Ask Giles and/or Alex Anything

[roydub87]

Ok so I’m not expert on the new customs policies so I’m inquiring to the IH wizards regarding shipping from the UK to the US. If I buy something that ships over say DHL what the hell am I gonna pay in customs fees to get it here into the US? Same question for Canada actually;lay as I recently passed on a 20th anniversary UHF for a little over 250 because of this issue and it’s killing me

[sabergirl]

Seems like it’s completely unpredictable. In the case of the UK and Canada the goal post also keeps moving at the speed of dementia.

I’d say it’s a gamble, but if you want something bad enough, roll the dice.

[roydub87]

Yeah BUT like roll the dice 50$ or 200$???? Is there any way to guage?

[Chibs]

@AdamJ said in Ask Giles and/or Alex Anything:

@Chibs

YAAAAAAAASSSS!!!
Thank you Adam!!

However, now I feel awkwardly underdressed.

[Denimhead 0]

@roydub87 said in Ask Giles and/or Alex Anything:

Yeah BUT like roll the dice 50$ or 200$???? Is there any way to guage?

From my experience zero ryme or reason. Ordered two used shirts from Canada via UPS, both close to $200. Received a $51 bill from one purchase, then a $120 bill for the next. Good luck trying to talk w someone at UPS with reasoning skills.

[sabergirl]

@roydub87 its up to 35% from Canada, and they’ve eliminated the $800 threshold.

So that’s like $87 on a $250 shirt.

[roydub87]

Heard chef…. Damn these crazy times but grateful for yall

[Giles]

@sabergirl said in Ask Giles and/or Alex Anything:

Seems like it’s completely unpredictable. In the case of the UK and Canada the goal post also keeps moving at the speed of dementia.

I’d say it’s a gamble, but if you want something bad enough, roll the dice.

If you buy from us, then we pick up all the taxes and handling charges.

Read this......

Whatever other companies, shops or brands do is up to them.....

[Daniel San]

@Alex
maybe I missed the information , did you changed to DHL express instead of UPS ?

[Alex]

@Daniel-San Yep. You must have missed it, because you selected "DHL Express Saver" as your shipping option at checkout

[Daniel San]

@Alex that’s when I noticed.
thought it was announced here and I missed that information.
is it only for german orders or in general?

[Alex]

All orders, outside the UK, for now

[popvulture]

Ah rats, I definitely prefer UPS. Certainly not a big deal, though.

[Jord]

@Alex Please keep DPD within the UK, they are the best up here in Scotland...

Although I couldn't imagine you guys ever using Evri

[Twistlock]

The only good thing about DHL in Germany is that they deliver on Saturdays, if they bother to come to your place and not drop at a pick up location right away...

[Daniel San]

@Twistlock
it’s DHL express, they only deliver on Saturdays if you pay extra for it. In Germany it’s an extra of 12€ for delivery saturdays.

[Twistlock]

Right, let's see how they do. UPS was super fast and reliable.

[sabergirl]

Is DHL just an option @Alex , or the default? DHL in my neck of the woods is no bueno.

[Alex]

It’s the firm choice. @AdamC surveyed a significant number of customers world wide and the overall response was overwhelmingly positive

[Ikeaparty]

DHL almost always delivers to my apartment successfully while UPS consistently delivers stuff to the building next door where the concierge happily accepts my packages but then wont let me claim them from him, he sends it back to UPS and it gets routed to a pickup point, looking forward to trying out DHL on my next order!