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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

Iron Heart - USA

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  • G
    Giles
    IHUK Crew
    Joined: 22 Sept 2009

    Bank account 100% sorted and we are able to deposit, just got to make sure we can withdraw 😃 😃

    Next on the list is sorting out credit card processing, not having social security numbers is causing Braintree (who do our UK based credit card processing) to scratch their heads

    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

    last edited by 19 Jun 2018, 15:24 1 Reply Last reply Reply Quote 0
    • G
      Giles
      IHUK Crew
      Joined: 22 Sept 2009

      And in any other news.

      Ignition will now be a Kens Factory brand.  It will not be labelled Iron Heart.  It is likely to go a bit more hard-core bikery.

      Haraki and IHUK will work on a new sub-brand called Iron Heart Racing which is likely to include some Hot Rod styled clothing plus some other interesting bits and pieces…..

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by 19 Jun 2018, 15:26 1 Reply Last reply Reply Quote 0
      • B
        Brock
        Raw and Unwashed
        Joined: 8 Sept 2015

        You can use my SSN…

        Sent from my iPhone using Tapatalk

        last edited by 19 Jun 2018, 15:29 1 Reply Last reply Reply Quote 0
        • U
          UnTucked
          Joined: 16 Nov 2014

          That's a HUGE restructuring

          In search of:
          IHV-04, med.
          IHSH-185, large
          IHSH-186, large (khaki, and green)

          last edited by 19 Jun 2018, 15:38 1 Reply Last reply Reply Quote 0
          • M
            mclaincausey
            見習いボス
            Joined: 12 Apr 2013

            @Giles:

            Bank account 100% sorted and we are able to deposit, just got to make sure we can withdraw 😃 😃

            Next on the list is sorting out credit card processing, not having social security numbers is causing Braintree (who do our UK based credit card processing) to scratch their heads

            My soon to be former employer is TransUnion. They are one of 3 Nationwide credit reporting agencies. They just bought one of the same for the UK, CallCredit. Perhaps there's something they can do to help.

            Think it, be it.

            last edited by 19 Jun 2018, 16:20 1 Reply Last reply Reply Quote 0
            • G
              Giles
              IHUK Crew
              Joined: 22 Sept 2009

              I've just been told to put my passport number in the Security Number field!

              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

              last edited by 19 Jun 2018, 16:34 1 Reply Last reply Reply Quote 0
              • G
                Giles
                IHUK Crew
                Joined: 22 Sept 2009

                We are making progress with setting up the 2 site Iron Heart online shop.

                If we recognise a person is coming into the web-site form USA we will direct them to www.ironheartamerica.com, otherwise, they will be directed to www.ironheart.co.uk.  Customers will be able to override the auto choice.  But we really want US customers to buy from the US site (same people, same prices, same product, better checkout experience), the override is really there for if our auto-choice gets fooled because you are using a VPN or the like.

                www.ironheartamerica.com will have tailored FAQ's and a US-based credit card processor.  Shipments will still come from the UK, but as our current shipping to the US from the UK takes no longer than 3 working days and the threshold for import duties in USD800, we see no issues there (larger shipments will be broken into sub USD800 parcels)

                We are trying to work out what a sensible return shipping rate to us should be.  What approx prices do you have to pay to return a shipment to the sender who is based in the US?

                We're thinking of offering return shipping for various weights:

                <1lb
                1-2lb
                2-4lb
                4-6lb

                6lb

                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                last edited by 8 Jan 2018, 15:53 1 Aug 2018, 15:50 1 Reply Last reply Reply Quote 0
                • M
                  manufc10
                  Iron Heart Deity
                  Joined: 14 Mar 2015

                  So everything that is available on the IHUK site will be available on the IHUS site?

                  When a new product goes live on the IHUK site it will simultaneously go live on the IHUS site?

                  Will this confuse matters at all when a popular product goes live and there is a bun-fight?

                  last edited by 1 Aug 2018, 17:03 1 Reply Last reply Reply Quote 0
                  • G
                    Giles
                    IHUK Crew
                    Joined: 22 Sept 2009

                    Both sites use exactly the same "shop", what that means is that it makes no difference which site you are on as regards what is in stock and what is not….

