What makes IH special?
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@Lennarton I get a brick and mortar shopping experience with Iron Heart from the comfort of my home. I get reliable measurements on every single item, and I can understand how an item fits well before I try it on. I can't speak to other Japanese brands, as I only have personal experience with Iron Heart, but the quality and thought in every piece is clear once you have it in your hands.
I've told this story before, but this seems like a good time to tell it again. I went to Iron Heart's 10-year anniversary party in NYC in 2012, and afterwards, we wandered the streets in a pack and found ourselves at a bar somewhere. I was sitting next to @Giles at the bar chatting, and we were having a conversation about the quality of Iron Heart. He asked me to take off my hickory striped western shirt (IHSH-07) and turn it inside out. He then proceeded to point out the attention to detail in the finishing of the shirt, and that it looks just as good inside-out as it does right-side-out. The seams, the stitching, and the overall construction was clearly head and shoulders above anything else I'd ever seen. Over the years I've owned many different items from Iron Heart, and the consistent quality is still just as good as it was that night in the bar, and if anything, it keeps getting better.
No other brand that I've ever seen takes customer feedback like IH. No other brand has a community quite like IH. And no other brand has customer service like IH. I can order something from the UK to California, and it usually arrives in 3 days. That's faster than I've received things from New York, or even California sometimes.
I'm sure other Japanese brands are making awesome stuff, but it really comes down to the experience overall. From the minute you interact with the IHUK website, or an IHUK team member, to the minute you try on your new item, and the whole wearing experience after. And knowing that IH offers free repairs brings the whole experience full-circle. The customer support is second to none, and while other brands might be making high quality clothing, nobody creates the experience quite like Iron Heart.
THAT is what makes Iron Heart special.
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@Lennarton So don't buy them. We can't make enough, so we'd rather sell to people who really appreciate what we do. And we have zero problems with people buying from other brands...
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@Mizmazzle yes, that´s what I already know. But I only some of you can exactly say why it´s the best in their point of view. Most say something about the costumer service. What about the prices, the cuts, the quality. I can´t see arguments.
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@goosehd thanks. I´ll read it
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I don’t pretend that there is a perfect brand out there. I love PBJ’s denim and simplicity but loathe their cuts (corny, dated skinny jeans, low rise, generally bad fit for me personally. And obvious disclaimer: that’s just an opinion. Other people like it and that’s fine! Same basic synopsis of RGT). RMC is amazing but for the price isn’t always as well built as IH. I like brands like Sugar Cane and Stevenson but I guess in the end I just prefer IH’s denim — I haven’t found a cut that’s the Goldilocks pair for me, but that’s ok (wish the 634 had just a liiiittle higher rise). Bottom line is that I like the way they fade better than any other brand, and above all the customer service and COMMUNITY
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I agree with you this person has that edgelord contrarian vibe, but hey, I don’t mind professing a bit of IH love with my cup of coffee.
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@Lennarton said in What makes IH special?:
I can´t see arguments.
I only see one person arguing here. It’s something we have a low tolerance for so maybe just accept our answers to your question and move on.
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@seawolf thank you. we have an IH shop here in Hamburg, Germany. I can cofirm the customer service is well. They´ve called me after an Email with some question in it. It was a bit surprising, because I was wondering where did they get my number from ?! At the end they tried to persuade me to buy a pair of jeans about 329€.
So you have your own story with IH. Like most of you. Maybe it´s just a point of view which clothes Made in Japan are the best. I own a "The Flat Head Single Rider Jacket". It´s also high end quality!
As far as I can read most of you are from North America. And I think IH is perfect for most of you. Because it fits in the Heritage clothes wich is originally from America. It´s just a new interpretation and Made in Japan which gives the good old vintage look a new style. -
@Giles it´s just a question. Don´t mind.
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@Lennarton incorrect as most of IH’s clients and members here on the forum are from all over the world.
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Iron Heart fits me well. It's the same reason I like PBJ jeans.
If Sugar Cane didn't have short arms, if Real McCoy wasn't so baggy, and so on, I would buy those other brands as well.
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@Lennarton said in What makes IH special?:
@seawolf thank you. we have an IH shop here in Hamburg, Germany. I can cofirm the customer service is well. They´ve called me after an Email with some question in it. It was a bit surprising, because I was wondering where did they get my number from ?! At the end they tried to persuade me to buy a pair of jeans about 329€.
So you have your own story with IH. Like most of you. Maybe it´s just a point of view which clothes Made in Japan are the best. I own a "The Flat Head Single Rider Jacket". It´s also high end quality!
As far as I can read most of you are from North America. And I think IH is perfect for most of you. Because it fits in the Heritage clothes wich is originally from America. It´s just a new interpretation and Made in Japan which gives the good old vintage look a new style.Did you create an account with IH Germany and enter your phone number? If so, that's how they got it.
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@DrPat thanks. that´s a good and short answer
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@DrPat I know. I didn´t
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Whether a brand is special or not is a matter of personal opinion and dependent on the value and meaning (and thus also the price) you assign to it. Just because millions of people think that a brand is special, doesn't mean I will. A million opinions couldn't change my mind about a brand or product if I were convinced of the idea, to begin with, that it's all just nothing but a big hype. To truly find out the answer to your question, you have to put aside what everyone thinks and experience and find out for yourself if the brand or product is special to you. Should you then still come to the conclusion that the brand isn't worth to you what others say it's worth, then fortunately, there are plenty of options to choose from that you might consider "special" (and others maybe don't).
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Did you come here with a general desire to learn why people like IH, or just to say you think it’s not worth it?
Either way, we’re not here to sell or convince anyone on it. Very simply, if you get it you get it. If you don’t, just move on?
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@Alex @Giles I am going to lock this one down as it has run its course.
@Lennarton I hope that you give IH a try as many of us are loyal customers to both the brand and to the people that we on the forum call family. I truly wish that one day you too get to see this and hope that the responses provided to your question were helpful.
Locked.
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G goosehd locked this topic on
