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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    The Works Address and How to Get There

    The Resource Centre
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    • AlexA
      Alex
      IHUK Crew
      Joined:

      Yes it is

      last edited by 1 Reply Last reply Reply Quote 0
      • D
        DrPat
        Iron Heart Deity
        Joined:

        I will be visiting Japan next month and had a few questions about The Works.

        (1) Does the online store reflect the items in stock at the physical store? https://ironheart.shop-pro.jp/
        (2) Is The Works set up to do tax free purchases (or offer the tax refund)?
        (3) Can you receive a tax refund for purchases made online? I couldn't find any info regarding this.

        last edited by louisboscoL 1 Reply Last reply Reply Quote 0
        • pechelmanP
          pechelman
          啓蒙家
          Joined:

          No to all questions. I bought something at the store that showed out of stock on the jp site.

          The only way I think you can get a tax refund is by following this process on the same day. There might be other places that have these counters but I didn't know this until after our visit.
          https://www.takashimaya-global.com/en/tax/

          last edited by D 1 Reply Last reply Reply Quote 3
          • D
            DrPat
            Iron Heart Deity
            @pechelman
            Joined:

            @pechelman said in The Works Address and How to Get There:

            No to all questions. I bought something at the store that showed out of stock on the jp site.

            The only way I think you can get a tax refund is by following this process on the same day. There might be other places that have these counters but I didn't know this until after our visit.
            https://www.takashimaya-global.com/en/tax/

            Thanks. I also saw that page but I thought it was relevant only for the stores in the Takashimaya chain.

            last edited by 1 Reply Last reply Reply Quote 0
            • pechelmanP
              pechelman
              啓蒙家
              Joined:

              I think that might be true @DrPat. We went to one of those counters inside a department store for something the wife bought there and the whole process seemed very oriented to in store items. Could be worth a try.

              last edited by 1 Reply Last reply Reply Quote 0
              • louisboscoL
                louisbosco
                啓蒙家
                @DrPat
                Joined:

                @DrPat

                1. can't say for sure. I've never visited their website
                2. yes (from what I vaguely remember in 2019) could be wrong on this..
                3. no

                tax refund in Japan is a lot easier now. when you enter the country, there's a sticker. business use that QR code to process tax free purchases. as opposed to the old method where they fill out forms and staple it to your passport, only to be removed as you leave the country.

                only departmental stores require you to go to a counter as stated above.

                also in Japan, you pay the tax free rate upfront. you do not pay tax included and claim it back at the airport.

                "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                • Harvey Specter
                last edited by louisbosco D 1 Reply Last reply Reply Quote 1
                • D
                  DrPat
                  Iron Heart Deity
                  @louisbosco
                  Joined:

                  @louisbosco Thanks for the info!

                  last edited by 1 Reply Last reply Reply Quote 0
                  • pechelmanP
                    pechelman
                    啓蒙家
                    Joined:

                    There were a couple of us there last week. We both asked separately about tax free and they kindly said no each time.

                    Also, we did the qr coffee registration with visit Japan and not a single retailer used it, instead doing it the old way of writing down info and taking a picture of our passport.

                    last edited by GilesG 1 Reply Last reply Reply Quote 1
                    • GilesG
                      Giles
                      IHUK Crew
                      @pechelman
                      Joined:

                      @pechelman said in The Works Address and How to Get There:

                      and not a single retailer used it

                      Welcome to Japan.....

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 1 Reply Last reply Reply Quote 2
                      • louisboscoL
                        louisbosco
                        啓蒙家
                        Joined:

                        it's really down to individual business I guess. the smaller ones don't really do it, but major tourist hotspots ie. Uniqlo do provide tax refunds.