                    Anyway, that is not the question I asked  😉 😉 😉

                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                    last edited by 1 Aug 2018, 17:27 1 Reply Last reply Reply Quote 0
                    • M
                      manufc10
                      Iron Heart Deity
                      Joined: 14 Mar 2015

                      Oh yeah…you wanted an answer  😉

                      I just shipped a pair of chinos back to a US vendor and it was about 8 dollars.  I guess it will depend on weight and how far it's being shipped but I would say it's in the 7-15 dollar range?  That's using USPS.

                      last edited by 8 Jan 2018, 18:18 1 Aug 2018, 18:17 1 Reply Last reply Reply Quote 0
                      • J
                        Jett129
                        見習いボス
                        Joined: 17 Aug 2011

                        The last time I paid return shipping was to RRL,and they deducted $7 from my refund for a shirt.

                        last edited by 1 Aug 2018, 18:26 1 Reply Last reply Reply Quote 0
                        • B
                          Brock
                          Raw and Unwashed
                          Joined: 8 Sept 2015

                          I just used USPS to Ship a pair of bike wheels approx 9 lbs including packaging and it cost the buyer about $83.

                          Small stuff USPS Priority is usually $7-$10

                          Sent from my iPhone using Tapatalk

                          last edited by 1 Aug 2018, 20:26 1 Reply Last reply Reply Quote 0
                          • Crowbar22VFFVC
                            Crowbar22VFFV
                            Joined: 11 Apr 2015

                            Wow!! Just saw this thread. Very interesting to me being a Southern California Native and life long motorcycle and auto racing enthusiast, also totally obsessed with Iron Heart. What does this mean will there be a Iron Heart brick and mortar  presence here in So Cal? Self Edge is great (they turned me on to you guys) but when I see pictures of the IH Japanese retail shop they look awesome very much motorcycle oriented it makes me want to take a trip to Japan just to check out those stores. Well I’m right here in So Cal a few miles north of Long Beach let me know if you guys need a local who is part of the MC scene here in California to lend a hand! No BS. yours truly Marty”Crowbar”Nation

                            last edited by 10 Sept 2018, 07:14 1 Reply Last reply Reply Quote 0
                            • Crowbar22VFFVC
                              Crowbar22VFFV
                              Joined: 11 Apr 2015

                              I do a lot of EBay sales and purchases for clothing I use USPS and for a pair of 21oz jeans in the lower 48 states is about 7 to 12 US dollars if that’s helpful

                              last edited by 10 Sept 2018, 07:21 1 Reply Last reply Reply Quote 0
                              • Crowbar22VFFVC
                                Crowbar22VFFV
                                Joined: 11 Apr 2015

                                I’m excited about the Iron Heart Racing brand sounds right on point and the So Cal aspect of it makes sense hey this is where drag racing was invented and the whole performance Harley-Davidson scene started here. go on YouTube and put Harley wheelies in the search and all those video are shot in California by Californians with California riders‼️‼️🏁🏁💚💚 ok I am a little biased to Calif ‼️‼️

                                last edited by 10 Sept 2018, 07:29 1 Reply Last reply Reply Quote 0
                                • DionD
                                  Dion
                                  Joined: 15 Mar 2015

                                  Excuse me if it has already been clarified before somewhere but what's the current state of the two new IH labels?

                                  last edited by 5 May 2019, 16:16 1 Reply Last reply Reply Quote 0
                                  • neph93N
                                    neph93
                                    見習いボス
                                    Joined: 18 Aug 2014

                                    If I remember correctly, Ignition is now a thing between Haraki-san and Ken’s Factory whereas IH USA was scaled back. The result was IHUK’s American online store and the increase in retail outlets carrying IH in the USA.

                                    “Some of those that work forces
                                    Are the same that burn crosses”

                                    • Virginia Woolf
                                    last edited by 5 May 2019, 16:38 5 May 2019, 16:36 1 Reply Last reply Reply Quote 0
                                    • DionD
                                      Dion
                                      Joined: 15 Mar 2015

                                      Thanks for the clarification! I just saw the Boss wearing new stretch denim on his blog the other day and remembered the new labels.

                                      last edited by 6 May 2019, 14:47 1 Reply Last reply Reply Quote 0
                                      • S
                                        sabergirl
                                        見習いボス
                                        Joined: 4 Oct 2013

                                        @Dion:

                                        new stretch denim

                                        Please oh please I’ve been waiting so long

                                        Sent from my iPhone using Tapatalk

                                        last edited by 6 May 2019, 14:58 1 Reply Last reply Reply Quote 0
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