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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Where do we report issues with the new forum?

    New Forum Frequently Asked Questions
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    • goosehdG
      goosehd
      Mod Squad
      Joined:

      @Mister_Brue I have not had that problem. Do you have your zoom setting to 100%, higher?? May be the cause of your issue.

      "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

      last edited by 1 Reply Last reply Reply Quote 0
      • WhiskeySandwichW
        WhiskeySandwich
        啓蒙家
        Joined:

        Idk if this has been mentioned above, sorry I only went up a few, but I keep having credential issues on my mobile. It will occasionally log me out and then says my auto-login (keychain?) is invalid and locks my account.

        "The greatest obstacle to living is expectancy, which hangs upon tomorrow and loses today...The whole future lies in uncertainty: Live immediately."
        -Seneca

        last edited by 1 Reply Last reply Reply Quote 0
        • D
          DrPat
          Iron Heart Deity
          Joined:

          When I get to this screen on my iPhone I can’t get rid of the black box. I had to close the browser and open a new one.

          IMG_1199.png

          last edited by AdamJA 1 Reply Last reply Reply Quote 0
          • AdamJA
            AdamJ
            IHUK Crew
            @DrPat
            Joined:

            @DrPat Sorry, we'll check this out asap

            The devil is in the detail..

            last edited by AlexA IH-GARYI D Tago MagoT todyT 5 Replies Last reply Reply Quote 0
            • AlexA
              Alex
              IHUK Crew
              @AdamJ
              Joined:

              @AdamJ same

              last edited by 1 Reply Last reply Reply Quote 0
              • IH-GARYI
                IH-GARY
                Haraki san Student
                @AdamJ
                Joined:

                @AdamJ Same here, iPhone 16 Pro/iOS 18.1.1

                My contribution, to urban blues…

                last edited by 1 Reply Last reply Reply Quote 0
                • D
                  DrPat
                  Iron Heart Deity
                  @AdamJ
                  Joined:

                  @AdamJ thanks. It doesn’t seem to happen every time I open the black box. I’m trying to figure out how I can consistently reproduce it.

                  last edited by 1 Reply Last reply Reply Quote 1
                  • Tago MagoT
                    Tago Mago
                    Mod Squad
                    @AdamJ
                    Joined:

                    @AdamJ I sometimes have this issue when I swipe to return to the previous page

                    last edited by 1 Reply Last reply Reply Quote 0
                    • todyT
                      tody
                      啓蒙家
                      @AdamJ
                      Joined:

                      @AdamJ I have a probably related issue with the chat window, can't get rid of that on my cellphone either when I open it through notifications.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • endoE
                        endo
                        見習いボス
                        Joined:

                        I'm getting '403' pages when trying to get into the forum by bookmarks. Only way that seems to work is via the Forum link on the shop's page. Even the google link doesn't work. Am I the only one? What's wrong?

                        si tacuisses

                        last edited by 1 Reply Last reply Reply Quote 1
                        • GilesG
                          Giles
                          IHUK Crew
                          Joined:

                          Yeah, we have been having issues I am afraid. Tech guys will look at it Monday....

                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                          last edited by 1 Reply Last reply Reply Quote 0
                          • endoE
                            endo
                            見習いボス
                            Joined:

                            I'm just glad it's not my dumbness.

                            si tacuisses

                            last edited by 1 Reply Last reply Reply Quote 0
                            • BrianB
                              Brian
                              Joined:

                              403 is better than 404 error

                              last edited by 1 Reply Last reply Reply Quote 0
                              • Denman JohnD
                                Denman John
                                Haraki san Prodigy
                                Joined:

                                Couldn’t access the forum and website for a couple of days from Canada. I’m in Bangkok now and it seems to be working fine … I know a few people from North America who couldn’t access the site as well. Hopefully it’s all fixed now.

                                last edited by goosehdG 1 Reply Last reply Reply Quote 0
                                • goosehdG
                                  goosehd
                                  Mod Squad
                                  @Denman John
                                  Joined:

                                  @Denman-John I've been on the forum with no issues. @AdamJ heads up that there may be an issue somewhere.

                                  "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • Denman JohnD
                                    Denman John
                                    Haraki san Prodigy
                                    Joined:

                                    @goosehd “403 Forbidden” I mentioned it to IH via Instagram and they were aware of it. A few others had the same problem. All is well here at Bangkok airport today.

                                    last edited by goosehdG 1 Reply Last reply Reply Quote 1
                                    • goosehdG
                                      goosehd
                                      Mod Squad
                                      @Denman John
                                      Joined:

                                      @Denman-John Yes there has been 403 issues and the crew are working on it. I don't know if it's widespread though and I personally haven't seen it.

                                      "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • Y
                                        yannis
                                        Haraki san Expert
                                        Joined:

                                        I get the same message 403 Forbidden at random times and is nothing wrong with my internet. It started 2 days ago.

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • goosehdG
                                          goosehd
                                          Mod Squad
                                          Joined:

                                          @Denman-John @yannis moved your posts here.

                                          "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                          last edited by 1 Reply Last reply Reply Quote 1
                                          • Denimhead 0D
                                            Denimhead 0
                                            Iron Heart Deity
                                            Joined:

                                            I couldn’t get on all weekend. Didn’t know what to do with all the extra time 😁

                                            IG - gratefuldenimhead (jeans and boots), Norseamerican (bicycles)

                                            last edited by 1 Reply Last reply Reply Quote 2
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