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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

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    • ChrisC
      Chris
      Raw and Unwashed
      Joined:

      When I bought my pair of Tricker's, customs was surprisingly reasonable- about $13.  But then DHL charged me nearly $30 in fees, the bastards.  International purchases are such a frigging crapshoot.

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      • GilesG
        Giles
        IHUK Crew
        Joined:

        Takasha, ship to me in UK, they are way more lax here, then I can ship to you no probs as we are both EU..G

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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        • SeulS
          Seul
          Joined:

          I was about to offer the same…

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          • BlackheartB
            Blackheart
            Joined:

            +1 Chris, last jacket I ordered from Aero UPS hit me with $34.50 in customs fees. When I ordered my wallet
            from Japan about two weeks ago no customs fees. That was sent by mail though and it sat in customs for
            two days…Go figure. :-\

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            • SeulS
              Seul
              Joined:

              I got you one better…

              • if people send me a package through 1st Class Int'l Mail (cheapest USPS service), and fill out the custom form correctly: no charge
              • if people do the same but use Priority Int'l Mail, I receive a 10 € fee stàndard

              So people: I know 1st Class doesn't come with a tracking #, but please USE it if I ask you to!..  ::)

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              • taksahaT
                taksaha
                Joined:

                G and Seul - thanks so much for the offer, guys! I will definately let you know - and please do not hesitate to PM me if you need any obscure Danish specialities.

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                • D
                  dcg
                  Joined:

                  Is it common to encounter UPS exceptions in international shipments?  I've placed two orders from IHUK and have received four exceptions between them!  (Obviously not the fault of anyone at IH; simply curious whether this is common, or if I'm just extremely unlucky).

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                  • SeulS
                    Seul
                    Joined:

                    Could you explain to my dumb arse what an exception is?..

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                    • D
                      dcg
                      Joined:

                      ^  😉 You get an email from UPS that's titled "UPS Exception Notification, Tracking Number (your tracking number here)".  Basically notifying you that there has been some sort of cock-up on their end and that your shipment is going to take longer to reach you.

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                      • SeulS
                        Seul
                        Joined:

                        Oh… Here they just cock up, and tell you nowt about it...

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                        • GilesG
                          Giles
                          IHUK Crew
                          Joined:

                          That does seem to be a higher incidence than i would expect.  I've had a look and it appears that your stuff is missing trucks and aircraft, I guess 6 lbs of IH gear slows the poor feckers down…..

                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                          • D
                            dcg
                            Joined:

                            @Giles:

                            That does seem to be a higher incidence than i would expect.  I've had a look and it appears that your stuff is missing trucks and aircraft, I guess 6 lbs of IH gear slows the poor feckers down…..

                            Hopefully not because they are wearing it.  😢  I'm ok with your legs having been (hopefully briefly) in those jeans, G, but no one else's!  😘

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                            • bagley920B
                              bagley920
                              Joined:

                              Guys, I work for UPS. An exception does not necessarily mean your package has been delayed, it just means something out of the ordinary has occured. Could be weather, could be a truck, plane, train, any method of transportation. With international shipments, more than likely it is a customs delay but that has nothing to do with UPS, it has to do with various country's governments and the greedy brokers that push international packages through.

                              If I am not I, who will be? -Henry David Thoreau

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                              • BlackheartB
                                Blackheart
                                Joined:

                                I had the same exception notice on my last order, it came on time, no delays.

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                                • D
                                  dcg
                                  Joined:

                                  Work for UPS, do you?  Hmm, the plot thickens…what size jeans do you wear???

                                  😉 j/k, thanks for the explanation.  With the previous exception my package still arrived in two days; this one did get delayed an extra day.

                                  Sadly, as G is well aware I have no other pants/shirts/jackets to wear, so I will patiently wait here in my underpants until the shipment arrives tomorrow.

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                                  • L
                                    LandoCal126 0
                                    Banned
                                    Joined:

                                    bagley920, great to know! I may come to you with a few questions if you don;t mind?

                                    Also, just wanted to mention that my most recent order from G & P was shipped out of Gosport on 11/10/2011 @ 7:34am BST. It is now "out for delivery" in NYC as of 11/11/2011 @ 7:30am EST. Simply AMAZING!!!

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                                    • bagley920B
                                      bagley920
                                      Joined:

                                      No problem, I'll answer what I can.

                                      If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                                      If I am not I, who will be? -Henry David Thoreau

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                                      • J
                                        jacoavlu
                                        Joined:

                                        I get an exception notice on about every order recently, but doesn't really seem to reflect a significant delay

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                                        • D
                                          dcg
                                          Joined:

                                          @bagley920:

                                          No problem, I'll answer what I can.

                                          If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                                          No offense intended, was just curious.  In this case, the exceptions were:

                                          -Shipment released too late for scheduled aircraft or truck departure.
                                          -The scheduled connection was missed. / Delivery rescheduled.

                                          The second resulted in a one day delay.  Not the end of the world.

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                                          • bagley920B
                                            bagley920
                                            Joined:

                                            Like I stated before, an exception isn't necessarily anything that affects your package. It could be 100 different things. If a package is stopped for an hour, it may not delay the package at all but the computer scanning system stopping would show an exception. A late airplane from another city, deicing a plane, etc

                                            9 times out of 10, the only exceptions that will actually delay your package are customs and weather, both of which are beyond UPS control.

                                            If I am not I, who will be? -Henry David Thoreau

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