Ask Giles and/or Alex Anything

[Giles]

@sabergirl said in Ask Giles and/or Alex Anything:

Seems like it’s completely unpredictable. In the case of the UK and Canada the goal post also keeps moving at the speed of dementia.

I’d say it’s a gamble, but if you want something bad enough, roll the dice.

If you buy from us, then we pick up all the taxes and handling charges.

Read this......

Whatever other companies, shops or brands do is up to them.....

[Daniel San]

@Alex
maybe I missed the information , did you changed to DHL express instead of UPS ?

[Alex]

@Daniel-San Yep. You must have missed it, because you selected "DHL Express Saver" as your shipping option at checkout

[Daniel San]

@Alex that’s when I noticed.
thought it was announced here and I missed that information.
is it only for german orders or in general?

[Alex]

All orders, outside the UK, for now

[popvulture]

Ah rats, I definitely prefer UPS. Certainly not a big deal, though.

[Jord]

@Alex Please keep DPD within the UK, they are the best up here in Scotland...

Although I couldn't imagine you guys ever using Evri

[Twistlock]

The only good thing about DHL in Germany is that they deliver on Saturdays, if they bother to come to your place and not drop at a pick up location right away...

[Daniel San]

@Twistlock
it’s DHL express, they only deliver on Saturdays if you pay extra for it. In Germany it’s an extra of 12€ for delivery saturdays.

[Twistlock]

Right, let's see how they do. UPS was super fast and reliable.

[sabergirl]

Is DHL just an option @Alex , or the default? DHL in my neck of the woods is no bueno.

[Alex]

It’s the firm choice. @AdamC surveyed a significant number of customers world wide and the overall response was overwhelmingly positive

[Ikeaparty]

DHL almost always delivers to my apartment successfully while UPS consistently delivers stuff to the building next door where the concierge happily accepts my packages but then wont let me claim them from him, he sends it back to UPS and it gets routed to a pickup point, looking forward to trying out DHL on my next order!

[sabergirl]

I’m sure it’ll be fine! DHL just doesn’t have any local presence in my town, as far as I know. They use contractors to deliver, I think. The last time I I had something shipped by them, a random guy in a Toyota Corolla handed me my package when I strolled down the sidewalk with my dog, from a location that wasn’t my house. I barely even identified myself.

[SKT]

@sabergirl my experience with DHL has been similar. A courier literally drives it 3 hours to Springfield from St Louis on day of expected delivery. Sometimes they make it by 7pm…sometimes they don’t. On the plus side, the item has always arrived so that’s good.

[John Galt]

Is there a choice for UPS for a fee at checkout? All of my UPS packages get delivered to the local UPS store awaiting my pickup so not laying out on my porch all day for the porch pirates. DHL has been an issue for me with having deliveries routed elsewhere or for signatures. FedEx is hard enough to coordinate and DHL is another level above them for me or my area.. It appears I’m in the minority.

[ZackB]

Just got a package from iron heart via DHL to the states yeaterday. Everything was perfect for me and same delivery time as UPS.

[sabergirl]

Super! I’m sure it’ll be fine. We will always be able to rely on stellar service from Iron Heart, and we will just train the local DHL contractor how to do it

[Denimhead 0]

@Alex I prefer DHL to UPS Newark warehouse purgatory

[Brian]

DHL is a good option for me as they have a presence in Australia unlike UPS who when the parcel gets here they offload it to the worst courier company in the whole country