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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

    The Resource Centre
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    • DionD
      Dion
      Joined:

      Picked up today, expected delivery tomorrow. Not bad if DHL can keep its word. Did you drop UPS completely?

      last edited by 1 Reply Last reply Reply Quote 0
      • GilesG
        Giles
        IHUK Crew
        Joined:

        We still have a contract with them, but currently are not using them….

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Reply Last reply Reply Quote 0
        • steelworkerS
          steelworker
          見習いボス
          Joined:

          Shipped the 11th, received the 13th at 3:00pm.  🙂  That works.

          Those are my principles, and if you don't like them…
          Well, I have others.

          last edited by 1 Reply Last reply Reply Quote 0
          • DionD
            Dion
            Joined:

            …and DHL kept its word. Very nice!

            last edited by 1 Reply Last reply Reply Quote 0
            • FinksterF
              Finkster
              見習いボス
              Joined:

              @Giles:

              Thinking of moving from UPS to DHL.  @Danny RnH did recently and says that it is a million times better.

              Any views?

              Excellent decision!

              I had 3 orders via DHL Express in the last months, from IHUK and R&H … super fast (1 day) - trouble free - pleasant ... so much better than the UPS and DPD scum.

              last edited by 1 Reply Last reply Reply Quote 0
              • georgeelG
                georgeel
                Joined:

                DHL is much slower then UPS. I'm sill waiting for my last order, departed from Southampton Tuesday, December 06. Yes, they let you change delivery address & other stuff, but it doesn't work, they do a lot of mess and the result is always more delays. When everything is OK (no vacation days, good weather, ecc) they take one day more than UPS, and, finally, their tracking is poor, slow, ambiguous and unreliable.

                Ten years ago DHL was the best, I dunno what's happened.
                Nowadays I prefer GLS, which, among other things, is headquartered near my office …

                https://gls-group.eu/EU/en/home

                IH-888S-142OD

                last edited by 1 Reply Last reply Reply Quote 0
                • BloodnThunderB
                  BloodnThunder
                  Raw and Unwashed
                  Joined:

                  I agree with georgeel.  I have had some good experiences with DHL and also some bad ones.  UPS, I have never had a bad experience.  In general, if something is shipped DHL I just expect it to take longer to receive.

                  IG: Shadesofindig0

                  last edited by 1 Reply Last reply Reply Quote 0
                  • GilesG
                    Giles
                    IHUK Crew
                    Joined:

                    We are in all probability moving back to UPS.  On balance, we think their service is better….

                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                    last edited by 1 Reply Last reply Reply Quote 0
                    • georgeelG
                      georgeel
                      Joined:

                      DHL Express? Wow! The odyssey of my poor 8" Pool-On Boots is not over yet!

                      Seriously, I think that each carrier has different standards depending on the country. Here in Italy UPS and GLS work fine. DHL is sometimes good and sometimes not.

                      And this is the Wall of Shame:

                      SdA: a bunch of idlers. They have a contract with the Italian post office so it's take it or leave it.
                      BRT: it's the "international name" for Bartolini, the company's owner. If you have the misfortune your shipment to fall into their clutches, it's over! BRT is a company famous for the extreme ignorance of its staff. Wrong roads, house numbers, often even wrong city. Their trucks are a pitiful sight. Their call center staff are rude and their offices are open to the public only two hours a day. A true nightmare. A relatively cheap nightmare, but is the worst of the worst.

                      IH-888S-142OD

                      last edited by 1 Reply Last reply Reply Quote 0
                      • GilesG
                        Giles
                        IHUK Crew
                        Joined:

                        Next time I come to Italy, I need you to take me to a BRT facility, it sounds amazing…..

                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                        last edited by 1 Reply Last reply Reply Quote 0
                        • 501IH5
                          501IH
                          Raw and Unwashed
                          Joined:

                          Gorgeels description of BRT strongly reminds me of Berlin's Customs. The rudeness, the incompetence, the daftness, insert multiple hours waiting time….only inexpensive they certainly are not!  😠

                          Keep your jeans on–-and let nothing come in between you and the denim !

                          last edited by 1 Reply Last reply Reply Quote 0
                          • georgeelG
                            georgeel
                            Joined:

                            HOT DHL NEWS: Package arrived, but NOT MINE! They delivered me the parcel of another guy! Incredible, Xmas leading couriers to madness!

                            IH-888S-142OD

                            last edited by 1 Reply Last reply Reply Quote 0
                            • georgeelG
                              georgeel
                              Joined:

                              HOT-HOT DHL NEWS: Package arrived, MINE, this time!

                              1. opened the box.
                              2. attached chocolate sovereign British coins to the Xmas tree.
                              3. Put on boots.
                              4. gone out and took a walk (boots are made for walkin', aren't they?)
                              5. fit pic on the page

                              http://www.ironheart.co.uk/forum/index.php?topic=9364.0

                              IH-888S-142OD

                              last edited by 1 Reply Last reply Reply Quote 0
                              • dylantbmayesD
                                dylantbmayes
                                Joined:

                                Never had an issue with UPS (or any courier service for that matter) until I tried shipping something today…

                                Local UPS in Adelaide has closed!

