Luggage Bags and Packs

[Giles]

Thank you guys....

[Giles]

I love my Ortliebs:

And I give them shit. This one just bust on a long haul (well, I did 6 long hauls in 7 days, so could have been any one of them)....

I could not find the part on their site, so dropped them a note.

Here is the reply. What the fuck is there not to love.....?

Hi Giles,

I might be able to find some slightly used ones in our workshop spares that we can post out for free.

Please can you let me know your address?

Kind regards,

Jess

It took them 5 minutes to reply though, which was a bit of a let down......

[chrisjohnnick]

Nice. Good customer service really is not that difficult. I can’t believe how so many companies fall so short. Love when businesses actually give a shit about making a customer happy.

[mclaincausey]

Yeah G got me to look at Ortlieb singing their praises and I got a 110L dry duffel that is simply incredible. The robustness of the tarpaulin and seam sealing, excellent ergonomics, functionality, and the wheels just glide. It’s incredible. I’m nowhere near needing service on it but good to know it’s there if I ever need it.

[Giles]

I'm pretty sure they come with a lifetime guarantee. I bust the zip on one of mine, and the UK distributor swapped it for a new one with out any questions, despite me having bought it in Germany....

[Tago Mago]

@Giles that's German customer service and friendliness for you. We are world-beaters in that category

[Giles]

On a reverse scale, I would agree.....

[Giles]

And the follow up follow up:

No worries at all!

We’ve missed the postman today, but should be going out to you tomorrow.

Kind regards,

Jess

[Tago Mago]

@Giles I thought that was one of the things Ze German were famous for, along with our sense of humour

[seawolf]

@Tago-Mago You're actually funny though. Must be from the British side of your family?

[Giles]

Infamous.....

[Tago Mago]

@seawolf highly likely

[seawolf]

@Tago-Mago I grew up watching the likes of Monty Python and Flying Circus, and it genuinely shaped my sense of humor. I love British humo(u)r.

[Tago Mago]

to be fair, Germans can be funny as well, it just doesn't translate and will never resonate beyond the German-speaking countries due to the language barrier

[Tago Mago]

enough off-topic. I bought a North Face duffel, mainly because I prefer the U-opening to the straight opening of the Ortliebs

[Giles]

@Tago-Mago said in Luggage Bags and Packs:

to be fair, Germans can be funny as well, it just doesn't translate and will never resonate beyond the German-speaking countries due to the fact that they are not really funny.....

[seawolf]

@Giles

[Tago Mago]

@Giles I don't get it

[Tobi]

@mclaincausey said in Luggage Bags and Packs:

Yeah G got me to look at Ortlieb singing their praises and I got a 110L dry duffel that is simply incredible. The robustness of the tarpaulin and seam sealing, excellent ergonomics, functionality, and the wheels just glide. It’s incredible. I’m nowhere near needing service on it but good to know it’s there if I ever need it.

Got the 110 l duffel myself, but then realized that it is so long that I had to drop it in oversized luggage twice already....

[endo]

@Giles said in Luggage Bags and Packs:

the fact that they are not really funny.....

not true, but you'll never know since you cannot understand Loriot e.g.