basically notifying you that there has been some sort of cock-up on their end and that your shipment is going to take longer to reach you.

                        last edited by 1 Reply Last reply Reply Quote 0
                        • SeulS
                          Seul
                          Joined:

                          Oh… Here they just cock up, and tell you nowt about it...

                          last edited by 1 Reply Last reply Reply Quote 0
                          • GilesG
                            Giles
                            IHUK Crew
                            Joined:

                            That does seem to be a higher incidence than i would expect.  I've had a look and it appears that your stuff is missing trucks and aircraft, I guess 6 lbs of IH gear slows the poor feckers down…..

                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                            last edited by 1 Reply Last reply Reply Quote 0
                            • D
                              dcg
                              Joined:

                              @Giles:

                              That does seem to be a higher incidence than i would expect.  I've had a look and it appears that your stuff is missing trucks and aircraft, I guess 6 lbs of IH gear slows the poor feckers down…..

                              Hopefully not because they are wearing it.  😢  I'm ok with your legs having been (hopefully briefly) in those jeans, G, but no one else's!  😘

                              last edited by 1 Reply Last reply Reply Quote 0
                              • bagley920B
                                bagley920
                                Joined:

                                Guys, I work for UPS. An exception does not necessarily mean your package has been delayed, it just means something out of the ordinary has occured. Could be weather, could be a truck, plane, train, any method of transportation. With international shipments, more than likely it is a customs delay but that has nothing to do with UPS, it has to do with various country's governments and the greedy brokers that push international packages through.

                                If I am not I, who will be? -Henry David Thoreau

                                last edited by 1 Reply Last reply Reply Quote 0
                                • BlackheartB
                                  Blackheart
                                  Joined:

                                  I had the same exception notice on my last order, it came on time, no delays.

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • D
                                    dcg
                                    Joined:

                                    Work for UPS, do you?  Hmm, the plot thickens…what size jeans do you wear???

                                    😉 j/k, thanks for the explanation.  With the previous exception my package still arrived in two days; this one did get delayed an extra day.

                                    Sadly, as G is well aware I have no other pants/shirts/jackets to wear, so I will patiently wait here in my underpants until the shipment arrives tomorrow.

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • L
                                      LandoCal126 0
                                      Banned
                                      Joined:

                                      bagley920, great to know! I may come to you with a few questions if you don;t mind?

                                      Also, just wanted to mention that my most recent order from G & P was shipped out of Gosport on 11/10/2011 @ 7:34am BST. It is now "out for delivery" in NYC as of 11/11/2011 @ 7:30am EST. Simply AMAZING!!!

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • bagley920B
                                        bagley920
                                        Joined:

                                        No problem, I'll answer what I can.

                                        If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                                        If I am not I, who will be? -Henry David Thoreau

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • J
                                          jacoavlu
                                          Joined:

                                          I get an exception notice on about every order recently, but doesn't really seem to reflect a significant delay

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • D
                                            dcg
                                            Joined:

                                            @bagley920:

                                            No problem, I'll answer what I can.

                                            If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                                            No offense intended, was just curious.  In this case, the exceptions were:

                                            -Shipment released too late for scheduled aircraft or truck departure.
                                            -The scheduled connection was missed. / Delivery rescheduled.

                                            The second resulted in a one day delay.  Not the end of the world.

                                            last edited by 1 Reply Last reply Reply Quote 0
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