                        "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                        • Harvey Specter
                        last edited by 1 Reply Last reply Reply Quote 2
                        • JerkStoreJ
                          JerkStore
                          Raw and Unwashed
                          Joined:

                          The Real McCoys and Iron Heart are the only two smaller brands that didn't offer tax free shopping when I was in Japan in January. SDA and Jelado offered tax free. A few others did, too.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • D
                            DrPat
                            Iron Heart Deity
                            Joined:

                            I made it to the shop yesterday. Using Google maps makes the journey painless, except for the fact that it takes almost an hour and a half to get there from west Tokyo.

                            Here you can see the location of the bus stop at Hachioji station.

                            IMG_5700.png

                            And you can follow along as the bus drives.

                            IMG_5703.png

                            I can confirm that they don’t do tax free.

                            A few pics.

                            IMG_5720.jpeg

                            IMG_5707.jpeg

                            IMG_5712.jpeg

                            IMG_5713.jpeg

                            last edited by DrPat 1 Reply Last reply Reply Quote 9
                            • MattM
                              Matt
                              見習いボス
                              Joined:

                              IMG_0555.jpeg

                              Hey @Karol ^

                              last edited by Matt KarolK 1 Reply Last reply Reply Quote 1
                              • KarolK
                                Karol
                                啓蒙家
                                @Matt
                                Joined:

                                @Matt no matter how hard I try, I can’t make them look like IHSH-379-RED - Ultra Heavy Flannel Ombré Check Work Shirt - Red. 😉
                                So far I have not seen them on any photos from Japan, they seem to be victims of supply chain shortages.

                                Favorite:
                                IH-888S-21 | IH-888-XHSib | IH-805 | IH-729-PUR | IH-555-XHS | IH-555S-25MB
                                IHSH-339-SAX | IHSH-341-BLK | IHSH-293-OD | IHSH-362-BLK | IHSH-409-IB | IHSH-336-OD | IHSB-BIGBUCK-BLK
                                IHV-44-BLK | IHV-02-BLK
                                IHJ-75-BLK | IHJ-79-BLK | IHM-37-ODG

                                last edited by 1 Reply Last reply Reply Quote 0
                                • MattM
                                  Matt
                                  見習いボス
                                  Joined:

                                  Sorry, I thought that was the red you were after. My bad.

                                  last edited by 1 Reply Last reply Reply Quote 1
                                  • Cents or Non CentsC
                                    Cents or Non Cents
                                    Raw and Unwashed
                                    Joined:

                                    Heading out to IH tomorrow morning bright and early (from Tokyo), I can't wait!

                                    last edited by 1 Reply Last reply Reply Quote 2
                                    • Cents or Non CentsC
                                      Cents or Non Cents
                                      Raw and Unwashed
                                      Joined:

                                      IMG_8946.JPG

                                      I bought a couple of things...

                                      IMG_8988.JPG

                                      last edited by 1 Reply Last reply Reply Quote 7
                                      • Denman JohnD
                                        Denman John
                                        Haraki san Prodigy
                                        Joined:

                                        Greetings from the west coast of Canada!

                                        New member to the forum with a question for you seasoned Iron Heart veterans. I’ll be going to Japan next week and wondering if any of you have been to the Hachioji store? If so, what should I expect? Are there items that are exclusive to Japan? How is the range and selection of Iron Heart gear? Any advice?

                                        Does anyone know of any other stores in the greater Tokyo area that carry Iron Heart products?

                                        Thanks in advance
                                        John

                                        last edited by pechelmanP 1 Reply Last reply Reply Quote 0
                                        • todyT
                                          tody
                                          啓蒙家
                                          Joined:

                                          I guess you will find valuable information here:
                                          https://www.ironheart.co.uk/forum/topic/1946/the-works-address-and-how-to-get-there?page=1

                                          last edited by goosehdG 1 Reply Last reply Reply Quote 2
                                          • goosehdG
                                            goosehd
                                            Mod Squad
                                            @tody
                                            Joined:

                                            @tody Thank you! @Denman-John Moved to the referenced thread.

                                            "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                            last edited by 1 Reply Last reply Reply Quote 0
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