                                INSTAGRAM: @DYLANTBMAYES | FACEBOOK.COM/DYLANTBMAYES

                                last edited by 1 Reply Last reply Reply Quote 0
                                • GilesG
                                  Giles
                                  IHUK Crew
                                  Joined:

                                  UPS MyChoice

                                  Recently a customer used UPS MyChoice to change a "signed for" delivery to "no signature required" delivery.  The parcel was dropped at his front door and subsequently went missing.  He made a claim for non-receipt and I spent ages trying to make PayPal understand the sequence of events.

                                  Their position, you shipped it, he did not get it, your responsibility, you pay.

                                  My position, I shipped it "signed for", he unilaterally changed that, it went missing, not my liability.

                                  Originally they found against me and charged me £14 in addition to the sale amount (about £200) for the privilege.  I appealed and won, but it took a shit ton of effort work and emails

                                  Just be aware, that if you do use UPS MyChoice, that you are signing up to this:

                                  By selecting the Authorised Shipment Release service, you authorise UPS to release packages
                                  addressed to you at your address when no one is present to receive the delivery. UPS will only make
                                  one delivery attempt and will not obtain a signature upon delivery. A UPS delivery record constitutes
                                  conclusive proof of delivery and, by selecting the Authorised Shipment Release service, you will be
                                  asked and are required to accept responsibility for any loss or damage to the package after it has been
                                  released at the address. UPS retains sole and unlimited discretion to honour your Authorised
                                  Shipment Release request (and may not do so, for example, due to delivery conditions such as
                                  adverse weather or safety).

                                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • madmondayM
                                    madmonday
                                    Raw and Unwashed
                                    Joined:

                                    I've had a similar instance occur, except UPS delivered my parcel to a different/wrong/ incorrect address & because I choose to waive the signature they wanted to hold me liable for the delivery to the incorrect address.

                                    I explained to UPS I can not be liable for an item delivered to a wrong address and made UPS provide the GPS  used to show where the item was delivered. I was then told by UPS I can not file a claim since I wasn't the shipper so I contacted the shipper & was told they do not insure & since I waived signature I was again out of luck.

                                    I thought that was again a trash response so I filed a claim with my bank & advised of what happened outlining that the error was made by UPS delivering my item to an incorrect address.  As a customer if I make a purchase & the shipper doesn't insure the item I shouldn't & will not accept responsibility if there is a problem with the shipment being delivered to an incorrect address.

                                    Guess we are going to have to agree to disagree on this, although your line of events don't exactly match with mine.

                                    In addition it would be great if customers could add insurance to their purchases to protect themselves in the event of a mishap with the shipping agent if they want to waive signature.

                                    head high, middle finger higher

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • DstaufferD
                                      Dstauffer
                                      啓蒙家
                                      Joined:

                                      It seems reasonable that if you waive the "signature" you are doing so at your own risk. In my opinion liability on the part of the shipper ends when the package is taken by UPS and liability ends for UPS when they deliver to the correct address…..My preference is to have the package held at a UPS access point to be picked up at my convenience. This ensures it's safety and also allows me to pick up on my schedule.

                                      You won’t be satisfied until you wear Iron Heart.

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • J
                                        Jett129
                                        見習いボス
                                        Joined:

                                        I think your idea might be the best/safest compromise. The last couple of times I removed the signature requirement I ended up being home. Go figure. I was aware of the fact that if anything happened to my package it was on me.

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • BloodnThunderB
                                          BloodnThunder
                                          Raw and Unwashed
                                          Joined:

                                          Agreed with @Dstauffer, the retailers responsibility/liability ends when they have dropped off the package with a correct address on the label.  UPS screwing up the delivery location in Monday's circumstance is totally different and is their fault.

                                          It's ridiculous that someone would file a 'fraud' claim because they changed shipping instructions and ended up having their package stolen.

                                          IG: Shadesofindig0

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • Madame ButtonflyM
                                            Madame Buttonfly
                                            IHUK Crew
                                            Joined:

                                            IMPORTANT UPDATE ON UK SHIPPING

                                            Please note you now have a choice of shipping within the UK:

                                            DEFAULT will be UPS

                                            ALTERNATE will be DPD Local

                                            Both are next working day (for most of UK), signed-for delivery.  We've made UPS the default because it's a little less expensive (for us).  But if you prefer DPD Local then please tick that option, and we'll happily use them instead (and we particularly like our local DPD agent, Paddy - so we want to make sure he still gets plenty of business!)

                                            😉

                                            AKA Mrs G

                                            last edited by 1 Reply Last reply Reply Quote 0
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