New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

[goosehd]

It will most definitely be worth the wait. From what I’ve seen and experienced its leaps and bounds ahead of the current system.

These guys have been working their butts off and it shows. I hope you guys enjoy what they’ve put together

[EdH]

Good luck with the migration!

[jordanscollected]

Does this mean it will be even easier for us to move money from our bank accounts to yours @Giles ?

IHUK team, it seems like most new websites have some sort of AI integration in their systems. Do you have a similar plan to utilize it?

[Alex]

@jordanscollected said in New Iron Heart Website - Launching Soon!:

IHUK team, it seems like most new websites have some sort of AI integration in their systems. Do you have a similar plan to utilize it?

Not at the moment

[jordanscollected]

@Alex I dislike AI being shoved in our faces everywhere, but I can see where it would be helpful on the business side of it.

[Alex]

We use it for some things behind the scenes, and its already integrated with things like chat bots etc, but no further plans for the time being

[deanclean]

Maybe some surprise new releases to coincide with new website?

[Bridger]

Some timely Easter Eggs perhaps

[EdH]

@jordanscollected Dude, tell me about it. I need to speak to a human being at Substack about one of my subscriptions going all fuckey and I cannot for the life of me get hold of a real human being. The chatbot just directs me to the same unhelpful FAQ pages, or to an email address which is answered by, you guessed it, another chatbot.

[Buckeye]

Honestly I love the current site; I can’t wait to see an even more improved version of it!

[Karol]

Cant wait to see the new thing!

[Alex]

@deanclean said in New Iron Heart Website - Launching Soon!:

Maybe some surprise new releases to coincide with new website?

Maybe, though that is largely dictated by what is ready in japan. It means nothing will launch on the old site after this week, though..

[motojobobo]

@Buckeye said in New Iron Heart Website - Launching Soon!:

Honestly I love the current site; I can’t wait to see an even more improved version of it!

• 1 here.

[Karol]

Good luck with the change lads!!!

[Alex]

The current website will be turned off at 10AM BST on Tuesday 15th of April and we're aiming to go live between 24-48 hours after this depending on a few things we need to take care of behind the scenes.

Some things to note:

• Your existing customer accounts will be ported over, but we are unable to import your passwords. We will send an email inviting you to re-activate your account on the new system.

• All of your order history will be migrated over and it will live in your account as usual. Reward vouchers will also be carried over and the codes will remain the same.

• We are changing to a new CRM platform so there will be a brief period where our current help desk is unable to respond to your queries whilst we get setup. All other social channels such as Instagram, Facebook and the forum (of course!) will not be affected.

• Any orders that have been placed up to the morning of Tuesday 15th April, we are aiming to have them all processed and shipped (where possible) before the down time.

[Brian]

@EdH just keep typing speak to a human human into the chats
It will get you somewhere

I’ve had lots of practice with these things as a disgruntled customer / user of many companies

[AdamJ]

@Brian rest assured our new live chat is the same people you know and love

[JoshC]

@Brian every time you open a chat now im gunna be there like

[Alex]

The forum has now been moved to its new domain. Redirect are being put in place as I type, but if you have it bookmarked, or you have the mobile shortcut downloaded on your device, you will need to update it:
https://forum.ironheart.co.uk

You will need to login again as it's now treated as a 'new' domain. You'll also need to reinstall the app if you added it to your home screen.

[neph93]

@JoshC Star Wars memes are the best memes