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    Spring/Summer 2026 Collection Preview - Now Live

    Ask Giles and/or Alex Anything

    The Resource Centre
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    • Denimhead 0D
      Denimhead 0
      Iron Heart Deity
      @roydub87
      Joined:

      @roydub87 said in Ask Giles and/or Alex Anything:

      Yeah BUT like roll the dice 50$ or 200$???? Is there any way to guage?

      From my experience zero ryme or reason. Ordered two used shirts from Canada via UPS, both close to $200. Received a $51 bill from one purchase, then a $120 bill for the next. Good luck trying to talk w someone at UPS with reasoning skills.

      IG - gratefuldenimhead (jeans and boots), Norseamerican (bicycles)

      last edited by Denimhead 0 1 Reply Last reply Reply Quote 0
      • S
        sabergirl
        見習いボス
        Joined:

        @roydub87 its up to 35% from Canada, and they’ve eliminated the $800 threshold.

        So that’s like $87 on a $250 shirt.

        last edited by 1 Reply Last reply Reply Quote 0
        • R
          roydub87
          Raw and Unwashed
          Joined:

          Heard chef…. Damn these crazy times but grateful for yall

          last edited by 1 Reply Last reply Reply Quote 0
          • GilesG
            Giles
            IHUK Crew
            @sabergirl
            Joined:

            @sabergirl said in Ask Giles and/or Alex Anything:

            Seems like it’s completely unpredictable. In the case of the UK and Canada the goal post also keeps moving at the speed of dementia.

            I’d say it’s a gamble, but if you want something bad enough, roll the dice.

            If you buy from us, then we pick up all the taxes and handling charges.

            Read this......

            Whatever other companies, shops or brands do is up to them.....

            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

            last edited by Giles 1 Reply Last reply Reply Quote 0
            • Daniel SanD
              Daniel San
              見習いボス
              Joined:

              @Alex
              maybe I missed the information 🤔, did you changed to DHL express instead of UPS ?

              last edited by AlexA 1 Reply Last reply Reply Quote 0
              • AlexA
                Alex
                IHUK Crew
                @Daniel San
                Joined:

                @Daniel-San Yep. You must have missed it, because you selected "DHL Express Saver" as your shipping option at checkout 🙂

                last edited by 1 Reply Last reply Reply Quote 1
                • Daniel SanD
                  Daniel San
                  見習いボス
                  Joined:

                  @Alex 😁that’s when I noticed.
                  thought it was announced here and I missed that information.
                  is it only for german orders or in general?

                  last edited by Daniel San 1 Reply Last reply Reply Quote 0
                  • AlexA
                    Alex
                    IHUK Crew
                    Joined:

                    All orders, outside the UK, for now

                    last edited by JordJ 1 Reply Last reply Reply Quote 0
                    • popvultureP
                      popvulture
                      見習いボス
                      Joined:

                      Ah rats, I definitely prefer UPS. Certainly not a big deal, though.

                      WTB
                      IHSH-IHG-BLK XXL
                      Sugar Cane Coke Stripe SS L charcoal

                      last edited by 1 Reply Last reply Reply Quote 0
                      • JordJ
                        Jord
                        Haraki san Expert
                        @Alex
                        Joined:

                        @Alex Please keep DPD within the UK, they are the best up here in Scotland...

                        Although I couldn't imagine you guys ever using Evri 😆

                        last edited by 1 Reply Last reply Reply Quote 0
                        • TwistlockT
                          Twistlock
                          啓蒙家
                          Joined:

                          The only good thing about DHL in Germany is that they deliver on Saturdays, if they bother to come to your place and not drop at a pick up location right away...

                          last edited by Twistlock Daniel SanD 1 Reply Last reply Reply Quote 1
                          • Daniel SanD
                            Daniel San
                            見習いボス
                            @Twistlock
                            Joined:

                            @Twistlock
                            it’s DHL express, they only deliver on Saturdays if you pay extra for it. In Germany it’s an extra of 12€ for delivery saturdays. 🤑

                            last edited by 1 Reply Last reply Reply Quote 0
                            • TwistlockT
                              Twistlock
                              啓蒙家
                              Joined:

                              Right, let's see how they do. UPS was super fast and reliable.

                              last edited by 1 Reply Last reply Reply Quote 2
                              • S
                                sabergirl
                                見習いボス
                                Joined:

                                Is DHL just an option @Alex , or the default? DHL in my neck of the woods is no bueno.

                                last edited by 1 Reply Last reply Reply Quote 0
                                • AlexA
                                  Alex
                                  IHUK Crew
                                  Joined:

                                  It’s the firm choice. @AdamC surveyed a significant number of customers world wide and the overall response was overwhelmingly positive

                                  last edited by Alex Denimhead 0D 1 Reply Last reply Reply Quote 2
                                  • IkeapartyI
                                    Ikeaparty
                                    Haraki san Expert
                                    Joined:

                                    DHL almost always delivers to my apartment successfully while UPS consistently delivers stuff to the building next door where the concierge happily accepts my packages but then wont let me claim them from him, he sends it back to UPS and it gets routed to a pickup point, looking forward to trying out DHL on my next order!

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • S
                                      sabergirl
                                      見習いボス
                                      Joined:

                                      I’m sure it’ll be fine! DHL just doesn’t have any local presence in my town, as far as I know. They use contractors to deliver, I think. The last time I I had something shipped by them, a random guy in a Toyota Corolla handed me my package when I strolled down the sidewalk with my dog, from a location that wasn’t my house. I barely even identified myself. 😂

                                      last edited by SKTS 1 Reply Last reply Reply Quote 1
                                      • SKTS
                                        SKT
                                        見習いボス
                                        @sabergirl
                                        Joined:

                                        @sabergirl my experience with DHL has been similar. A courier literally drives it 3 hours to Springfield from St Louis on day of expected delivery. Sometimes they make it by 7pm…sometimes they don’t. On the plus side, the item has always arrived so that’s good.

                                        last edited by 1 Reply Last reply Reply Quote 1
                                        • John GaltJ
                                          John Galt
                                          啓蒙家
                                          Joined:

                                          Is there a choice for UPS for a fee at checkout? All of my UPS packages get delivered to the local UPS store awaiting my pickup so not laying out on my porch all day for the porch pirates. DHL has been an issue for me with having deliveries routed elsewhere or for signatures. FedEx is hard enough to coordinate and DHL is another level above them for me or my area.. It appears I’m in the minority.

                                          No one’s happiness but my own is in my power to achieve or to destroy.

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • ZackBZ
                                            ZackB
                                            Haraki san Student
                                            Joined:

                                            Just got a package from iron heart via DHL to the states yeaterday. Everything was perfect for me and same delivery time as UPS.

                                            last edited by 1 Reply Last reply Reply Quote 2
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